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Switzerland's happiest customers – SWICA once again receives the top rating in health insurance surveys

Whether it's K-Tipp, comparis or amPuls, SWICA receives top customer satisfaction ratings from its customers. SWICA would like to thank everyone for rating us so highly.

Insured members give top marks to SWICA

1st place: comparis survey for customer satisfaction 2019

SWICA has once again achieved the top ranking in the Comparis 2019 customer satisfaction survey. With a score of 5.4, it came in first among the 23 Swiss health insurers covered by the survey. SWICA's particular strengths were identified as the professionalism and commitment of its staff, the clarity of its billing processes, and the speed with which payments are made.

1st place: K-Tipp survey for customer satisfaction 2018

In 2018 SWICA also comes first in the representative K-Tipp customer satisfaction survey. In fact, SWICA is way out in front with 71.2% of its customers declaring themselves very satisfied. This is the result of ongoing investment in customer service and the dedication of SWICA's hard-working employees. 
(Source: K-Tipp 18 September 2018)

1st place: amPuls survey for customer satisfaction 2019

SWICA is proud to have again received top marks in the independent amPuls survey in 2019. In the customer satisfaction and image categories, SWICA achieved the best result of all the health insurers surveyed. This recognition further strengthens SWICA's commitment to providing outstanding customer service.


Still not a SWICA customer? You too can be a really happy customer by switching today to the best health insurer.

Experience outstanding service and quality. Ask for personal advice that focuses on your needs. Put SWICA to the test – it's worth it. We look forward to hearing from you.

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What our customers have to say. 

«In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»

SWICA Bewertung 5

– Karin Arigoni –

«I’ve been insured with SWICA for decades and I’m delighted. Praeventa is brilliant because I buy orthopaedic shoes for my damaged feet and have been able to do preventive physiotherapy. SWICA is so good that I’ve been rejecting the overtures of other insurers for years.»

SWICA Bewertung 5

– Orlando De-Stefani –

«I've been more than satisfied for many years. Last year the BENEVITA health platform helped me a lot. I took myself in hand and lost 20 kilos, and I’ve been able to keep the weight off ever since. Now all I have to do is stay as healthy as I am now and live till I’m at least a hundred.»

SWICA Bewertung 5

– Patricia Atz-Breslaw –

«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»

SWICA Bewertung 5

– Kristina Crnogaj –

«After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me.»

SWICA Bewertung 5

– Peter Markstaller –

«I really love the invoice app. It’s so easy to use. And so quick.»

SWICA Bewertung 4

– Fabienne Grass –

We are interested in hearing about your SWICA experience

Whether it’s about our offers, customer service, santé24 advice or another SWICA experience – tell us all about it. We look forward to hearing from you.


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