The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent matters, santé24 is providing a questionnaire to help you determine initially whether you may have the coronavirus and what steps you would need to take. It also includes questions on pre-existing conditions and contacts, for example with someone who has tested positive. According to the Federal Office of Public Health, a stay in an affected area is no longer relevant for the assessment, and the areas are therefore no longer defined.
If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please note that you may need to wait to have your call answered.
Further up-to-date information on the coronavirus is available here:
Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact
Are you ill and/or self-isolating or self-quarantining at home? People suffering from coronavirus display a variety of symptoms depending on how the illness progresses, and medical advice or assistance can be helpful.
SWICA customers can contact the CoronaCareLine service. The doctors and medical staff at santé24 will call you once a day while you are ill to find out how you are doing. This service can be continued on request until you have been symptom-free for 48 hours. If you would like to take advantage of this offer, call santé24 (044 404 86 86 and then press "1" so that you are put through to the right team).
santé24 – your Swiss telemedicine service
Phone +41 44 404 86 86