Professional health advice for parents, young people and children
As a healthcare organisation, SWICA is committed to supporting families at every stage of life, reflecting their own particular needs. SWICA customers have access to a personal family coach who can provide families with advice and support on health and wellbeing, childcare and alternative or traditional therapies. With the new range of consultations for chronic conditions and psychological counselling sessions from santé24, SWICA offers holistic, long-term support for families.
SWICA is there for you and your family at every stage in life. Advice from the family coach and santé24 consultations are free of charge for SWICA customers. These services are currently only available in German.
Find out more about the services for families and get the right advice and support for you. At an initial meeting, you will jointly determine the path and the type of advice required. The various specialist units work closely together, ensuring you reap the full benefits of holistic support.
Personal family coach Paediatric advice Psychological counselling
Personal family coach
As a healthcare organisation, we see it as our responsibility to support families at every stage of life and take full account of their needs. Our comprehensive range of services includes:
- Advice and support health, wellbeing, alternative or traditional therapies, and childcare
- Information on possible co-payments and advice on health insurance for the whole family
- Support with and coordination of social security matters such as disability or accident insurance benefits
The family coaches follow an interdisciplinary approach and work with various specialist units and organisations, including santé24 in particular. Together, SWICA and santé24 are committed to supporting families and helping them develop and maintain a healthy lifestyle.
A personal family coach in your area will be eager to offer dedicated support for your individual needs.
Contact a family coach now (this service is currently only available in German):
Phone +41 52 224 58 99
Contact form
Paediatric advice on chronic conditions
Do you need specialist support and medical advice with questions about chronic conditions, planned major procedures, congenital conditions, unclear diagnoses or disabilities in children up to 18 years of age? santé24’s experienced team of paediatricians are on hand for you in telephone counselling sessions.
Request a medical consultation using the contact form below and you will receive a suggested appointment time.
This service is currently only available in German.
Send appointment request now
Please note that this service is not to be used for emergencies. santé24 does not carry out examinations or provide therapies itself. In an emergency, please dial 144. Are you actually in need of expert advice on the right way to deal with an acute health issue? The doctors and medical specialists at santé24 are there for you 24 hours a day, 365 days a year on +41 44 404 86 86.
Psychological counselling for families
Are you going through a tough time and looking for a first point of contact that you can trust? santé24 provides telephone counselling, offering you advice and support on questions about your child or your family situation. Psychological counselling from santé24 covers a range of topics, including:
- Educational, developmental or learning difficulties
- Relationship issues
- Behavioural problems
Request a psychological counselling session using the contact form below and you will receive a suggested appointment time.
This service is currently only available in German.
Please note that this service is not to be used for emergencies. If you need immediate emergency psychological counselling, we recommend the following first points of contact:
The Tara & Pips app – a playful source of support
Medical appointments and hospital stays can often be a scary and worrying time for children and parents alike. Tara & Pips is an interactive audio app designed to help children and families through the process, offering children’s stories and play ideas in seven languages. Studies show that targeted preparation pitched at the appropriate level can reduce fears by half, because knowledge creates trust and strengthens resilience.
The stories were developed in conjunction with the University Children’s Hospital Zurich, the University of Zurich Center for Dental Medicine and Kinderärzte Schweiz (association of Swiss paediatricians). They were written in collaboration with doctors and affected families.
Overview of the app
- Children’s stories on topics such as hospitals, dentists, paediatricians, media literacy, jealousy, bedwetting, adventures, leisure activities, etc.
- 20 medical stories and dream journeys (meditations for children)
- 35 fantasy stories
- For children aged 4 to 9
- Multilingual: Swiss German, German, English, French, Italian, Spanish and Albanian
- Audio versions for independent listening or simple picture videos
- Parents’ section with advice
Download for free now
Watch this short video and discover the world of Tara & Pips
Offer for SWICA customers
SWICA customers can enjoy six months’ free access to the full version. Ask about this in your consultation with your personal family coach or santé24 counselling session.
Personal consultation
Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on +41 58 800 99 33 or send us a message using the contact form below.Request a personal consultation
