Telemedicine device for the home

Basic insurance with the telemedicine service as your first point of contact

Under FAVORIT TELMED basic insurance you contact the doctors and medical specialists at santé24 for an initial diagnosis.

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Benefits included in basic insurance

The various basic insurance models all offer the same benefits. The only difference between the models is the choice of first point of contact for medical questions. The benefits provided under basic insurance include:

  • Conventional medical treatment and complementary medicine
  • Hospital stays in the general ward
  • Emergency transport and search and rescue operations
  • Treatment abroad in emergencies

All benefits in detail

How the telemedicine model works

Under the FAVORIT TELMED telemedicine model, for any health-related matter you first call the santé24 telemedicine service on +41 44 404 86 86 (available around the clock). The medical staff there will not prescribe any diagnostic or therapeutic measures, but will offer you a recommendation on what to do next.

  • Team of qualified doctors and medical experts
  • If you wish, santé24 will find you suitable doctors, therapists or hospitals
  • santé24 staff will also be glad to arrange an appointment directly for you at a Medbase Health Centre or SWICA partner practice
  • You get a discount of up to 11% on your premium (learn more)

Frequently asked questions about the telemedicine model

With the telemedicine service model, you receive an attractive premium discount. The benefits remain the same as with the STANDARD basic insurance – the only difference is the choice of contact point. Under the telemedicine service model, you always call the doctors and medical staff at santé24 on +41 44 404 86 86 first for advice.
  • In emergencies
  • Children up to the age of twelve can get treatment from a paediatrician without first consulting santé24
  • Appointments with an eye doctor or a gynaecologist
  • Before follow-up treatment after consultations already agreed upon with santé24
  • In the case of treatment during a temporary stay abroad
Call the santé24 telemedicine service on +41 44 404 86 86. The doctors and medical staff there will be glad to advise you, around the clock. In an emergency you can also go direct to an emergency centre or hospital.
When you switch from the STANDARD basic insurance model to the telemedicine model, SWICA gives you a discount on your premium. This depends on where you live, your age and your chosen excess. You can see the possible premium discount for you directly in our premium calculator:
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You can benefit from attractive premium discounts by choosing an alternative basic insurance model. By increasing the excess you can cut your premiums even further. SWICA also offers family discounts for children and young people.

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You can also benefit from lower co-payments if you have also taken out any supplementary insurance with SWICA. SWICA is the only health insurance company that applies co-payments from SWICA basic insurance to SWICA supplementary insurance. This means your maximum annual co-payment is significantly lower than it would be with other health insurers.

More about the combination advantage
PROVITA has been part of SWICA since 2013. Depending on the model, the SWICA or PROVITA basic insurance option may be cheaper. By default, SWICA always offers you the least expensive option in the premium calculator.

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Exclusive services and advantages free to all SWICA customers

  • Free, 24-hour telemedicine service from santé24 doctors and medical staff
  • SWICA customer service available 24/7 in Switzerland and abroad
  • Expert advice on medication, exercise, nutrition, medicinal plants and vaccinations
  • active4life programme with 100 benefits and discount offers at selected partners

Discover all of the SWICA advantages

Insurance advice until 21:30

Take advantage of comprehensive insurance advice: SWICA employees will be glad to answer your questions, even in the evenings until 21:30, Monday to Friday. Book your desired appointment online.

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Outstanding customer satisfaction

SWICA was once again ranked first among major health insurers in customer satisfaction surveys carried out by Comparis, K-Tipp, bonus.ch and AmPuls, and has ranked highly in comparisons for the past ten years. You too can place your trust in SWICA and benefit from the exclusive advantages it offers.

What our customers have to say

Beatrice Grolimund
«I’ve been with SWICA since 1955; before that I was with ZOKU. I’ve never regretted making the change. SWICA’s benefits are comprehensive and effective. So, if you get sick, this gives you a good feeling, which helps you get back on your feet more quickly.»
Mattia Baldi
«My family and I trust in SWICA. I was a professional ice hockey player for 14 years and accidents were the order of the day. Our medical team always looked after us extremely well. After my sports career ended, I decided that I wanted the same care and security for my family and myself. With SWICA I’ve found the ideal partner for my family.»
Marcel Sowa
«Whether it’s processing doctors’ bills or getting help in choosing a doctor, we always have a helpful and professional point of contact. Actually, we hope that we will never need SWICA, but in the final analysis it’s good to know that we can rely on it.»
Marion Heinemann
«I’m very happy to be insured with SWICA. You only notice how good your health insurer really is when you run into a health problem. SWICA is always there for you, its advisers are very friendly, and questions about your cover are always handled quickly.
Thanks a lot for all you've done.»
Oliver Etter
«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»
Remo Kistler
«The Benevita Health Programme is really great because it motivates me to get more exercise in my daily life. And you can use the various challenges to compete with your friends.»
Theresa Blüder
«I came to Switzerland from Germany in 2017 to join my boyfriend. I signed up with SWICA thanks to positive recommendations. I had the feeling right from the start that SWICA was the right insurer for me. I was offered exactly what I wanted and at a fair price!»
Urs Dübendorfer
«The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.»
Ursina Gabathuler
«I’ve been insured with SWICA for as long as I can remember. Fortunately I’ve always enjoyed good health, and I intend to ensure that it stays that way. Thanks to the Completa Praeventa contribution towards my gym membership and my annual membership at the pool, I am more motivated to do something to stay in good physical health.»
Max Gugger
«SWICA gave me all-round support when I had an accident abroad. It was a great relief»
Florian Allenspach
«A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»

Die zufriedensten Kunden sind bei SWICA. Die hohe Zufriedenheit hat Tradition: Ob Comparis, K-Tipp oder AmPuls – in den unabhängigen Krankenkassenvergleichen belegt SWICA seit 10 Jahren Spitzenpositionen.

Les clients les plus satisfaits sont chez SWICA. Une satisfaction élevée qui ne se dément pas: depuis dix ans, SWICA occupe les meilleures places des comparatifs indépendants de caisses-maladie Comparis, Bon à Savoir et amPuls.

I clienti più soddisfatti sono assicurati presso SWICA. Che si tratti dei sondaggi di Comparis, K-Tipp o amPuls, il risultato non cambia: SWICA ottiene da 10 anni valutazioni eccellenti nei confronti indipendenti tra le casse malati.

The happiest customers are SWICA customers. High levels of satisfaction have become a tradition: Whether Comparis, K-Tipp or amPuls, SWICA has come in first in independent health insurance surveys for 10 years.