SWICA's philosophy – we focus on the health of the individual.We see ourselves as a healthcare organisation, not just as an insurer. We provide comprehensive insurance cover and are committed to helping our customers stay healthy, get healthy and live with a disability.
As pioneers in illness prevention and health promotion we also offer the BENEVITA health platform. It makes a contribution towards raising health awareness. Customers who sign up for this integrated bonus programme collect bonus points by undertaking health-promoting activities. This in turn entitles them to a premium discount on some supplementary insurance plans.
In order to raise health awareness among the employees of our corporate clients, we advise and support companies in establishing or expanding professional occupational health management systems and in planning and implementing effective measures to promote health in the workplace. We also offer our corporate clients group contracts so that their employees can enjoy SWICA’s comprehensive offering and high service quality on favourable terms for their private health insurance.
santé24 is also involved in delivering preventive healthcare and customer support. Doctors and medical specialists provide advice around the clock – about appropriate medical checkups, for example. Checkups can be carried out at Medbase Medical Centres or SWICA partner practices.
The Medbase Medical Centers and SWICA partner practices are an important, high-quality element of SWICA’s all-round offering. They provide our customers with access to this network of doctors and therapists. These conveniently located centres and practices work closely together with general practitioners and specialists.
With the BENECURA app, our insured persons can use the SymptomCheck to digitally get a recommendation on how to treat possible symptoms. During a subsequent phone call with sante24, they can decide for themselves whether to release their information from SymptomCheck to sante24.
Corporate client employees who fall ill or suffer an accident also receive intensive support in that they can rely on the services of a care manager during their recovery and return to work.
We also create this space by focusing our actions on effectiveness and efficiency in order to keep administrative costs as low as possible – by managing our assets responsibly, making investments that make us even better, entering into helpful collaborations, digitizing processes that do not need human intervention, and continually enhancing the knowledge and professionalism of our employees. In this way, we contribute towards the overall success of the Swiss healthcare system and towards reducing its costs.
Strategic SWICA mission statement
«WE ARE COMMITTED TO YOUR HEALTH – BECAUSE HEALTH IS EVERYTHING»
Health is our most precious possession. SWICA is the healthcare organisation that puts people and their health at the centre. SWICA is involved in every area relating to health and is personally committed to its customers. That‘s what SWICA is there for. And that‘s what we at SWICA are committed to.
Milestones in the history of the SWICA Healthcare Organisation:
- OSKA, Eastern Switzerland health insurance fund; founded in 1870, based in St. Gallen
- ZOKU Swiss health and accident insurance fund, founded in 1922, based in Zurich
- SBKK, Swiss occupational health insurance fund, founded in 1943, based in Winterthur
- Panorama health insurance fund, founded in 1989, based in Winterthur
1994 Establishment of 15 health centres throughout Switzerland and promotion of primary care models
1996 SWICA launches comprehensive insurance offering for businesses (daily sickness benefits and accident insurance)
1998 Establishment of professional SWICA Care Management
2000 GLOBAL CARE, the insurance offering for Swiss citizens living abroad permanently or for a substantial period, is launched.
2005 SWICA reaches the milestone of 1 million insured persons.
2008 The sante24 health advice helpline is introduced.
2009 SWICA continues to develop its health centres and strengthens its basic care offering through agreements with medical and partner practices.
2012 SWICA’s health centres become independent companies under the name of santémed Health Centres Ltd.
2013 The cooperation between SWICA and PROVITA is strengthened: PROVITA is integrated into SWICA Group.
2015 A 70% stake in santémed is sold to Migros subsidiary Medbase to enable more rapid expansion of the health centres.
2016 SWICA is the first health insurer to introduce a pharmacy model: With the MEDPHARM basic insurance model, insured persons can first contact a TopPharm pharmacy or call santé24. Going to a doctor – if necessary – is then only part of a second step. The model aims to counter the trend of rising healthcare costs.
2019 The Swiss santé24 telemedicine service gets a licence. This means that santé24 doctors can now prescribe medication and issue sick notes in digital form, for example.