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Switzerland's happiest customers – SWICA once again receives the top rating in health insurance surveys

Whether it's K-Tipp, comparis or amPuls, SWICA receives top customer satisfaction ratings from its customers. SWICA would like to thank everyone for rating us so highly.

Insured members give top marks to SWICA

1st place: comparis survey for customer satisfaction 2017

SWICA once again won a top ranking in the 2017 customer satisfaction survey conducted by comparis. With a score of 5.4, it achieved the highest rating among the 22 Swiss health insurers covered by the survey. The survey found SWICA's special strengths to be the professionalism and helpfulness of its employees, as well as the clear layout of the statements and speed with which payments are handled.

1st place: K-Tipp survey for customer satisfaction 2017

In 2017 SWICA also comes first in the representative K-Tipp customer satisfaction survey. In fact, SWICA is way out in front with 76.7% of its customers declaring themselves very satisfied. This is the result of ongoing investment in customer service and the dedication of SWICA's hard-working employees. 
(Source: K-Tipp 19 September 2017)

1st place: amPuls survey for customer satisfaction 2017

SWICA is proud to have again received top marks in the independent amPuls survey in 2017. In the customer satisfaction and image categories, SWICA achieved the best result of all the health insurers surveyed. This recognition further strengthens SWICA's commitment to providing outstanding customer service.


Still not a SWICA customer? You too can be a really happy customer by switching today to the best health insurer.

Experience outstanding service and quality. Ask for personal advice that focuses on your needs. Put SWICA to the test – it's worth it. We look forward to hearing from you.

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What our customers have to say. 

«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»

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– Bettina Spanudakis –

«SWICA’s staff are always friendly and available. Really great, friendly customer help line and service :)»

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– Jenny Hitz –

«Thanks to SWICA and My Coach I’ve been able to change my eating habits and get closer to my ideal weight. Nowadays I feel much better and my quality of life has improved.»

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– Barbara Uebersax –

«SWICA gave me all-round support when I had an accident abroad. It was a great relief»

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– Max Gugger –

«I really love the invoice app. It’s so easy to use. And so quick.»

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– Fabienne Grass –

«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»

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– Nick Schoberth –

We are interested in hearing about your SWICA experience

Whether it’s about our offers, customer service, sante24 advice or another SWICA experience – tell us all about it. We look forward to hearing from you.


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