Practical and clever. The insurance card from SWICA
Your insurance card gives you quick and direct access to many valuable SWICA services:
- Worldwide Customer Service 24/7
- santé24 – your Swiss telemedicine service
- Cashless access to prescribed medication from Swiss pharmacies
- Support in medical emergencies abroad
- Use of active4life preferential offers
SWICA’s comprehensive network of Health Centres ensures that you have access to first-class treatment from doctors and specialists. Furthermore, its experts and care managers will support you in the event of illness or accident and help you find the best possible solution for your convalescence.
Emergency medical data can be stored on the card. This can include: transplant data, allergies, medication, vaccinations, blood group, information about the insured person’s living will, organ donor card and details of personal and medical contacts. This emergency medical data can only be read and written by authorised service providers with their own electronic ID – and only at the request of the insured person. SWICA has no access to the emergency medical data.
- If a card is replaced, the data must be re-entered.
- The emergency data can be protected by means of the PIN/PUK, but this is not recommended.
PUK (Personal Unblocking Key)
The PUK is required whenever data needs to be protected using a PIN. Please store your PUK securely. The eight-digit PUK will be sent to you along with the card and is printed on the card holder below the card. Each family member has his/her own PUK. SWICA does not know the PUK.
Questions and answers.
Who do I ask if I have questions about my insurance card or cover?
If you have any questions about your cover or insurance card, please contact Customer Service 24/7 or your personal customer adviser. For any health-related issues, please contact santé24.
What data is saved on the microchip?
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.
I already have a SWICA Insurance Card and have just been sent a new one. Do I still need the old one?
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.
What do I need to do if the Insurance Card is lost?
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card.
Medical emergencies abroadYou can request help if you experience an emergency abroad. SWICA can, for example, issue cover notes for hospital treatment. If you find yourself in a medical emergency which requires your immediate return to Switzerland, our specialists will discuss the matter with local doctors and arrange for your safe repatriation.
The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.
International phone no.
+41 44 404 86 86