santé24 – your Swiss telemedicine service

Health advice around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions relating to prevention, illness, accident and maternity – in four languages, around the clock, 365 days a year. Advice is available free of charge to all SWICA customers.

Telemedicine 24/7, online and by phone

Often expert advice is all you need to deal with a health issue properly. The doctors and health advisors at santé24 will discuss your health problem with you to decide how urgent it is and work out the next steps in your treatment. Then they’ll recommend the appropriate provider or service for you to contact. That could be a pharmacy, a general practitioner or specialist, the nearest emergency practice or hospital A&E department, or even the 144 emergency number. Depending on the telemedical options the doctors at santé24 may make an initial diagnosis and prescribe medication or therapy (for example physiotherapy or nutritional advice). In the case of complex treatment you’re entitled to support from SWICA Care Management. santé24 will be glad to put you in touch.
santé24 – Ihre Schweizer Telemedizin

Coronavirus: Questionnaire for an initial assessment

The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent questions, the Federal Office of Public Health FOPH has produced a questionnaire. It will help you to determine initially whether you may have the coronavirus and what steps you need to take. If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please be aware that you may have to wait before your call is answered.

Go to the online questionnaire


Further up-to-date information on the coronavirus is available here:

Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact

What santé24 offers you

  • Access to doctors and medical staff who are experts in their field
  • Support before and during hospital stays
  • Advice on nutrition, exercise and wellbeing
  • Vaccination advice for foreign travel
  • Personal advice on medication
  • Free to everyone who is insured with SWICA either directly or through their employer
santé24 – your Swiss telemedicine service, around the clock, 365 days a year, free of charge for SWICA customers.

Phone: +41 44 404 86 86

Online contact form for santé24

What our customers have to say.

Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
Stefan Meier
«Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.»
Nick Schoberth
«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»