Digital case processing with KLE
Thanks to KLE (Customer-integrated Service Process from Claim to Provision), all benefit cases can be processed completely digitally. KLE largely eliminates manual processes because it allows organisations to process these cases directly in their payroll software. This significantly reduces operating costs and effort.
What is KLE?
KLE, or Customer-integrated Service Process from Claim to Provision, is a Swiss standard service process that enables the smooth exchange of data between insurers and insured organisations in the event of claims. This way, insured companies can process all cases directly in their own ERP system (in most cases their payroll software). This largely eliminates manual processes and significantly reduces the work involved on both sides.
KLE has the following benefits for businesses
- Process benefit cases from start to finish directly in payroll software
- Send data at the click of a button – no manual entry, which boosts efficiency
- Directly transmit documents such as certificates of incapacity for work
- Use a secure communication channel via KLE, which stays open until the case is closed and ensures traceability
- Immediately access case details such as the case file number, daily allowance rate and status
- Send daily allowance statements digitally straight after processing
Do you have questions about introducing the KLE standard service process? You can find answers to the most frequently asked questions under «FAQs on KLE». If you have further questions, SWICA employees will be glad to help.
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Frequently asked questions about KLE
To use KLE you need an ERP system certified by Swissdec (to list of all providers, in German). You register with Swissdec in the ERP system itself. If you have any questions on this, please contact your ERP provider. To log in, please order a current insurance profile from SWICA. Once you've successfully registered you can start submitting cases.
SWICA currently supports the submission of event reports in relation to accident insurance (UVG), supplementary insurance (UVG-Z) and daily allowance insurance (KTG).
No, use of the KLE interface is free of charge.
Yes. For this, please contact your broker.
Yes. You can report an event with minimal data and then get the case file number in a few clicks.
Please contact the manufacturer of your payroll software.
- Please refer to the downloadable fact sheet for more information.
- You will find more information on KLE on the Swissdec information platform.
