SWICA options for paying premium invoices

Convenient payment of SWICA's invoices

You have several options for paying your premium invoices. Do you have any further questions or need advice? Our SWICA staff would be happy to assist you. Our customer service line is also there for you outside normal office hours and at the weekend.

Toll free number 24/7: 0800 80 90 80
Offices

Overview

Pay by direct debit or e-billing

Would you prefer not to have to enter all of the payment details in your e-banking app? If so, you can now pay your invoices by choosing one of the following payment options:

  • E-billing
  • Direct debit (LSV)
  • Direct debit (PostFinance)

 

Learn more

Paying your invoices with the new QR code

As of the end of February 2022, SWICA will send only invoices with QR codes to its customers. Payment transactions in Switzerland have been updated, and the previous orange payment slips are being discontinued. The new QR code that is now on SWICA's invoices has all the necessary information so that you can pay your premium invoices conveniently with just a few clicks.

Note regarding payments from outside Switzerland

Technical problems may occur when payments are made from abroad (for example by cross-border commuters) using the QR IBAN at the bottom of the premium invoice. If this affects you, please use the following IBAN for payments from outside Switzerland until further notice: CH10 0483 5082 6327 1100 0

All other information on the QR invoice remains the same. We will inform the customers affected as soon as the problem has been remedied. Please Contact Customer Services on 0800 80 90 80 if you have any questions.

Main parts of the new QR invoice

The example below shows you where you can find the key information in the payment section of the new QR invoice.

  1. QR code with all of the relevant payment details to enter conveniently in your e-banking app or smartphone
  2. New account number (QR IBAN) for adjusting your standing orders
  3. Payment details as text to enter manually in your e-banking app

Note concerning standing orders

If you previously used a standing order to pay your invoices, you will need to change it because the old account number (ISR participant number) is no longer valid. Please replace the old account number in your standing order with the new QR IBAN, which you will find at the end of your invoice.

Please note: You must make the change by the end of September 2022 at the latest. After that, your bank or post office will no longer be able to process your standing order.

Save money by paying insurance premiums annually

SWICA offers a 0.5 percent discount if you pay your premiums annually. This discount applies to any basic or supplementary insurance plans that you have taken out with SWICA. You can adjust the frequency of your payments in the mySWICA customer portal, or call us on 0800 80 90 80.

Frequently asked questions

The QR code on the new invoices contains all of the information required to make the payment. This means you no longer have to manually key in the details, for example regarding the recipient. Scanning the QR code also eliminates the risk of typos. This makes it a much quicker way to pay your premium invoices that takes only a few clicks.

Good to know: You can still submit your invoices manually for payment via your bank or post office.
If you use a standing order to pay your premiums, you must replace the old account number (ISR participant number) in the system. You will find the new QR IBAN on your invoice to the right of the QR code.

Except in the case of standing orders, you don't have to make any changes when using the following payment methods:

  • E-billing
  • Direct debit
  • Direct debit (PostFinance)

What our customers have to say

Jean-Claude Manghardt
«Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.»
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Karin Arigoni
«In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»
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Karin Both
«If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!»
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Nadine Wild
«I'd like to express my sincere thanks. I'm very happy with Swica's services, their caring, friendly and expert handling of my case, and the way they support their customers. I'd particularly like to thank Mr Salomon, who worked on my case in a capable, friendly and warm manner. He kept me well informed and always followed up with me promptly to provide updates without my having to ask (something I had never experienced before). I can recommend Swica Aadorf with absolutely no reservations.»
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Orlando De-Stefani
«I’ve been insured with SWICA for decades and I’m delighted. Praeventa is brilliant because I buy orthopaedic shoes for my damaged feet and have been able to do preventive physiotherapy. SWICA is so good that I’ve been rejecting the overtures of other insurers for years.»
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Oliver Etter
«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»
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Patricia Atz-Breslaw
«I've been more than satisfied for many years. Last year the BENEVITA health platform helped me a lot. I took myself in hand and lost 20 kilos, and I’ve been able to keep the weight off ever since. Now all I have to do is stay as healthy as I am now and live till I’m at least a hundred.»
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Vincent Faysse
«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»
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Susan Danuser
«santé24 always gives very good, knowledgeable and friendly advice over the phone. Thank you!»
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Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
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Peter Markstaller
«After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me»
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Jürg Suhner
«Even though I'm retired now, I still look after people in need and come into conversation with them. You would hardly believe the stories I hear about health insurers. About incorrect information, or promises which then can't be kept. It is people seeking advice who often end up short-changed – people who don't have the confidence, or sometimes the ability, to stand up for themselves.
With SWICA I've always received really competent advice – whether it was just a brief phone message, or if a doctor was also consulted – no fuss, no quibbles. But what really touches me is that, whether I'm phoning or asking in person at an agency counter, with SWICA you are taken seriously as a INDIVIDUAL.

I wish that all INDIVIDUALS could enjoy the valuable services that SWICA provides.»
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Fabienne Grass
«I really love the invoice app. It’s so easy to use. And so quick.»
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Florian Allenspach
«A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»
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Jacqueline Vera-Xiria Geiger
«The tips I received from the BENEVITA team made me aware of exactly what I had to change in my eating and exercise routines. It's true that I was taking a lot of exercise and eating appropriate foods, but the exercise I was doing turned out to be inefficient and I wasn’t eating enough protein. Now I’ve lost four kilos – my body is more toned and I’m pleased with how I look.»
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Jennifer Hoeffleur
«SWICA supports me in my efforts to live a healthy lifestyle. When I was trying out Bodypump with a friend, she told me that SWICA made generous contributions to her fitness club membership. So I also switched to SWICA, and am very happy I did. SWICA also provides support in the form of the BENEVITA bonus programme.»
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Die zufriedensten Kunden sind bei SWICA. Die hohe Zufriedenheit hat Tradition: Ob Comparis, K-Tipp oder AmPuls – in den unabhängigen Krankenkassenvergleichen belegt SWICA seit 10 Jahren Spitzenpositionen.

Les clients les plus satisfaits sont chez SWICA. Une satisfaction élevée qui ne se dément pas: depuis dix ans, SWICA occupe les meilleures places des comparatifs indépendants de caisses-maladie Comparis, Bon à Savoir et amPuls.

I clienti più soddisfatti sono assicurati presso SWICA. Che si tratti dei sondaggi di Comparis, K-Tipp o amPuls, il risultato non cambia: SWICA ottiene da 10 anni valutazioni eccellenti nei confronti indipendenti tra le casse malati.

The happiest customers are SWICA customers. High levels of satisfaction have become a tradition: Whether Comparis, K-Tipp or amPuls, SWICA has come in first in independent health insurance surveys for 10 years.