Frequently Asked Questions

The following information is required for registration:

• An existing contract (active or future)
• Your insured person no.
• Your date of birth
• Your postcode
• A unique e-mail address
• A mobile phone number

If you have any questions, please contact SWICA Customer Services.

All SWICA customers aged 14 and over with an existing contract (active or valid in the future) can access mySWICA. Even after the contract has ended, users continue to have access to selected mySWICA features.

You can access mySWICA even before your insurance coverage begins. This gives you digital access to important documents such as policies and premium statements before the contract start date. In addition, you can contact Customer Service via the messaging function before your insurance coverage begins.

The submitted document cannot be processed as it is. Please resubmit the document, making sure that:

• The correct person for the document is selected
• The document is complete, i.e. that all of the pages are available
• The scanned pages are easy to read and in the right order
• All of the important information, such as amounts and customers' details, can be seen on every page

No. Only one document can be submitted per submission. However, a document may consist of multiple pages, such as a multi-page invoice or another multi-page document. If you would like to submit multiple separate documents, these must each be submitted individually. After uploading, you will have the option to submit additional documents.

By using mySWICA, you save paper. You receive all important documents digitally, directly in mySWICA.

The SMS security code may not reach you for any of the following reasons:

• We have the wrong mobile phone number. You can change your phone number here. Sign in to manage your login details. If this is not possible, please contact SWICA Client Services.
• You are not connected to your provider's network. Make sure that your phone has good reception.
• You have blocked the sender. Check this with your mobile phone provider and deactivate the lock.
• The sender was automatically blocked by your device via the spam filter. Please check your blocked contacts and unblock our SMS code sender.
• The cache of your device is full and no more SMS codes can be received. You can restart your device to clean it up.

mySWICA is intended exclusively for use in Switzerland. Any use of mySWICA via foreign mobile networks or internet connections is at the user’s own risk. In this context, SWICA explicitly points out that use of mySWICA abroad will be subject to the laws of the country in which the customer is located at the time. SWICA has no influence on this and therefore advises against using mySWICA outside Switzerland. Furthermore, no guarantee is offered that it will be possible to access the information and services provided by mySWICA outside Switzerland. You can find out more from our Special Conditions and Privacy Policy for mySWICA.

During the contract period, mySWICA provides all information relating to the basic and supplementary insurance policies taken out for you and your family. You can also view current policies and other documents, submit receipts and exchange messages.

Before the contract starts and after it ends, only the individual view is available. Information relating to the insurance policies of other family members is not displayed.

When developing the mySWICA app, the most commonly used operating systems were analysed. mySWICA was designed to be compatible with the majority of devices.

The following operating systems are supported:

Latest software and the last two

• e.g., iOS 26, 18, and 17
• e.g., Android 16, 15, and 14

If your operating system is too old and you cannot download or update the app, you can simply access the customer portal via the web version.