mySWICA customer portal

The mySWICAcustomer portal brings all the important information about your health insurance together in one place and is available both as a smartphone app and via your computer. It is available 24/7, enabling you to access your latest benefit/premium statements, submit invoices, view the balance on your excess, or contact SWICA customer services.

Go to the mySWICA customer portal

Fundraising campaign:

The WWF and SWICA are working together for the health of mankind and the environment. In the context of this partnership, SWICA is launching a digital donation campaign between 1 January and 31 March 2022.

  • For every customer who changes their delivery method in mySWICA from paper-based to digital, SWICA will donate 5 francs to the WWF. Switch to digital delivery now

 

Do you want SWICA to donate another 5 francs?

  • For every subscriber to the aktuell customer magazine who opts to receive an email newsletter instead of a printed magazine, SWICA will donate 5 francs to the WWF. Switch aktuell to digital now

 

Please note: If you switch to digital, you will no longer receive the aktuell customer magazine or the documents by post. They will only be sent digitally by email.

Everything at a glance
  • All your personal insurance data with details of the scope of cover
  • For the whole family
  • With secure access from anywhere via computer or app
Always up to date
  • All documents, payments and benefit statements in the digital mailbox
  • Immediate notification when new documents arrive
  • Status of your receipts and the balance of your co-payments can be viewed at any time
Simple and straightforward
  • Deal with insurance correspondence digitally
  • Scan invoices with the app and submit them online
  • Use the messaging function to contact customer services

Download and try it out

The mobile app is free of charge and available for both iPhone and Android devices.

mySWICA details

The customer portal provides an overview of all relevant insurance data – not just for yourself, but for your whole family. This means that you no longer need to store this information physically. Since the display of product data and benefits is individually tailored to your cover, you always know what is covered by your basic and supplementary insurance policies.
With the mySWICA app, you can photograph and submit your invoices directly or upload them to the mySWICA portal using the drag & drop function.
If you want to contact us, you can do so directly from the customer portal. Simply click on the integrated messaging function and your request will be sent to the right person.
You can find all the relevant documents, updated daily, in your digital mailbox. You will be informed by push message or email whenever new documents or messages arrive on the portal.
Whether you're at home or on the road, the customer portal offers both a desktop version and a free app so that you can access your personal data and documents anytime and anywhere.
Frequently Asked Questions
mySWICA customer portal

What our customers have to say.

Vincent Faysse
«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»
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Caroline Künzle
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
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Jean-Claude Manghardt
«Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.»
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Loris Hausammann
«I do a lot of sport in my spare time, so it’s important to me to have an insurance partner which supports me financially on that front. The range of services provided by SWICA is transparent and easy to understand, which suits me very well. I also like SWICA’s friendly professional staff and the easy-to-use invoice app.»
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Marcel Sowa
«Whether it’s processing doctors’ bills or getting help in choosing a doctor, we always have a helpful and professional point of contact. Actually, we hope that we will never need SWICA, but in the final analysis it’s good to know that we can rely on it.»
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Andrea Stutz
«When I call SWICA, I always have friendly, helpful advisers on the other end of the line. So far, they've always been able to answer my questions and I've been happy with the outcome.
I also appreciate the app-based services which help me avoid tiresome paperwork.»
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Ivo Lacic
«I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.»
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Aike Festini
«I do a CrossFit workout three or four times a week, enjoy swimming and love relaxing at spas. With my active lifestyle, SWICA is the ideal choice for me because it has something to offer in all these areas. I also like the straightforward digital information exchange.»
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Fabienne Grass
«I really love the invoice app. It’s so easy to use. And so quick.»
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Die zufriedensten Kunden sind bei SWICA. Die hohe Zufriedenheit hat Tradition: Ob Comparis, K-Tipp oder AmPuls – in den unabhängigen Krankenkassenvergleichen belegt SWICA seit 10 Jahren Spitzenpositionen.

Les clients les plus satisfaits sont chez SWICA. Une satisfaction élevée qui ne se dément pas: depuis dix ans, SWICA occupe les meilleures places des comparatifs indépendants de caisses-maladie Comparis, Bon à Savoir et amPuls.

I clienti più soddisfatti sono assicurati presso SWICA. Che si tratti dei sondaggi di Comparis, K-Tipp o amPuls, il risultato non cambia: SWICA ottiene da 10 anni valutazioni eccellenti nei confronti indipendenti tra le casse malati.

The happiest customers are SWICA customers. High levels of satisfaction have become a tradition: Whether Comparis, K-Tipp or amPuls, SWICA has come in first in independent health insurance surveys for 10 years.