Frequently Asked Questions

The following information is required for registration:

• An active contract
• Your insured person no.
• Your date of birth
• Your postcode
• A unique e-mail address
• A mobile phone number

If you have any questions, please contact SWICA Customer Services.

The SMS security code may not reach you for any of the following reasons:

• We have the wrong mobile phone number. You can change your phone number here. Sign in to manage your login details. If this is not possible, please contact SWICA Client Services.
• You are not connected to your provider's network. Make sure that your phone has good reception.
• You have blocked the sender. Check this with your mobile phone provider and deactivate the lock.
• The sender was automatically blocked by your device via the spam filter. Please check your blocked contacts and unblock our SMS code sender.
• The cache of your device is full and no more SMS codes can be received. You can restart your device to clean it up.

The submitted document cannot be processed as it is. Please resubmit the document, making sure that:

• The correct person for the document is selected
• The document is complete, i.e. that all of the pages are available
• The scanned pages are easy to read and in the right order
• All of the important information, such as amounts and customers' details, can be seen on every page

mySWICA is intended exclusively for use in Switzerland. Any use of mySWICA via foreign mobile networks or internet connections is at the user’s own risk. In this context, SWICA explicitly points out that use of mySWICA abroad will be subject to the laws of the country in which the customer is located at the time. SWICA has no influence on this and therefore advises against using mySWICA outside Switzerland. Furthermore, no guarantee is offered that it will be possible to access the information and services provided by mySWICA outside Switzerland. You can find out more from our Special Conditions and Privacy Policy for mySWICA.

When developing the mySWICA app, the most commonly used operating systems were analysed. mySWICA was designed to be compatible with the majority of devices.

The following operating systems are supported:

Latest software and the last two

• e.g., iOS 26, 18, and 17
• e.g., Android 16, 15, and 14

If your operating system is too old and you cannot download or update the app, you can simply access the customer portal via the web version.