Marcel is anxious about the diagnosis. At the weekend all he can think about is the operation. He consults the BENECURA health app from SWICA and finds some answers to his questions. He also reads there that it may be possible to relieve the pain without invasive surgery.
BENECURA – the new health app from SWICA
The BENECURA medical app provides simple and reliable help for any symptoms and illnesses you may have. Thanks to the SymptomCheck feature, which has been developed by doctors, you will get individual advice on what steps to take.
More about BENECURA
On Saturday, after a sleepless night, Marcel decides to contact the santé24 telemedicine service. The doctors and medical specialists at santé24 are there for him 24 hours a day, 365 days a year, to answer questions relating to prevention, illness and accident.
santé24 – your Swiss telemedicine service
Whether it’s a cold or a rash – you can benefit from the santé24 telemedicine service worldwide.
Phone: +41 44 404 86 86
Online contact form for santé24
The santé24 health advisor detects the anxiety in Marcel's voice and asks him if he would like to have his medical file reviewed by a neutral specialist. Marcel confirms that he would like a second opinion, and santé24 puts him in touch with a medical expert. However, the second opinion also confirms that surgery is necessary.
Marcel eventually agrees to have the operation. His doctor and the hospital have made all the arrangements relating to his hospital stay. Shortly before he is admitted to hospital, a personal SWICA contact person calls him on the phone. She informs him about relevant insurance issues and the costs that will be covered. This contact person is available to deal with any further concerns that Marcel may have before, during and after his stay in hospital. This is a SWICA service for customers with HOSPITA SEMI-PRIVATE or HOSPITA PRIVATE hospitalisation insurance.
Are you looking for a SWICA-recognised hospital? Thanks to exclusive partnerships with first-class hospitals and clinics, SWICA can offer its customers a comprehensive health network.
On the day that he's admitted to hospital, Marcel checks in well prepared and, given the circumstances, in good spirits. The operation is a success. When he comes round, his wife is standing by the bed. While she spends time with him at the hospital, their children are being looked after at home by a home nanny. This is a discounted service for SWICA customers.Home Nanny
Whether it’s measles or the flu, your child will be in good hands with the Home Nanny service.
Home Attendant is another SWICA service which will take good care of your home and pets while you are in hospital or at a medical spa.
After just four days Marcel can leave the clinic and begin physiotherapy. Prior to this, the clinical staff went through the planned follow-up examinations and therapies with Marcel and gave him an appointments schedule. Reassured that all is as it should be, he can now go home.
Two weeks later, the SWICA contact person calls to ask how he is feeling, how his recovery is progressing and how the follow-up treatment is working out. A service for customers with HOSPITA hospitalisation insurance. She also asks him for feedback on the support provided by SWICA and on the hospital stay.
His friend Felix tells him that complementary treatment can also help with the recovery process. And so Marcel uses the comprehensive directory of therapists to find out which costs are covered and to locate an appropriate therapist whose practice is in his neighbourhood.
Marcel’s operation was a while ago, and now he’s pain-free and fitter than ever before. This could be because Marcel followed his SWICA contact's recommendation and took out a gym membership after his physiotherapy. Regular strength and mobilisation exercises can significantly reduce the risk of relapse. Thanks to the supplementary insurance plans that Marcel has taken out, SWICA makes a generous contribution towards the cost of gym membership.
Discover more preventive healthcare offers from SWICA