Dermatological skin examination services

Skin check: quick professional help with skin conditions

Whether you have a rash, a fungal infection or itchy or inflamed skin, you can have your condition assessed quickly and easily by a specialist. santé24 offers SWICA customers free dermatological advice and, whenever possible, a recommended course of treatment. SWICA also works with the OnlineDoctor platform, which SWICA customers can use to ask medical experts to assess their skin problems.

Overview

Dermatological advice from santé24

SWICA offers free consultations to patients with chronic skin conditions. To participate, please complete the following questionnaire. You can then use the Benecura app to take photos of the affected skin areas and send them securely encrypted to santé24. Your completed questionnaire and photos will only be viewed by santé24 shortly before your scheduled appointment.

If you have any questions or are experiencing acute symptoms, please call santé24 on +41 44 404 86 86 or consult a doctor.

Dermatology questionnaire

Certified quality with EQUAM

santé24 prioritises quality in its telemedicine advice and treatment. Its doctors and health specialists are regularly checked and certified by the EQUAM foundation. You can find out more about the label at www.equam.ch (in German).

Good to know
Are you concerned about a mole on your skin? If you have any doubt about whether a mole is benign or malignant, you must have it checked out in person by a dermatologist. Even if you are able to provide high-quality photos, a conclusive verdict cannot be given over the phone for legal reasons.

OnlineDoctor – online assistance with skin problems

The dermatologists on the OnlineDoctor platform assess skin problems quickly and professionally. You will receive a specialist assessment and a recommended treatment option within 48 hours, conveniently from your home. Basic insurance covers the costs of the OnlineDoctor skin check – minus the excess and deductible. The terms and conditions of the basic insurance plan taken out always apply.

Start skin check now

FAQ for the OnlineDoctor

  • Click on «Start skin check now» and select a participating dermatologist from the list.
  • Describe your symptoms and upload three pictures of your skin problem.
  • You will receive a professional assessment and recommendations on what to do (which you will be able to view in your patient account) within 48 hours – and in most cases after just a few hours.
  • Professional and trustworthy: The assessment is carried out by experienced dermatologists licensed in Switzerland.
  • Secure and compliant with data protection regulations: OnlineDoctor is a certified medical product, which means that your data will be dealt with in the strictest confidence.
  • Quick: You will receive a response within a few hours – within 48 hours at the latest.
  • Easy to access from anywhere: A recommendation for your skin problem is possible anytime and anywhere.
Start your online skin check via our website. You will receive an invoice and a claim receipt, which you can submit to SWICA in the usual way. Basic insurance covers the costs of the OnlineDoctor skin check – minus the excess and deductible. The terms and conditions of the basic insurance plan that you took out always apply.
A conclusive diagnosis can be reached on the basis of the photos and the responses to the questions in 85% of cases, and you will immediately receive a personalised recommendation for how to proceed. If the treating dermatologist advises you to visit a doctor, get in touch with your primary medical point of contact as per your basic insurance plan (for example your GP if you have the family doctor plan).
Yes, OnlineDoctor is a certified medical product. Your data will be processed in accordance with OnlineDoctor’s data protection provisions.

Personal consultation

Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on +41 58 800 99 33 or send us a message using the contact form below.

Request a personal consultation