Welcome to Switzerland
Are you new to Switzerland? We are happy to help you find your feet. The Swiss health insurance system can raise a lot of different questions at the outset. With our instant support service, you can start a personal, live video consultation with our Customer Services department and get instant answers to any questions you may have – without having to make an appointment or wait for someone to call you back.
Instant support in three steps
- Enter your postcode, date of birth and gender in our premium calculator.
- In the premium calculator, you will find the “Instant support” button at the bottom right.
- Click on the button and fill in the fields. You will be connected to our Customer Services department, and can clarify your questions immediately. There is no need to make an appointment or wait.
The Swiss health insurance system – an overview
Switzerland’s health insurance system has three main elements: mandatory basic insurance, voluntary hospitalisation insurance and other forms of voluntary supplementary insurance.
Basic insurance is mandatory for all Swiss residentgs, and protects against financial risks in the event of sockness, accident or maternity. Supplementary insurance offers more extensive benefits as required, such as complementary medicine or contributions to health-promoting services. Hospitalisation insurance allows more freedom when it comes to choosing a doctor and hospital, as well as additional benefits during hospital stays.
