Dermatological skin examination services

Skin check: quick professional help with skin conditions

Whether you have a rash, a fungal infection or itchy or inflamed skin, you can have your condition assessed quickly and easily by a specialist. santé24 offers SWICA customers free dermatological advice and, whenever possible, a recommended course of treatment. SWICA also works with the OnlineDoctor platform, which SWICA customers can use to ask medical experts to assess their skin problems.

Dermatological advice from santé24

SWICA offers free consultations to patients with chronic skin conditions. To participate, please complete the following questionnaire. You can then use the BENECURA app to take photos of the affected skin areas and send them securely encrypted to santé24. Your completed questionnaire and photos will only be viewed by santé24 shortly before your scheduled appointment.

If you have any questions or are experiencing acute symptoms, please call santé24 on +41 44 404 86 86 or consult a doctor.

Dermatology questionnaire

Certified quality with EQUAM

santé24 prioritises quality in its telemedicine advice and treatment. Its doctors and health specialists are regularly checked and certified by the EQUAM foundation. You can find out more about the label at (in German).

Good to know
Are you concerned about a mole on your skin? If you have any doubt about whether a mole is benign or malignant, you must have it checked out in person by a dermatologist. Even if you are able to provide high-quality photos, a conclusive verdict cannot be given over the phone for legal reasons.

OnlineDoctor – online assistance with skin problems

The dermatologists on the OnlineDoctor platform assess skin problems quickly and professionally. You will receive a specialist assessment and a recommended treatment option within 48 hours, conveniently from your home. SWICA customers pay a reduced price of 49 instead of 55 francs for this service. The costs cannot be invoiced through SWICA. To qualify for the reduced price, enter SWICA22 as the code when submitting your enquiry.

Start skin check now

FAQ for the OnlineDoctor

  • Click on «Start skin check now» and select an OnlineDoctor from the list.
  • Describe your symptoms and upload up to three pictures of your skin problem. To qualify for the reduced price, enter SWICA22 as the code when submitting your enquiry.
  • Within 48 hours – often after just a few hours – you will receive an initial assessment and a treatment recommendation.
  • Professional and trustworthy: The assessment is carried out by experienced dermatologists licensed in Switzerland.
  • Secure and compliant with data protection: Your data is treated in the strictest confidence and cannot be accessed by SWICA.
  • Quick: You will receive a response within a few hours – within 48 hours at the latest.
  • Easy to access from anywhere: A recommendation for your skin problem is possible anytime and anywhere.
If you launch your online skin check from our website, you will pay 49 instead of 55 francs. You will be responsible for settling this bill and can’t claim the amount from your insurance. To qualify for the reduced price, enter SWICA22 as the code when submitting your enquiry.
You will immediately receive a treatment recommendation. If the OnlineDoctor recommends that you consult a physician, you proceed as usual by contacting the person designated by your basic insurance model, for example your GP if you have the family doctor model.
Your data will be protected under the OnlineDoctor's privacy policy. SWICA has no access to communications between you and the OnlineDoctor.

Personal consultation

Would you like more information on SWICA or a personal consultation? Client Services would be happy to assist. Call us on 0800 80 90 80 or send us a message using the contact form below.

Request a personal consultation