Useful informations

Whether it's questions about invoices, your insurance card or the mySWICA customer portal, you can find all the important information and links to other SWICA services and applications here.

Overview

mySWICA customer portal

SWICA Mobile-App

Frequently asked questions about SWICA

Claim and invoice

Living will

SWICA insurance card

SWICA-Artikel-Shop

In our shop you will find many SWICA items. Our product range features many high-quality practical items, including some that relate to health.

What our customers have to say.

Johanna Bürki
«I’ve been with Swica for 13 years and am very satisfied. Whenever I get cold calls about health insurance I tell them No thanks, I’m already with the best!!»
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Elisa Rodosti
«Following an illness, SWICA provided me with someone to support and assist me the whole time – my care manager. I believe that this person is extremely important from a psychological and practical point of view. My care manager (Romano Cirasuolo) was there for me throughout my rehabilitation, helping me to organise all my medical and personal affairs. Care managers facilitate and coordinate patient care by setting goals so that patients can continue on their path to recovery with total peace of mind. I got on really well! The service provided by SWICA is FREE. My care manager enabled me to face my illness without ever feeling alone.»
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Daniel Strub, Bell Schweiz AG
«We have worked closely together with SWICA for many years now. As a production company with a lot of physically demanding work, the health of our employees is our top priority. SWICA provides us with professional advice and assistance in all matters relating to occupational health management.»
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Sabrina Nussbaumer
«Very friendly customer service.
They reimburse claims very promptly with a minimum of fuss.
I’ve been a customer of Swica for 39 years already and will remain so for many years to come.
Many thanks Swica!»
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Barbara Vitale
«I was working for GKB when the head of the SWICA agency in Chur explained to us that, as employees, we could insure ourselves collectively with SWICA. Even though I left GKB after eight years, I – along with my entire family – was able to remain collectively insured with SWICA for years afterwards.»
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Theresa Blüder
«I came to Switzerland from Germany in 2017 to join my boyfriend. I signed up with SWICA thanks to positive recommendations. I had the feeling right from the start that SWICA was the right insurer for me. I was offered exactly what I wanted and at a fair price!»
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Daniela Weiss
«I’ve been insured with SWICA since childhood and have always received excellent advice. Care Management helps me with my back problem and my communications with the disability insurance authorities (IV). This really takes the pressure off me. I’m very happy and would recommend SWICA to anyone.»
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Caroline Schlund-Mayor
«I had three cancer diagnoses. Thanks to SWICA’s generosity, I was able to have all the necessary operations and treatments very quickly. That’s 11 years ago now, and today I’m in excellent health.
Many thanks to SWICA and best wishes»
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Peter Markstaller
«After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me»
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Jenny Hitz
«SWICA’s staff are always friendly and available. Really great, friendly customer help line and service :)»
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Albert Hauser
«Professional, straightforward, fast advice provided by the agency in Aadorf.»
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Max Gugger
«SWICA gave me all-round support when I had an accident abroad. It was a great relief»
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Markus Mühlemann
«I am very happy with SWICA. The customer service team is always professional and knowledgeable when providing information. I have had health and accident insurance with Swica for 40 years and have had no complaints in all this time.»
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Alessandro Ferraro
«Very friendly, honest and professional advice.»
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Corinne Huber
«I’ve been a Swica customer for 22 years. I’ve always been satisfied with what they offer. Whenever I need Swica, I get very good assistance – both financial and telephone support.»
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Eleonora Preisig
«I’ve been insured with SWICA since 1 February 1988. SWICA is the BEST health insurer for me!! With SWICA's help, I have had the good fortune to survive something bad. Everything is always very pleasant with the team in Zug too.»
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Maria Erhardt
«Dear Swica Team, Dear Ms Wunderli
Particularly over the last three years you've been looking after me as my case manager. I'm very grateful for your humorous, kind and highly competent support, especially during the period when I was ill and lost my job as a result. During that time your hard work and dedication were very valuable to me, and gave me a lot of support and security.
The people at reception are also attentive and always treat me very respectfully.
On the basis of my own very good experience I can highly recommend Swica and its Winterthur team.

Yours sincerely»
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Erich Braun
«Employed, then self-employed, then employed again: each time I got such sound advice from SWICA that I don’t have the wrong insurance or gaps in my cover. That’s what I like about SWICA.»
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Fabienne Grass
«I really love the invoice app. It’s so easy to use. And so quick.»
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Judith Frei
«...my first contact with SWICA was fantastic. Because I (56) wasn’t able to find out online whether my current GP was on SWICA’s doctors’ list, I called SWICA. The friendly lady I spoke to immediately offered to guide me through the internet pages until we found what I had been looking for... A really "human" service like this is wonderful! And that’s why I am switching to SWICA now after 35 years with EGK...»
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