TytoHome – the innovative telemedicine device
With the TytoHome telemedicine device, you can carry out check-ups on yourself and your family anytime and anywhere. Afterwards, you simply send the data via the app to SWICA's telemedicine provider santé24 and discuss the results with the medical specialists and doctors there. Once you have sent the information, you must contact santé24 by phone to discuss the situation with the specialists. If an additional medical assessment is necessary, a doctor will call you back and give you a professional diagnosis and recommendation for treatment – at any time of day or night, and at your home instead of at the doctor's office. This not only helps you to understand the problem quickly but also saves you money, because the consultation with santé24 is free of charge to SWICA customers.
Order TytoHome now
TytoHome at a glance
Exclusive offer for SWICA customer
TytoHome saves you time and money: Once you have paid the single amount for the device, any further consultations with santé24 are free of charge (medical services from other providers are subject to a fee).
The device's price varies depending on your insurance plan:
| Insurance cover | Price incl. VAT and shipping |
| Supplementary insurance | |
| Other insurance |
The advantages at a glance
- Anywhere: Whether from home or on the road or while on holiday, you can carry out exams by yourself regardless of your location.
- Safe and professional: TytoHome produces high-quality recordings that the doctors at santé24 can evaluate. You will receive a professional diagnosis and recommendation free of charge
- Quick and uncomplicated: No need for making appointments, no need to go to the doctor's office, no need to sit in waiting rooms. If necessary, prescriptions for medicines are sent directly to a pharmacy near you.
- Around the clock: You can get medical advice 24/7, 365 days a year.
- Free of charge: The exams with TytoHome and the discussion with santé24 are free of charge – without deductibles or excess amounts.
- Simple: Audio-visual instructions guide you step-by-step through the processes, which you can apply to your child or yourself.
- For everyone: TytoHome is designed for adults and children (recommended from the age of one). You will need only one device for the whole family.
- Privacy: All medical information you send to santé24 is subject to medical confidentiality.
How TytoHome works
After you place the order, TytoHome is sent to your home. To register and log in, you first need to install the BENECURA app from SWICA. You can then download and set up TytoCare within BENECURA – eliminating the need to log in to the TytoCare app again. TytoHome is now ready to use.BENECURA and TytoCare apps download
FAQ – answers to frequently asked questions
Read our answers to the most frequently asked questions (FAQ).
How to contact santé24 and the TytoHome technical helpline
santé24 telemedicine service
santé24 offers you telemedical consultations and advises you on using TytoHome at +41 44 404 86 86 around the clock, 365 days a year.Technical helpline for TytoHome
For technical questions about the device and service, you can reach our helpline on +41 52 244 28 30 or by email to tytohome@swica.ch: Monday to Thursday from 8:00 to 12:00 and from 13:30 to 17:00, and on Friday from 8:00 to 12:00 and from 13:30 to 16:00.Data protection
TytoHome sends the information it obtains from the exam to santé24 in encrypted form. This means that only the patient and the santé24 medical staff can view any of the exam information. In addition, TytoCare can access the information in connection with its technical support. All medical information is subject to medical confidentiality.To enable santé24 to continuously evaluate and improve its service, you will, on completion of each exam, receive a short questionnaire that is voluntary and takes less than a minute to fill out.
Certified quality with EQUAM
santé24 prioritises quality in its telemedicine advice and treatment. Its doctors and health specialists are regularly checked and certified by the EQUAM foundation. You can find out more about the label at www.equam.ch (in German).
I also appreciate the app-based services which help me avoid tiresome paperwork.»
Die zufriedensten Kunden sind bei SWICA. Die hohe Zufriedenheit hat Tradition: Ob Comparis, K-Tipp oder AmPuls – in den unabhängigen Krankenkassenvergleichen belegt SWICA seit 10 Jahren Spitzenpositionen.
Les clients les plus satisfaits sont chez SWICA. Une satisfaction élevée qui ne se dément pas: depuis dix ans, SWICA occupe les meilleures places des comparatifs indépendants de caisses-maladie Comparis, Bon à Savoir et amPuls.
