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Documents and downloads

Here you will find all the documents on SWICA's offer for private clients as PDF files.
You will need the free Adobe Acrobat Reader to enable you to view them.

Overview

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mySWICA customer portal

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What our customers have to say

Franz Becker
«My wife and I have been customers of the Aadorf branch for years. When you enter the office there you get a good feeling. The people who work there are always very friendly, obliging and professional. You're made to feel like a customer they want to help rather than merely a number or someone imposing on them. They're genuinely keen to sort out your problem or respond to your request. Even if they can't help you there and then, someone always gets back to you promptly. Keep it up! We can only warmly recommend Swica, especially the Aadorf branch!»
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Iris Eggenberger
«Everything great. Dealt with concerns promptly. Will be glad to recommend!»
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Erich Stauffer
«We would very much like to thank Valentina Camera at the agency in Thun for her professional advice and helpful explanations.»
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Raffaela Achermann
«Many thanks for the friendly and extremely helpful advice from santé24! I will use this service more often in future, and recommend it to others. Thank you!»
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Noah Perrenoud
«I was very well received in Neuchâtel. All the staff are very attentive and smil-ing, which is really lovely! My appointment with Mr. Joao Ribeiro was very useful. His explanations were very clear and he gave me excellent advice. I’m very satisfied with my visit and I’m even more delighted to be a member of SWICA. Thank you for everything and I look forward to seeing you soon!»
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Karin Eijckelhof
«Everyone I speak to is always friendly and helpful. Innovative ideas (partnering with TKB), quick responses to all queries, understanding and even checking a medical bill that seemed high to me – that’s SWICA!»
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Daniel Schär
«When I contacted SWICA about supplementary insurance, your customer advisor, Kristina Vesic, dealt with my request in a friendly and professional manner and at the same time optimised my existing insurance cover to better fit my needs. Such proficient advice and assistance is exemplary and reflects the quality of SWICA as a reliable health insurance partner.»
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Aurelio Soldini
«Excellent support at every level, whether in person or via the Benecura app. Thank you!»
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Christina Troxler
«For me, Swica means a lot of heart, friendliness and helpfulness. I've never experienced anything like it! I always find Swica to be competent, understanding, enthusiastic, thoughtful, customer-friendly and good-humoured. I can and will heartily recommend Swica anytime.»
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Brigitta Galli
«I have been a very satisfied SWICA customer for many years now. I'm lucky enough to be in a good state of health, but I know that I can always rely on SWICA.»
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Monique Maurer
«J’ai connu SWICA par le biais de mes parents, car je faisais tout pour eux en raison de leur âge. SWICA était déjà super il y a 20 ans, c’est pourquoi j’y suis assurée et en suis toujours très satisfaite.»
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Peter Markstaller
«After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me»
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Franca Roberti
«During my stay at the rehabilitation clinic following an accident, it was suggested to me that I work with a SWICA care manager, who would be responsible for helping me to find the support I needed to cope as best I could with my return home. I weighed up the suggestion together with my family and we decided to accept. We were incredibly glad we did. We met someone who was really friendly, very well prepared and equally helpful, who found the right solutions and the right forms of support for me. These allowed me to regain my “independence” one year down the line.
It was a very positive experience that I would have no hesitation in recommending.
I would like to thank my care manager and SWICA.»
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Rolf Isliker
«Absolutely outstanding health insurance! The best insurer you could wish for, especially here at the Kloten agency, and most especially Janine Peter!»
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Jürg Suhner
«santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!»
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Daniel Longhi
«I would especially like to thank Hugo Garcia for his speed and professionalism in dealing with my supplementary insurance request. He is very easy to talk to and really listened to my needs. I'm very happy to have been in contact with him. I wish him every success in his work.»
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Rachel Sohm
«I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚»
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Markus Bärlocher
«I called SWICA about some contract changes, and it made them just as I had hoped. And invoicing, too, works without a hitch. What's more, I get refunds from my Completa Top plan quickly, without me having to chase after them. My personal situation will change at the end of the year, which means I'll have to rethink what's in my contract. Thanks a lot for taking good care of me!»
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Hatice Yilmaz
«I am very happy with my personal contact person, Melike Öztekin. Ms Öztekin's clear communication and friendly manner makes the whole process easy to understand and this results in hassle-free care. Well done!»
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Francesca Galentino
«I suffered a stroke. Not long after, it was suggested to me that I have a kind of case manager to support my recovery, help me with any difficulties and with paperwork, and propose various forms of assistance.
The person assigned to me was a great help, not only during the episode itself but also for a long time afterwards.
I was pleased to be able to take advantage of this invaluable free service, which supported and assisted me hugely through my physical and emotional difficulties.»
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