Medical help around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions concerning prevention, illness, accidents and maternity – 365 days a year. Counselling is free of charge for SWICA customers (also when insured with SWICA through the employer).
Getting good advice is often all it takes to find the right approach to a health problem. The doctors and medical specialists at santé24 will discuss your health issues with you and assess the urgency of further measures, such as going to a pharmacy, general practitioner, specialist, or the nearest emergency room – or even calling the emergency number 144. The doctors at santé24 have a telemedicine licence and can thus administer further medical services depending on the case. In addition, SWICA customers can use the BENECURA medical app to carry out a digital SymptomCheck and get recommendations about what to do next. Depending on the telemedicine options, the doctors at santé24 can prescribe medication and therapies (for example physiotherapy or nutritional advice) following an initial diagnosis. If the condition involves complex treatment, you can also get support from a SWICA care manager, in which case santé24 will be glad to refer you.
Psychological/psychiatric counselling service and online self-help training
Are you plagued by worries and fears or are you aware of other psychological symptoms? A challenging everyday situation or other uncertainties can cause stress. As part of the santé24 telemedicine service, SWICA offers its customers free psychiatric/psychological counselling from specialists. Contact us to arrange an appointment.
As part of the psychological/psychiatric counselling service, the medical specialists at santé24 can offer SWICA customers online self-help training for some symptoms. These sessions provide support in coping not only with psychological symptoms (e.g. stress, depressive symptoms and anxiety) but also with sleep disorders and pain for which there is no effective medical treatment. Participants can access the training courses anytime and anywhere. They then receive individual feedback on the content from santé24.
A second medical opinion gives you reassurance if you're uncertain about a first medical opinion or a decision on planned non-emergency medical treatment. SWICA helps you find the best solution. Neutral medical experts will review your files and the resulting diagnosis or prescribed treatment. The doctors making the assessment for your second opinion are there to support you in your decision. The fact that they don't perform any treatments themselves or consult the first doctor means they're neutral. If you wish, SWICA can support you until completion of your treatment.
SWICA customers can get a free, independent second opinion from santé24 any time.
Do you have questions about nutrition in connection with a certain illness or after surgery? Or would you like to learn more about food intolerances or about healthy and balanced nutrition in general? You can discuss these and many other topics with a Swiss-certified nutritionist over the phone.
Nutritional advice is free of charge but requires an appointment. Please contact santé24:
Are you thinking about exercising but don't want to hire a personal trainer straight away? SWICA offers its customers the chance to have an exercise consultation. The santé24 exercise specialist motivates them to engage in healthy exercise – even if they have physical limitations. She offers self-help solutions for dealing with tension and pain, helps to prevent falls, assists with exercise planning, and advises you on how to train after an injury. The offer also includes advice in connection with building strength, ball sports, and running.
Exercise advice is free of charge but requires an appointment. Please contact santé24:
I'm a sports scientist and exercise specialist at santé24. For several years now I've been helping people to achieve their exercise goals.
Kimberly Zwygart
Phone-in clinic with medical experts
santé24 offers a wide variety of phone-in clinics on the subjects of dermatology, gynaecology and headaches/neurology (urology in German only). SWICA customers can book an appointment for a comprehensive consultation with medical experts. Additional investigations, such as lab tests or imaging, may be necessary in order to provide a diagnosis. The doctors at santé24 can prescribe such tests and then discuss the results with the patient. If necessary, santé24 will forward the results to specialists for further investigations.
To arrange an appointment, please call +41 44 404 86 86 and press "1" when prompted. For the headache clinic, you can download the headache calendar in advance and log your headaches for a period of one to four weeks. Please send the calendar to kopfweh@sante24.ch before your appointment.
Good, regular sleep is essential for your physical and mental wellbeing. Anyone who is struggling for an extended period of time with falling asleep, staying asleep or waking up too early should seek advice from a specialist. santé24 offers SWICA customers support in the form of a personal coaching call or an online self-help course. Our questionnaire also helps you to determine your sleep quality and identify any sleep disturbances. Please use the registration form below to sign up for personal sleep coaching.
With TytoHome, the innovative telemedicine device, you can carry out medical exams by yourself, regardless of where you happen to be, and then share and discuss the results with santé24 healthcare experts and doctors. SWICA is the first health insurer in Europe to offer TytoHome to its customers.
santé24 prioritises quality in its telemedicine advice and treatment. Its doctors and health specialists are regularly checked and certified by the EQUAM foundation. You can find out more about the label at www.equam.ch (in German).
«I have been with Swica now for at least 15 years and I have never had any problems with them, on the contrary, they are always courteous, expeditious and provide excellent support. Moreover, they take "preventive care" seriously. Also, their Telmed / santé24 are a reliable and convenient way to get fast expert medical assessments - this is the way of the future. I can highly recommend this insurance company!»
«TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.»
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
«When my cold got worse I carried out and transmitted various exams with TytoHome. Shortly afterwards I got to have an initial phone call with a professional, and only an hour or so later had a phone consultation with a doctor – all without having to consult a medical practice. Great!»
«I received very competent and friendly advice from a qualified nurse, and a very short time later got a call back from the specialist. I felt I got very good advice.»
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
«The customer support is just great. Always very professional and on the same time very friendly. Any medical consultations I get over phone give me the impression that the people, nurses and doctors involved know well their topic and provide support with a nice human touch. Moreover any time I have some administrative question or request the reply or resolution is prompt, which is rare. SWICA, thanks again for the great customer support, keep on!»
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
«I really value the great assistance and support. After a skiing accident in Austria I didn't know what kind of accident insurance cover I had. A call to SWICA later on in the evening provided the information I needed and meant that I was extremely well looked after.»
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
«I had a heart attack when I was in the Philippines and had to be admitted to hospital as an emergency. Despite difficult communications channels and the different time zones, SWICA and Medicall gave me comprehensive professional support. A Swiss doctor gave me advice by phone and SWICA issued the cover note. SWICA was also there for me on the flight back home.»
«It was at Christmas. We were abroad and had forgotten to take our little daughter’s medication with us. Thanks to sante24 we were able to pick up the medication at the nearest pharmacy. You can always rely on SWICA and sante24!»
«I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚»
«I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.»
«I had an unpleasant experience abroad when my insulin pump suddenly packed in. The foreign bureaucracy meant that it was far from easy to get hold of two different kinds of insulin and pens. So I eventually ended up in the emergency ward of a large hospital, where I quickly realised just how spoiled we Swiss are. The silver lining appeared after I came back home and sent the bills to SWICA. There were simply no questions or quibbles. The costs were reimbursed to my account after just ten days!
I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.»
«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»
santé24 prioritises quality in its telemedicine advice and treatment. Its doctors and health specialists are regularly checked and certified by the EQUAM foundation. You can find out more about the label at www.equam.ch (in German).
