santé24 – your Swiss telemedicine service

Medical help around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions concerning prevention, illness, accidents and maternity – 365 days a year. Counselling is free of charge for SWICA customers (also when insured with SWICA through the employer).

Telemedicine 24/7, online and by phone

Getting good advice is often all it takes to find the right approach to a health problem. The doctors and health advisors at santé24 will discuss your health issues with you and assess the urgency of any further treatment. They will then recommend the right place externally for further treatment or advice. This can be, for example, a pharmacy, a general practitioner or specialist, the nearest emergency practice, the hospital emergency room, or even the emergency number 144. Depending on the telemedicine options, santé24 doctors can also prescribe medication or therapies (for example physiotherapy or nutritional advice) during an initial diagnosis. If the condition involves complex treatment, you can also get support from a SWICA care manager, in which case santé24 will be glad to refer you.

santé24 – your Swiss telemedicine service
Phone +41 44 404 86 86
Contact form


santé24 – Ihre Schweizer Telemedizin

Coronavirus: Questionnaire for an initial assessment

The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent matters, santé24 is providing a questionnaire to help you determine initially whether you may have the coronavirus and what steps you would need to take. It also includes questions on pre-existing conditions and contacts, for example with someone who has tested positive. According to the Federal Office of Public Health, a stay in an affected area is no longer relevant for the assessment, and the areas are therefore no longer defined.

If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please note that you may need to wait to have your call answered.


Coronavirus check for adults Coronavirus check for children under 12 years of age

 

Further up-to-date information on the coronavirus is available here:

Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact

Nutrition advice by phone

Do you have questions about nutrition in connection with a certain illness or after surgery? Or would you like to learn more about food intolerances or about healthy and balanced nutrition in general? You can discuss these and many other topics with a Swiss-certified nutritionist over the phone.
Nutritional advice is free of charge but requires an appointment. Please contact santé24:

santé24 – your Swiss telemedicine service
Phone +41 44 404 86 86
Contact form



Advice on exercise, fitness and fall prevention

Are you thinking about exercising but don't want to hire a personal trainer straight away? SWICA offers its customers the chance to have an exercise consultation. The santé24 exercise specialist motivates them to engage in healthy exercise – even if they have physical limitations. She offers self-help solutions for dealing with tension and pain, helps to prevent falls, assists with exercise planning, and advises you on how to train after an injury. The offer also includes advice in connection with building strength, ball sports, and running.

Exercise advice is free of charge but requires an appointment. Please contact santé24:

santé24 – your Swiss telemedicine service
Phone +41 44 404 86 86
Contact form

I'm a sports scientist and exercise specialist at santé24. For several years now I've been helping people to achieve their exercise goals. Kimberly Zwygart



TytoHome – the innovative telemedicine device

With TytoHome, the innovative telemedicine device, you can carry out medical exams by yourself, regardless of where you happen to be, and then share and discuss the results with santé24 healthcare experts and doctors. SWICA is the first health insurer in Europe to offer TytoHome to its customers.

More information

Headache surgery for chronic recurring pain or migraines

Headaches are a relatively common phenomenon. Usually they are temporary and harmless symptoms or a side effect – of a cold, for example. However, if headaches recur frequently it is a good idea to seek medical advice. Migraine and other chronic forms of headache can have a severe adverse impact on the lives of sufferers. However, with the correct diagnosis, appropriate medication and, where necessary, behavioural changes, most patients can be helped.

santé24 now offers SWICA customers targeted specialist advice and/or therapy for chronic recurring headaches or migraines at a headache surgery. Where necessary, santé24 also refers patients to specialists for additional examinations. The headache surgery in German and English is free of charge and takes place by appointment every Friday between 18:00 and 21:00.

To make an appointment, please contact santé24 on +41 44 404 86 86 and press "1". It's a good idea to keep a headache calendar so that the headache specialist knows when and how often your headaches occur and what you have already done about them. Please send it to kopfweh@sante24.ch by the Thursday before your appointment at the latest.

The headache surgery is not the correct venue for questions about acute headaches.

santé24 – your Swiss telemedicine service
Phone +41 44 404 86 86
Contact form

Current additional offers during the pandemic

santé24 is there for you with additional medical services relating to the pandemic. The following pages contain detailed information about the offers:


santé24 – your Swiss telemedicine service, around the clock, 365 days a year, free of charge for SWICA customers.

Phone: +41 44 404 86 86

Online contact form for santé24

What our customers have to say.

Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
Stefan Meier
«Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.»
Caroline Künzle
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
Rachel Sohm
«I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚»
Nick Schoberth
«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»