health insurance surveys

The happiest customers are SWICA customers

SWICA is again top ranked and proud to have the most satisfied policyholders in Switzerland. High levels of satisfaction have become a tradition: Whether Comparis, K-Tipp, bonus.ch or amPuls, SWICA has come in first in independent health insurance surveys for 10 years. You too can rely on SWICA and benefit from the exclusive advantages it offers.

SWICA – because health is everything


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Whether it involves basic or supplementary insurance, you can put together your individual package and calculate your personal discount of up to 15% (learn more) in the BENEVITA bonus programme on selected supplementary insurance plans.

Source graphic: K-Tipp No. 15 dated 21 September 2022

«SWICA has the most satisfied customers»

Source: K-Tipp No. 15/2022

The 2022 K-Tipp customer satisfaction survey confirmed this. SWICA also ranked first among major Swiss health insurers with Comparis, bonus.ch and AmPuls (find out more).

Convincing reasons that speak for SWICA.

The employees of our customer service are glad to assist you at over 50 locations in Switzerland, and our 24-hour helpline is there for you after office hours and at weekends.
Call toll-free at 0800 80 90 83
The doctors and medical specialists of the telemedicine service will answer your questions about prevention, illness, accident and maternity – around the clock, 365 days a year. That's because we are fully aware that sickness, pain or illness don't keep to opening hours. Advice is free of charge to SWICA customers. Phone: +41 44 404 86 86.

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Thanks to its premium offering, SWICA ensures prompt and preferential access to outstanding treatment and works with an extensive network of specialists to provide the best outcomes for its customers. With santé24, SWICA customers also enjoy free telemedicine services.

SWICA believes that conventional medicine and complementary medicine can be combined to good effect. Anything that benefits your health is positive. That’s why SWICA supports complementary therapy methods and puts them on an equal footing.

Complementary treatment methods include acupuncture, aromatherapy, the Feldenkrais method, fango mud therapy, cupping, Rolfing, Bach flower remedies, ayurvedic medicine, biodynamics, spagyrics, Kneipp therapy, shiatsu massage, qigong and much more.

SWICA supports over 100 offers and courses for health promotion and preventive healthcare. In the areas of exercise, nutrition, relaxation and wellbeing (e.g. fitness, sports associations, dance classes, nutritional advice, mindfulness training, swimming pools and saunas) SWICA rewards your healthy and preventive lifestyle by making attractive contributions of up to 800 francs (learn more) per year.
As your health partner, SWICA is committed to ensuring that you receive quick, professional and, above all, personal support in difficult times. The services on offer include support from experienced care managers and reliable childcare or domestic help in the event of illness or accident.

Professional care management: In the event of illness or accident you can count on professional support from experienced SWICA care managers who will advise and support you in choosing the right treatment and help you out on the administrative front. SWICA has more than 85 care managers working for customers across Switzerland.

Home Nanny and Home Attendant services: SWICA can ensure that your child and household are cared for while you are in hospital or at a medical spa. SWICA customers receive professional support through the Home Nanny and Home Attendant services.
The SWICA rate based on age at enrolment rewards your loyalty by factoring in the length of time that you have been insured with SWICA. This means that you can keep your outgoings to a minimum, even in old age, and still enjoy the best possible insurance cover. Learn more

We assist you in adopting a healthy lifestyle and reward you for doing so. Collect points with the BENEVITA app, learn about health topics, enjoy attractive offers, and benefit from discounts of up to 15% (learn more) on the COMPLETA TOP and HOSPITA supplementary insurance plans.

Even more advantages for you: as a health partner, SWICA offers you further useful and free additional services. Learn more

Do you know about these SWICA benefits?

SWICA offers a range of free services and great advantages to its customers. Which ones are you familiar with? Test your knowledge in the SWICA quiz and with a little luck you could win a Coop voucher each month.

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Which is the right health insurance for me?

Find the insurance that's right for you in terms of the circumstances or benefits covered and get the insurance package that suits your needs in just a few clicks. Calculate premium now or find your insurance quickly and easily.

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Interested in first-class benefits and outstanding customer satisfaction?

Welcome to SWICA. Put us to the test and ask for a personal consultation. This will help you to find the right insurance cover and provide you with individual information about possible premium optimisation. It always makes sense to compare. SWICA Customer Service staff look forward to hearing from you: by phone on 0800 80 90 80 or via the contact form.


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What our customers have to say.

Jennifer Hoeffleur
«SWICA supports me in my efforts to live a healthy lifestyle. When I was trying out Bodypump with a friend, she told me that SWICA made generous contributions to her fitness club membership. So I also switched to SWICA, and am very happy I did. SWICA also provides support in the form of the BENEVITA bonus programme.»
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Franco Cadotsch
«I’ve been with SWICA for 25 or 30 years and they’ve always taken great care of me. It has never occurred to me to switch to a different insurer. Once SWICA, always SWICA.»
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Karin Arigoni
«In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»
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Florian Allenspach
«A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»
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Vincent Faysse
«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»
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Die zufriedensten Kunden sind bei SWICA. Die hohe Zufriedenheit hat Tradition: Ob Comparis, K-Tipp oder AmPuls – in den unabhängigen Krankenkassenvergleichen belegt SWICA seit 10 Jahren Spitzenpositionen.

Les clients les plus satisfaits sont chez SWICA. Une satisfaction élevée qui ne se dément pas: depuis dix ans, SWICA occupe les meilleures places des comparatifs indépendants de caisses-maladie Comparis, Bon à Savoir et amPuls.

I clienti più soddisfatti sono assicurati presso SWICA. Che si tratti dei sondaggi di Comparis, K-Tipp o amPuls, il risultato non cambia: SWICA ottiene da 10 anni valutazioni eccellenti nei confronti indipendenti tra le casse malati.

The happiest customers are SWICA customers. High levels of satisfaction have become a tradition: Whether Comparis, K-Tipp or amPuls, SWICA has come in first in independent health insurance surveys for 10 years.