Frequently asked questions about BENEVITA

BENEVITA is a digital health coach and bonus programme that supports your personal commitment in all areas of health. Because physical fitness, a balanced diet and regular relaxation are important for a healthy lifestyle.

BENEVITA motivates you to be healthier on a daily basis. You complete varied challenges in the health areas of nutrition, exercise and wellbeing.
Not only do you become fitter, but it's also easy for you to earn points. You can then save on your premiums or benefit from interesting offers – because health is everything!

There are various different challenges in the BENEVITA app. Select a topic from those available in the areas of nutrition, exercise and wellbeing, and develop a varied daily routine. When you successfully complete a challenge you'll be rewarded with points and community coins. Refer to the relevant section to find out more about community coins.

There are four types of challenge:

Quiz challenges
Read an article in one of the categories of exercise, nutrition or wellbeing. At the end of the challenge there's a question about what you've just read. This adds to your knowledge regarding various different health-related topics, and helps you to develop a healthier daily routine.
If you answer the question correctly, you'll be rewarded with points and community coins.

Video challenges
Video challenges also address topics in the areas of exercise, nutrition and wellbeing. You can for example watch an exercise, and integrate it into your everyday life. If you watch the video until the end you'll receive the corresponding points and community coins.

Add your own activities
Each day you can add your own entry in the areas of exercise, nutrition and wellbeing under "Activities". You'll receive additional points and community coins for these.

Earn points automatically
By activating tracking and/or linking a fitness tracker, you can track your steps and/or active minutes in order to earn points and community coins automatically.

To earn points and community coins, you must successfully complete a challenge.

Quiz challenge
With the quiz challenge, you receive 20 points and community coins if you correctly answer the question that tests your knowledge at the end of the challenge.

Video challenge
If you watch the video to the end, you'll receive 20 points and community coins.

Add your own activities
For every activity you add, you'll receive 30 points and/or community coins.

Earn points automatically
The number of points you collect depends on the steps and/or active minutes you've accumulated.

• 1 point/community coin: 350 steps
• 1 point/community coin: 1 active minute

The higher number of points will be credited to you.

Points limit
With challenges, your own activities that you've entered, and points you've received automatically, you can collect a maximum of 200 points per week. There is no limit on community coins.

A full overview of how many points you have is available in the BENEVITA app in the «Account» section.

You'll receive points every week for your activities and the challenges you complete. You can redeem these for a discount on your premiums for the COMPLETA TOP and/or HOSPITA supplementary insurance plans (excluding HOSPITA GENERAL) or for digital vouchers.

For Level 1 you need to collect 300 points.

300 points = 5% discount on COMPLETA TOP and 5% on HOSPITA (excl. HOSPITA GENERAL)

For Level 2 you need to collect a total of 700 points, so together with Level 1, this is a total of 1'000 points.
By redeeming the points for Level 1, you'll automatically unlock Level 2.

700 points = 5% discount on COMPLETA TOP and 10% on HOSPITA (excl. HOSPITA GENERAL)

For Level 3 you need to collect 1'500 points, so together with Level 1 and Level 2, this is a total of 2'500 points. By redeeming the points for Level 2, you'll automatically unlock Level 3.

1'500 points = 5% discount on COMPLETA TOP and 15% on HOSPITA (excl. HOSPITA GENERAL)

Anyone who has a smartphone and is interested in exercise, wellbeing and nutrition.

Minors benefit if their parents are insured with SWICA and participate in the BENEVITA bonus programme. As soon as the child turns 18, the parents are informed in good time so that the child can create his or her own BENEVITA account. After their 18th birthday, young people must complete challenges themselves in order to continue benefiting from the bonus programme.

Only customers with COMPLETA TOP and/or HOSPITA supplementary insurance can take advantage of BENEVITA benefits. Minors automatically benefit if their parents are insured with SWICA and participate in the BENEVITA bonus programme.

Customers who have basic insurance with SWICA can use the app but cannot take advantage of the BENEVITA benefits offered (discount on COMPLETA TOP and/or HOSPITA supplementary insurance premiums or digital vouchers).

You can use BENEVITA regardless of whether you're participating in the bonus programme, and it is generally open to anyone who is interested (including individuals who are not SWICA customers). SWICA reserves the right to show certain content only to SWICA customers who also participate in the bonus programme.

No SWICA account is required just to use BENEVITA without the bonus programme.

Yes. All you need to use the BENEVITA app is an internet connection. NB: Watch out for roaming costs.

No. BENEVITA is only available as an app which means you can only use it if you have a smartphone. There is no other way to use it.

To do this, go to the «Account» section and scroll down to «Tracking pays». Click on «Connect and benefit» and follow the corresponding instructions.

You can track active minutes and steps. No other data is transmitted. The information stays exclusively in the app.

You can update the data manually in the tracker settings in the BENEVITA app.

Together with the BENEVITA community, you can donate community coins to charitable projects. When you successfully complete a challenge, you are rewarded not only with points but also with community coins. Once you have reached the weekly goal of 200 points, you then only collect community coins.

You can redeem your community coins for charitable projects under «Donate».

SWICA connects you to charitable projects in the BENEVITA app. You can redeem/donate your community coins to these projects as a member of the BENEVITA community.

After the redemption deadline (31 August) your points total and community coins are reset and you start collecting again from scratch.

In order to benefit from a discount on premiums in the following year, you must redeem your discount by 31 August in the BENEVITA app.

You log in or register using your SWICA registration. If you're using another service such as mySWICA, you use the same details. Every insured person has his or her own personal access details.

No. You can use the app even if you don't have a SWICA account. Only customers with a SWICA account and the required supplementary insurance cover can redeem benefits though.

You need a SWICA account to benefit from a BENEVITA discount or digital vouchers. You can use this link to create a SWICA account.

You can register using your SWICA account. On the registration page, use «Reset password» to reset your password and log in again.

SWICA does not process any data from the BENEVITA app, but is instead notified of the level after a benefit has been redeemed in order to determine the discount on premiums as well as the number of steps or active minutes in order to grant the corresponding points.

As long as you're logged in with your SWICA account, then nothing happens if you only delete the app. If, however, you delete your BENEVITA progress or your SWICA account, you will lose all of the points you have accumulated.

SWICA attaches strong importance to protecting the privacy of its customers while carrying out its activities. Accordingly, SWICA’s Data Protection Policy aims to fully comply with data protection rules and to continuously improve its ability to protect data and secure information.

Terms and Conditions of Use for BENEVITA

No, BENEVITA is not a medical product. All the content relates to preventive measures for a healthy lifestyle. The app serves as a digital health coach.

When developing the BENEVITA app, the most commonly used operating systems were analysed. BENEVITA was designed to be compatible with the majority of devices.

The following operating systems are supported:

• iOS 13 or later
• Android 9 or later

SWICA developed the app in partnership with bitforge AG and DEPT.