Basic insurance with santé24 or partner practice as first point of contact
With BESTCARE basic insurance, your point of contact for all health-related matters is the santé24 telemedicine service or the SWICA partner practice. Integrated care means you benefit from a joined-up system where various points of contact coordinate with one another.
Benefits included in basic insurance
The various basic insurance models all offer the same benefits. The only difference between the models is the choice of first point of contact for medical questions. The benefits provided under basic insurance include:
- Conventional medical treatment and complementary medicine
- Hospital stays in the general ward
- Emergency transport and search and rescue operations
- Treatment abroad in emergencies
How the BESTCARE model works
Under the FAVORIT BESTCARE model, you contact the santé24 telemedicine service (available around the clock) on +41 44 404 86 85 or a SWICA partner practice first. Or you can use SymptomCheck in the BENECURA app, where you will receive a recommendation based on your answers to some questions.
- Rapid medical opinion via the santé24 telemedicine service, a SWICA partner practice or the SymptomCheck tool in the BENECURA app.
- If your health problem can’t be fully resolved in this way, santé24 or your doctor at the BESTCARE partner practice will refer you to a specialist.
- Customers insured under BESTCARE are provided with a TytoHome device free of charge, which can be used by santé24 during consultations.
- The Compassana app is used to manage the exchange of data between BESTCARE service providers to ensure integrated care.
- Your deductible is reduced by 50% (adults: 350 francs, children: 175 francs)
To SWICA's directory of doctors
Frequently asked questions about the pharmacy model
With the MULTICHOICE model you get an attractive discount on your premiums and the same benefits as under the STANDARD basic insurance. The only difference is the choice of contact point: under the BESTCARE model, you can call the santé24 telemedicine service on +41 44 404 86 85 or contact a SWICA partner practice. Alternatively you can use the SymptomCheck tool in the BENECURA app.
- In emergencies
- Appointments with ophthalmologists, gynaecologists and paediatricians
- Examinations and treatment by an ophthalmologist or gynaecologist or appointments with a paediatrician
- Before follow-up treatment after consultations already agreed with BESTCARE partner practices or sante24
- For treatment during a temporary stay abroad
The Compassana app is a simple, secure and convenient way to manage your healthcare. Once you have registered free of charge, you can view your personal treatment plan and primary medical contacts for health-related questions, depending on your basic insurance model. The app also offers a range of other functions such as uploading important medical documents, sending encrypted messages to healthcare professionals and booking appointments.
If possible, please always contact santé24 first on +41 44 404 86 85, around the clock. The doctors and medical staff at santé24 will be glad to advise you around the clock. In an emergency you can go directly to an emergency centre or hospital.
When you switch from the STANDARD basic insurance plan to the BESTCARE plan, SWICA gives you a discount of 13% on your premiums. The BESTCARE plan is only offered in the following cantons: Appenzell Ausserrhoden, St. Gallen, Thurgau and Zurich.
You can see the possible premium discount for you directly in our premium calculator:
Calculate your premium now
You can see the possible premium discount for you directly in our premium calculator:
Calculate your premium now
You can benefit from attractive premium discounts by choosing an alternative basic insurance model. By increasing the excess you can cut your premiums even further. SWICA also offers family discounts for children and young people.
Discover all the ways to optimise your premium
You can also benefit from lower co-payments if you have also taken out any supplementary insurance with SWICA. SWICA is the only health insurance company that applies co-payments from SWICA basic insurance to SWICA supplementary insurance. This means your maximum annual co-payment is significantly lower than it would be with other health insurers.
More about the combination advantage
Discover all the ways to optimise your premium
You can also benefit from lower co-payments if you have also taken out any supplementary insurance with SWICA. SWICA is the only health insurance company that applies co-payments from SWICA basic insurance to SWICA supplementary insurance. This means your maximum annual co-payment is significantly lower than it would be with other health insurers.
More about the combination advantage
Exclusive services and advantages free to all SWICA customers
- Free, 24-hour telemedicine service from santé24 doctors and medical staff
- SWICA customer service available 24/7 in Switzerland and abroad
- Expert advice on medication, exercise, nutrition, medicinal plants and vaccinations
- active4life programme with 100 benefits and discount offers at selected partners
Discover all of the SWICA advantages
We are happy to advise you
Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on 0800 80 90 80 or send us a message using the contact form below.Request a consultation
Outstanding customer satisfaction
SWICA was once again ranked first in customer satisfaction surveys carried out by Comparis, bonus.ch and AmPuls, and has ranked highly in comparisons for the past ten years. You too can place your trust in SWICA and benefit from the exclusive advantages it offers.
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