TytoHome – the innovative telemedicine device

With the TytoHome telemedicine device, you can examine yourself and your family members at any time from anywhere. Afterwards, you simply send the data via the app to SWICA's telemedicine provider santé24 and then discuss the results with the doctors there. They will provide you with a professional diagnosis and recommendation for treatment immediately – conveniently at your home instead of at the doctor's office, also during the night. This not only helps you to understand the problem quickly but also saves you money, because the telemedical consultation with santé24 is free of charge for SWICA customers.


Order TytoHome now

TytoHome explained in brief

  Explainer video

Exclusive offer for SWICA customers

TytoHome saves you time and money: Once you have paid the single amount for the device, any further consultations with santé24 are free of charge (medical services from other providers are subject to a fee).

The price of the device varies depending on your insurance cover:
Insurance cover Price incl. VAT and
shipping
Supplementary insurance CHF   99*
Other CHF 249
* Price incl. VAT. The offer is valid from 1 September 2021 until 28 February 2022. At least one supplementary insurance policy must be in effect at the time of the order (except for interim accident insurance, guest insurance, endowment insurance, and SALARIA and VACANZA plans). Only Swiss residents from the age of 18 can place orders. Each person can order only one TytoHome device. To use TytoHome you will need a smartphone, an email address and the SWICA BENECURA and TytoCare apps with a SWICA login.

Exams that can be carried out with TytoHome

TytoHome allows various examinations to be carried on yourself or on a third person – a child, for example. The app guides you through the process.

 

Measure body temperature (integrated thermometer)
Examine the ears (otoscope)
Examine the throat, neck and mouth (spatula and integrated camera function)
Take pictures of the skin (integrated camera function)
Examine the heart rate (stethoscope)
Examine the heart (stethoscope)
Examine the lungs (stethoscope)

The advantages at a glance

  • Anywhere: Whether from home or on the road or while on holiday, you can carry out exams by yourself regardless of your location.
  • Safe and professional: TytoHome produces high-quality recordings that the doctors at santé24 can evaluate. You will receive a professional diagnosis and recommendation free of charge
  • Quick and uncomplicated: No need for making appointments, no need to go to the doctor's office, no need to sit in waiting rooms. If necessary, prescriptions for medicines are sent directly to a pharmacy near you.
  • Around the clock: You can get medical advice 24/7, 365 days a year.
  • Free of charge: The exams with TytoHome and the discussion with santé24 are free of charge – without deductibles or excess amounts.
  • Simple: Audio-visual instructions guide you step-by-step through the processes, which you can apply to your child or yourself.
  • For everyone: TytoHome is designed for adults and children (recommended from the age of one). You will need only one device for the whole family.
  • Privacy: All medical information you send to santé24 is subject to medical confidentiality.

 


How TytoHome works

After you place the order, TytoHome is sent to your home. To register and log in, you first need to install the BENECURA app from SWICA. You can then download and set up TytoCare within BENECURA – eliminating the need to log in to the TytoCare app again. TytoHome is now ready to use. 

BENECURA and TytoCare apps download
If you fall ill, you can carry out the necessary exams by yourself – with the help of the TytoHome device – and send the images, video and audio recordings, and any additional information obtained during the exam, to santé24.
Once you have sent everything, you must contact santé24 by phone. santé24 reviews the exam results only after your call.
santé24 discusses the situation with you. Its doctors and medical staff decide whether additional exams are necessary or recommend a further course of action. For conditions that lend themselves to telemedicine, santé24 can also issue prescriptions for medicines or therapies (e.g. physiotherapy) as well as temporary certificates of incapacity for work. Moreover, it can refer you directly to a specialist. You as the patient will always be actively involved in whatever happens next.

FAQ – answers to frequently asked questions

Read our answers to the most frequently asked questions (FAQ).

To the FAQ


How to contact santé24 and the TytoHome technical helpline

santé24 telemedicine service
You can reach santé24 for telemedical advice at +41 44 404 86 86 – around the clock, 365 days a year.

For TytoHome consultations, santé24 is there for you Monday to Sunday from 7:00 to 23:00.

Technical helpline for TytoHome
For technical questions about the device and service, you can reach our helpline on +41 52 244 28 30 or by email to tytohome@swica.ch: Monday to Thursday from 8:00 to 12:00 and from 13:30 to 17:00, and on Friday from 8:00 to 12:00 and from 13:30 to 16:00.

Data protection
TytoHome sends the information it obtains from the exam to santé24 in encrypted form. This means that only the patient and the santé24 medical staff can view any of the exam information. In addition, TytoCare can access the information in connection with its technical support. All medical information is subject to medical confidentiality.

To enable santé24 to continuously evaluate and improve its service, you will, on completion of each exam, receive a short questionnaire that is voluntary and takes less than a minute to fill out.

BENECURA and TytoCare app to download

The BENECURA and TytoCare apps are available free of charge and come as iOS and Android versions.
BENECURA app from SWICA

TytoCare app


What our customers have to say

Marcel Wild
«TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.»
Peter Markstaller
«When my cold got worse I carried out and transmitted various exams with TytoHome. Shortly afterwards I got to have an initial phone call with a professional, and only an hour or so later had a phone consultation with a doctor – all without having to consult a medical practice. Great!»
Michael Griebsch
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
Thomas Pfiffner
«I've been a satisfied SWICA customer for many years now. I've been using TytoHome as a test customer since 2020. It's very useful and has also been very beneficial during the holidays. I'm convinced of the value of this product. I also appreciate SWICA's contribution towards my cross-country ski pass.»
Björn Busch
«I received very competent and friendly advice from a qualified nurse, and a very short time later got a call back from the specialist. I felt I got very good advice.»
Andrea Stutz
«When I call SWICA, I always have friendly, helpful advisers on the other end of the line. So far, they've always been able to answer my questions and I've been happy with the outcome.
I also appreciate the app-based services which help me avoid tiresome paperwork.»