Claim and invoice

Whether it's a matter of submitting a medical bill, understanding your premium statement or working out what your benefit statement means – here you can find useful tips and information about your insurance documents.

Submit using the mySWICA customer portal

With mySWICA, you can quickly and securely submit your digital doctor's bills and other billing-related documentation directly to SWICA. It is even easier with the mySWICA app; simply photograph the invoice and send it.
More about mySWICA

Download and try it out

The mobile app is free of charge and available for both iPhone and Android devices.


Submit by post

Once you have checked and paid your invoice, you can also send it to us by post. You will find the address of your SWICA agency in the header of your premium statements, benefit -statements, or online under Locations. Simply enter your postcode or town in the search field. You can also use pre-printed SWICA address labels, which you can order free of charge from Customer Service on 0800 80 90 80.

Premium and benefit statements explained

The following illustrations show the information that is available in your premium and benefit statements.
Sample premium statement (PDF)
Sample benefit statement (PDF)
Note: It can happen that bills submitted at the same time have to be processed separately. In this case, you do not need to do anything. You will automatically receive outstanding settlements in the next few days.

What our customers have to say.

Michael Griebsch
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
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Ivo Lacic
«I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.»
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Aike Festini
«I do a CrossFit workout three or four times a week, enjoy swimming and love relaxing at spas. With my active lifestyle, SWICA is the ideal choice for me because it has something to offer in all these areas. I also like the straightforward digital information exchange.»
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Loris Hausammann
«I do a lot of sport in my spare time, so it’s important to me to have an insurance partner which supports me financially on that front. The range of services provided by SWICA is transparent and easy to understand, which suits me very well. I also like SWICA’s friendly professional staff and the easy-to-use invoice app.»
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Jean-Claude Manghardt
«Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.»
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Vincent Faysse
«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»
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Fabienne Grass
«I really love the invoice app. It’s so easy to use. And so quick.»
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Marcel Wild
«TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.»
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Bernd Böhme
«The website is clear, straightforward and informative. I particularly like the BENEVITA app, which addresses interesting topics on a daily basis and really inspires me. All in all, I am a SWICA fan and try to persuade as many people as possible that, if they want to have the best possible partner for comprehensive health care at their side, they should do as I do and choose SWICA!»
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Thomas Pfiffner
«I've been a satisfied SWICA customer for many years now. I've been using TytoHome as a test customer since 2020. It's very useful and has also been very beneficial during the holidays. I'm convinced of the value of this product. I also appreciate SWICA's contribution towards my cross-country ski pass.»
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Andrea Stutz
«When I call SWICA, I always have friendly, helpful advisers on the other end of the line. So far, they've always been able to answer my questions and I've been happy with the outcome.
I also appreciate the app-based services which help me avoid tiresome paperwork.»
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