santé24 – your Swiss telemedicine service

Health advice around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions relating to prevention, illness, accident and maternity – in four languages, around the clock, 365 days a year. Advice is available free of charge to all SWICA customers.

Telemedicine 24/7, online and by phone

Often expert advice is all you need to deal with a health issue properly. The doctors and health advisors at santé24 will discuss your health problem with you to decide how urgent it is and work out the next steps in your treatment. Then they’ll recommend the appropriate provider or service for you to contact. That could be a pharmacy, a general practitioner or specialist, the nearest emergency practice or hospital A&E department, or even the 144 emergency number. Depending on the telemedical options the doctors at santé24 may make an initial diagnosis and prescribe medication or therapy (for example physiotherapy or nutritional advice). In the case of complex treatment you’re entitled to support from SWICA Care Management. santé24 will be glad to put you in touch.
santé24 – Ihre Schweizer Telemedizin

What santé24 offers you

  • Access to doctors and medical staff who are experts in their field
  • Support before and during hospital stays
  • Advice on nutrition, exercise and wellbeing
  • Vaccination advice for foreign travel
  • Personal advice on medication
  • Telemedicine service: online and by phone, 24/7
  • Free to everyone who is insured with SWICA either directly or through their employer

Coronavirus: Questionnaire for an initial assessment

The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent matters, santé24 is providing a questionnaire to help you determine initially whether you may have the coronavirus and what steps you would need to take. It also includes questions on pre-existing conditions and contacts, for example with someone who has tested positive. According to the Federal Office of Public Health, a stay in an affected area is no longer relevant for the assessment, and the areas are therefore no longer defined.

If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please note that you may need to wait to have your call answered.

Go to the online questionnaire


Further up-to-date information on the coronavirus is available here:

Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact

CoronaCareLine – telemedical assistance

Are you ill and/or self-isolating or self-quarantining at home? People suffering from coronavirus display a variety of symptoms depending on how the illness progresses, and medical advice or assistance can be helpful.

SWICA customers can contact the CoronaCareLine service. The doctors and medical staff at santé24 will call you once a day while you are ill to find out how you are doing. This service can be continued on request until you have been symptom-free for 48 hours. If you would like to take advantage of this offer, call santé24 (044 404 86 86 and then press "1" so that you are put through to the right team).

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

Psychological counselling

Perhaps you're worried or fearful about coronavirus? Isolation, a difficult home-working environment or other uncertainties can be very stressful. SWICA offers its customers free psychological counselling from doctors and psychologists at the santé24 telemedicine service. Call santé24 to arrange a counselling appointment.

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

Online training for SWICA customers

A crisis like the current coronavirus crisis can have significant psychological impacts. SWICA customers can use the online training to work on their psychological symptoms and develop solutions for them. The training teaches techniques that can be used to resolve situations. It is also about how to deal with situations over which one has no control and which trigger difficult emotions. Customers can work through the training independently. The santé24 psychologist and/or psychiatrist will remain in contact with you during the online training.

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

santé24 – your Swiss telemedicine service, around the clock, 365 days a year, free of charge for SWICA customers.

Phone: +41 44 404 86 86

Online contact form for santé24

What our customers have to say.

Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
Stefan Meier
«Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.»
Caroline Künzle
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
Nick Schoberth
«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»