Notify santé24 of a doctor's appointment online
We are sorry that you have been unable to reach us by phone. In exceptional cases, customers with the FAVORIT MEDPHARM, MULTICHOICE or TELMED basic insurance models can notify santé24 of doctor's appointments that have already been arranged or taken place using the form below. Find out here under what circumstances you are exempt from this notification requirement.
Report a doctor's appointment online
There is no need to contact santé24 in the following cases
FAVORIT MEDPHARM
- In emergencies
- Appointments with an eye doctor, gynaecologist or paediatrician from the MEDPHARM directory
- In connection with treatment following a consultation by a SWICA partner pharmacy or santé24 if administered by a provider from the SWICA directories
- When getting treatment during a temporary stay abroad
➜ Learn more
FAVORIT MULTICHOICE
- In emergencies
- Appointments with an eye doctor, gynaecologist or paediatrician from the MULTICHOICE directory
- In connection with treatment following a consultation by a SWICA partner pharmacy or santé24 if administered by a provider from the SWICA directories
- When getting treatment during a temporary stay abroad
➜ Learn more
FAVORIT TELMED
- In emergencies
- Children up to the age of 12 can be treated by a paediatrician without first consulting santé24
- Appointments with an eye doctor or a gynaecologist
- Before follow-up treatment after consultations already agreed upon with santé24
- When getting treatment during a temporary stay abroad
➜ Learn more
