santé24 telemedicine service
You can reach santé24 for telemedical advice at +41 44 404 86 86
– around the clock, 365 days a year.
For TytoHome consultations
, santé24 is there for you Monday to Sunday from 7:00 to 23:00.
Technical helpline for TytoHome
For technical questions about the device and service, you can reach our helpline on +41 52 244 28 30
or by email to firstname.lastname@example.org
: Monday to Thursday from 8:00 to 12:00 and from 13:30 to 17:00, and on Friday from 8:00 to 12:00 and from 13:30 to 16:00.
TytoHome sends the information it obtains from the exam to santé24 in encrypted form. This means that only the patient and the santé24 medical staff can view any of the exam information. In addition, TytoCare can access the information in connection with its technical support. All medical information is subject to medical confidentiality.
To enable santé24 to continuously evaluate and improve its service, you will, on completion of each exam, receive a short questionnaire that is voluntary and takes less than a minute to fill out.