The santé24 offer
- Telemedicine advice 24/7
- TytoHome – the innovative telemedicine device
- Psychological/psychiatric counselling service
- Nutrition advice by phone
- Advice on exercise, fitness and fall prevention
- Headache surgery
- Online self-help training
Current santé24 supplementary offers during the pandemic
Telemedicine 24/7, online and by phone
Getting good advice is often all it takes to find the right approach to a health problem. The doctors and health advisors at santé24 will discuss your health issues with you and assess the urgency of any further treatment. They will then recommend the right place externally for further treatment or advice. This can be, for example, a pharmacy, a general practitioner or specialist, the nearest emergency practice, the hospital emergency room, or even the emergency number 144. Depending on the telemedicine options, santé24 doctors can also prescribe medication or therapies (for example physiotherapy or nutritional advice) during an initial diagnosis. If the condition involves complex treatment, you can also get support from a SWICA care manager, in which case santé24 will be glad to refer you.
Psychological/psychiatric counselling service
Are you plagued by worries and fears or are you aware of other psychological symptoms? A challenging everyday situation or other uncertainties can cause stress. As part of the santé24 telemedicine service, SWICA offers its customers free psychiatric/psychological counselling from specialists. Contact us to arrange an appointment.
Coronavirus: Questionnaire for an initial assessment
The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent questions, the Federal Office of Public Health FOPH has produced a questionnaire. It will help you to determine initially whether you may have the coronavirus and what steps you need to take. If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please be aware that you may have to wait before your call is answered.
Go to the online questionnaire
Further up-to-date information on the coronavirus is available here:
Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact
Nutrition advice by phone
Do you have questions about nutrition in connection with a certain illness or after surgery? Or would you like to learn more about food intolerances or about healthy and balanced nutrition in general? You can discuss these and many other topics with a Swiss-certified nutritionist over the phone.
Nutritional advice is free of charge but requires an appointment. Please contact santé24:
Advice on exercise, fitness and fall prevention
Are you thinking about exercising but don't want to hire a personal trainer straight away? SWICA offers its customers the chance to have an exercise consultation. The santé24 exercise specialist motivates them to engage in healthy exercise – even if they have physical limitations. She offers self-help solutions for dealing with tension and pain, helps to prevent falls, assists with exercise planning, and advises you on how to train after an injury. The offer also includes advice in connection with building strength, ball sports, and running.
Exercise advice is free of charge but requires an appointment. Please contact santé24:
I'm a sports scientist and exercise specialist at santé24. For several years now I've been helping people to achieve their exercise goals. Kimberly Zwygart
TytoHome – the innovative telemedicine device
With TytoHome, the innovative telemedicine device, you can carry out medical exams by yourself, regardless of where you happen to be, and then share and discuss the results with santé24 healthcare experts and doctors. SWICA is the first health insurer in Europe to offer TytoHome to its customers.
Headache surgery for chronic recurring pain or migraines
Headaches are a relatively common phenomenon. Usually they are temporary and harmless symptoms or a side effect – of a cold, for example. However, if headaches recur frequently it is a good idea to seek medical advice. Migraine and other chronic forms of headache can have a severe adverse impact on the lives of sufferers. However, with the correct diagnosis, appropriate medication and, where necessary, behavioural changes, most patients can be helped.santé24 now offers SWICA customers targeted specialist advice and/or therapy for chronic recurring headaches or migraines at a headache surgery. Where necessary, santé24 also refers patients to specialists for additional examinations. The headache surgery in German and English is free of charge and takes place by appointment every Friday between 18:00 and 21:00.
To make an appointment, please contact santé24 on +41 44 404 86 86 and press "1". It's a good idea to keep a headache calendar so that the headache specialist knows when and how often your headaches occur and what you have already done about them. Please send it to email@example.com by the Thursday before your appointment at the latest.
The headache surgery is not the correct venue for questions about acute headaches.
Online self-help training
santé24 is there for you with additional medical services relating to the pandemic. The following pages contain detailed information about the offers: