Switzerland's happiest customers – SWICA once again receives the top rating in health insurance surveys

Whether with Comparis, bonus.ch, AmPuls and moneyland.ch – in comparisons of health insurers, SWICA outperformed all the Swiss health insurers to secure 1st place overall for customer satisfaction. SWICA would like to thank everyone for rating us so highly.

1st place: rated best in sector by Comparis

SWICA has come top in a comparison of health insurers carried out by Comparis in 2025, with a score of 5.1. We are ranked as one of the leading providers for quality and service, information and transparency, and touchpoints and contact, as well as for overall customer satisfaction. This accolade is a source of pride and motivation to us.

_{(Source: comparis.ch July 2025)}

First place in the moneyland.ch customer satisfaction survey

SWICA has once again topped the rankings in the 2025 customer satisfaction survey of Swiss health insurers conducted by moneyland.ch, with a rating of «very good». Customers put SWICA in first place for reimbursement processing speed and customer information.

_{(Source: moneyland.ch May 2025)}

First place in the bonus.ch customer satisfaction survey

In the 2025 customer satisfaction survey conducted by the bonus.ch comparison site, SWICA once again came out top with an overall score of 5.3. SWICA stands out in all sub-categories, from contract processing to benefits and customer service, and consistently secures the top spot.

_{(Source: bonus.ch August 2025)}

First place from AmPuls for customer satisfaction, product range and company image

SWICA is delighted to have come top once again for customer service and reputation in the 2025 AmPuls survey. We are particularly proud to have been ranked first in the new «product range» category. This recognition will spur us on to continue serving our customers with unwavering commitment, passion and expertise.

_{(Source: AmPuls June 2025)}

1st place: rated best in sector by Comparis

_{(Source: comparis.ch July 2025)}

First place in the moneyland.ch customer satisfaction survey

_{(Source: moneyland.ch May 2025)}

First place in the bonus.ch customer satisfaction survey

_{(Source: bonus.ch August 2025)}

First place from AmPuls for customer satisfaction, product range and company image

_{(Source: AmPuls June 2025)}

You can contact our customer service desk on +41 58 800 99 43 or +41 52 244 28 28 – 24 hours a day, 7 days a week.

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What our customers have to say

Heidemarie Busch

«For me, SWICA is the best health insurer in the world»

Jürg Suhner

«santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!»

Dimitri Moschos

«We've all had calls from health insurers offering us lower premiums and asking us to switch to them. However, in the case of my family and me, the excellent service and care we get from the SWICA office in Olten have kept us there as loyal customers for years. Most of my dealings with SWICA have been with Renate Peter, who helps me with whatever I need and gives great advice. Policyholders often face complicated issues, but I could always count on SWICA's help and appreciate their friendly style – something not to be taken for granted these days. So, I’m happy to share my experience with SWICA with others. Keep it up! By the way, having had the same contact person for years tells me that the Olten branch must be a good place to work.»

Cigdem Kalin

«Mr. Salomon in Aadorf is a very helpful and dedicated person, he can help us in terms of insurance policies and private support for health related issues. When we need, we know that Herr Salomon is always there. Thank you so much.»

Simone Isler

«SWICA is the best health insurer in Switzerland by far. I tried CSS, Arcosana, Concordia and others, but then I switched back to SWICA. Thanks to SWICA, instead of having more than 12 days of migraines a month, with the injection I now only have one day and my quality of life is so much better! SWICA is very straightforward, fast and has fantastic customer service!»

Karin Both

«If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!»

Jean-Claude Manghardt

«Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.»

Hans Maurer

«Every Swica experience has been completely satisfying for me. In the many years I've been with Swica, I've always been very satisfied! Capable, motivated, reliable, friendly and fast. What more could you ask? Quite simply the number one.»

Karin Arigoni

«In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»

Nadine Wild

«I'd like to express my sincere thanks. I'm very happy with Swica's services, their caring, friendly and expert handling of my case, and the way they support their customers. I'd particularly like to thank Mr Salomon, who worked on my case in a capable, friendly and warm manner. He kept me well informed and always followed up with me promptly to provide updates without my having to ask (something I had never experienced before). I can recommend Swica Aadorf with absolutely no reservations.»

Daniel Longhi

«I would especially like to thank Hugo Garcia for his speed and professionalism in dealing with my supplementary insurance request. He is very easy to talk to and really listened to my needs. I'm very happy to have been in contact with him. I wish him every success in his work.»

Orlando De-Stefani

«I’ve been insured with SWICA for decades and I’m delighted. Praeventa is brilliant because I buy orthopaedic shoes for my damaged feet and have been able to do preventive physiotherapy. SWICA is so good that I’ve been rejecting the overtures of other insurers for years.»

Oliver Etter

«The people at SWICA are always very friendly and helpful when I contact them and provide me quickly with the information I need. I know that there are other insurers with lower rates, but I've always appreciated SWICA's service. The fact that I've been with them for years clearly says a lot.»

Patricia Atz-Breslaw

«I've been more than satisfied for many years. Last year the Benevita health platform helped me a lot. I took myself in hand and lost 20 kilos, and I’ve been able to keep the weight off ever since. Now all I have to do is stay as healthy as I am now and live till I’m at least a hundred.»

Vincent Faysse

«Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
It’s a real time-saver!»

Susan Danuser

«santé24 always gives very good, knowledgeable and friendly advice over the phone. Thank you!»

Kristina Crnogaj

«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»

Peter Markstaller

«After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me»

Fabienne Grass

«I really love the invoice app. It’s so easy to use. And so quick.»

Florian Allenspach

«A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»