Frequently asked questions about BENEVITA

You can find answers to the most commonly asked questions regarding BENEVITA in our FAQ.
  • Redeem your chosen voucher in the BENEVITA app under «Benefits».
  • Go to voucher.benevita.ch and enter the voucher code.
  • Select the voucher you'd like from the retailer of your choice and complete the order.
  • We'll send you the voucher by email, and you can spend it in the relevant partner shop.

The BENEVITA voucher entitles you to choose one brand voucher from the available selection. You must make your selection within twelve months of the issue date, otherwise the voucher will expire. There is no cash alternative.

Adidas, Baby Walz, Dancing Queens, Decathlon, Ex Libris, Foot Locker, Globus, H&M, Hello Fresh, IKEA, Just Eat, Media Markt, Müller, NIKIN, Orell Füssli, Perfect Hair, Power Food, Rakuten Kobo, Rituals, Smartbox, Switzerland Travel Centre, Ticketcorner, weekend4two, Zalando.

Providers can be changed at any time.

To earn points and community coins, you must successfully complete a challenge.

Quiz challenge
With the quiz challenge, you receive 15 points and 15 community coins if you correctly answer the question that tests your knowledge at the end of the challenge.

Video challenge
If you watch the video to the end, you'll receive 20 points and community coins.

Add your own activities
For every activity you add, you'll receive 20 points and/or community coins.

Earn points automatically
The number of points you collect depends on the steps and/or active minutes you've accumulated.

1 point/community coin: 350 steps
1 point/community coin: 1 active minute
The higher number of points will be credited to you.

Points limit
You can collect a maximum of 200 points per week with challenges, your own activities that you've entered, and points you've received automatically, There is no limit on community coins.

For Level 1 you need to collect 300 points.
300 points = 5% discount on Completa Top/Completa Forte and 5% on Hospita (excluding Hospita General).
Please note: Customers who only have Completa Top/Completa Forte insurance can only benefit from the first discount on their premiums.

For Level 2 you need to collect 700 points, so together with Level 1, this is a total of 1000 points.
By redeeming the points for Level 1, you'll automatically unlock Level 2.
700 points = 5% discount on Completa Top/Completa Forte and 10% on Hospita (excluding Hospita General).

For Level 3 you need to collect 1500 points, so together with Level 1 and Level 2, this is a total of 2500 points. By redeeming the points for Level 2, you'll automatically unlock Level 3.
1500 points = 5% discount on Completa Top/Completa Forte and 15% on Hospita (excluding Hospita General).
After the redemption deadline (31 August) your points total and community coins are reset and you start collecting again from scratch.
In order to benefit from a discount on premiums in the following year, you must redeem your discount by 31 August in the BENEVITA app.

Minors automatically benefit from the same Benevita discount level as the main contact person (usually a parent). This only applies if at least one parent is also insured with SWICA and uses the Benevita bonus programme.

Young people can continue taking advantage of the Benevita benefits via the main contact person for the whole of the calendar year in which they turn 18. From 1 January after their 18th birthday, young adults can no longer benefit from their parent's discount level.

To continue enjoying the benefits of the bonus programme, a young adult must register via the Benevita app in advance. Registration must be completed by the end of August in the calendar year in which they turn 18. Those to whom this applies will receive a letter from SWICA informing them about this in good time. Young adults who have successfully registered for the Benevita bonus programme will receive discount level 2 as an introductory discount in their first year as standard. In order to maintain (or increase) this discount level in subsequent years, they will have to regularly complete challenges to earn sufficient points.

Earned points can be redeemed for discounts on premiums or for digital vouchers. Earned community coins can be used to make donations.
Only customers with COMPLETA TOP/COMPLETA FORTE and/or HOSPITA supplementary insurance excl. HOSPITA GENERAL can take advantage of BENEVITA benefits. Minors automatically benefit if their parents are insured with SWICA and participate in the BENEVITA bonus programme.

Customers who have basic insurance with SWICA can use the app but cannot take advantage of the Benevita benefits offered (discount on Completa Top/Completa Forte and/or Hospita supplementary insurance premiums or digital vouchers).

You can use Benevita regardless of whether you're participating in the bonus programme, and it is open to anyone who is interested (including individuals who are not SWICA customers). SWICA reserves the right to show certain content only to SWICA customers who also participate in the bonus programme.

No SWICA account is required to use Benevita without the bonus programme.
To do this, go to the «Account» section and scroll down to «Tracking pays». Click on «Connect and benefit» and follow the corresponding instructions. You can find the corresponding instructions here.
You can track active minutes and steps. No other data is transmitted. The information stays exclusively in the app.
You can update the data manually in the tracker settings in the BENEVITA app.
Together with the BENEVITA community, you can donate community coins to charitable projects. When you successfully complete a challenge, you are rewarded not only with points but also with community coins. Once you have reached the weekly goal of 200 points, you then only collect community coins.
You can redeem your community coins for charitable projects under «Donate».
SWICA connects you to charitable projects in the BENEVITA app. You can redeem/donate your community coins to these projects as a member of the BENEVITA community.
You log in or register using your SWICA registration. If you're using another service such as mySWICA, you use the same details. Every insured person has his or her own personal access details.
No. You can use the app even if you don't have a SWICA account. Only customers with a SWICA account and the required supplementary insurance cover can redeem benefits though.
You need a SWICA account to benefit from a BENEVITA discount or digital vouchers. You can use this link to create a SWICA account.
You can register using your SWICA account. On the registration page, use «Reset password» to reset your password and log in again.
SWICA does not process any data from the BENEVITA app, but is instead notified of the level after a benefit has been redeemed in order to determine the discount on premiums as well as the number of steps or active minutes in order to grant the corresponding points.
As long as you're logged in with your SWICA account, then nothing happens if you only delete the app. If, however, you delete your BENEVITA progress or your SWICA account, you will lose all of the points you have accumulated.

SWICA attaches strong importance to protecting the privacy of its customers while carrying out its activities. Accordingly, SWICA’s Data Protection Policy aims to fully comply with data protection rules and to continuously improve its ability to protect data and secure information.
No, BENEVITA is not a medical product. All the content relates to preventive measures for a healthy lifestyle. The app serves as a digital health coach.

When developing the BENEVITA app, the most commonly used operating systems were analysed. BENEVITA was designed to be compatible with the majority of devices.

The following operating systems are supported:

Latest software and the last two

  • e.g., iOS 18, 17, and 16
  • e.g., Android 15, 14, and 13
SWICA developed the app in partnership with bitforge AG and DEPT.
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