santé24 – your Swiss telemedicine service

Health advice around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions relating to prevention, illness, accident and maternity – in four languages, around the clock, 365 days a year. Advice is available free of charge to all SWICA customers.

Medical advice from santé24 and in emergencies

santé24 – your Swiss telemedicine service worldwide and for medical emergencies abroad

Phone +41 44 404 86 86

Coronavirus: Questionnaire for an initial assessment

The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent matters, santé24 is providing a questionnaire to help you determine initially whether you may have the coronavirus and what steps you would need to take. It also includes questions on pre-existing conditions and contacts, for example with someone who has tested positive. According to the Federal Office of Public Health, a stay in an affected area is no longer relevant for the assessment, and the areas are therefore no longer defined.

If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please note that you may need to wait to have your call answered.

Coronavirus check for adults Coronavirus check for children under 12 years of age


Further up-to-date information on the coronavirus is available here:

Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact

Contact santé24 – your Swiss telemedicine service

SWICA customer *

* Compulsory field