Digital claims processing with KLE

Thanks to KLE (Customer-integrated Service Process from Claim to Provision), all claims can be processed completely digitally. KLE largely eliminates manual processes because it allows organisations to process claims directly in their payroll software. This significantly reduces operating costs and effort.

What is KLE?

KLE is a Swiss standard service process that enables the smooth exchange of data between insurers and insured organisations in the event of claims. This way, insured organisations can process all loss events directly in their own ERP system (in most cases their payroll software). This largely eliminates manual processes and significantly reduces the work involved on both sides.

KLE has the following benefits for businesses

  • Allows the complete processing of claims directly in the payroll software
  • Eliminates manual data entry and boosts efficiency
  • Enables documents such as certificates of incapacity for work to be transmitted directly
  • Allows traceability thanks to digital processes
  • Enables the current status of a claim to be viewed at any time

Do you have questions about introducing the KLE standard service process? Below you'll find answers to the most frequently asked questions. If you have further questions, SWICA employees will be glad to help.

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Frequently asked questions about KLE

To use KLE you need an ERP system certified by Swissdec (to list of all providers, in German). You register with Swissdec in the ERP system itself. If you have any questions on this, please contact your ERP provider. To log in, please order a current insurance profile from SWICA. Once you've successfully registered you can start submitting cases.
SWICA currently supports the submission of incident reports for accident insurance (UVG) and supplementary accident insurance (UVG-Z). Daily allowance insurance (KTG) and insurance for other events such as maternity will follow soon.
No, use of the KLE interface is free of charge.
Yes. For this, please contact your broker.
Yes. You can report an event with minimal data and then get the case file number in a few clicks.
Please contact the manufacturer of your payroll software.
You will find more information on KLE on the Swissdec information platform.

* Compulsory field