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Keeping our customers satisfied is a top priority for us. That's why we're delighted that in 2023, SWICA was once again ranked No. 1 in customer satisfaction surveys carried out by Comparis, bonus.ch and AmPuls. We would like to thank our customers for rating us so highly. These awards will motivate us to keep delivering the best customer service and the best quality.

What has been your personal experience of SWICA?


Please tell us about it or share your evaluation with others. Whether it’s about our services, products, customer advice or another SWICA experience – please send us your comments. Thank you for your evaluation.
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I hereby grant SWICA Healthcare Insurance Ltd the right to translate and post my evaluation of SWICA (image and text) with my name on its online channels (website, e-mails and newsletters). Address details, date of birth and email addresses will not be published. I can have my evaluation removed from SWICA's online channels at any time. Publication is not guaranteed. SWICA Healthcare Insurance Ltd reserves the right not to publish the submitted data and to contact me if it has any questions.

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Your comment could look like this:

Jürg Suhner
«santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!»
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Dimitri Moschos
«We've all had calls from health insurers offering us lower premiums and asking us to switch to them. However, in the case of my family and me, the excellent service and care we get from the SWICA office in Olten have kept us there as loyal customers for years. Most of my dealings with SWICA have been with Renate Peter, who helps me with whatever I need and gives great advice. Policyholders often face complicated issues, but I could always count on SWICA's help and appreciate their friendly style – something not to be taken for granted these days. So, I’m happy to share my experience with SWICA with others. Keep it up! By the way, having had the same contact person for years tells me that the Olten branch must be a good place to work.»
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Simone Isler
«SWICA is the best health insurer in Switzerland by far. I tried CSS, Arcosana, Concordia and others, but then I switched back to SWICA. Thanks to SWICA, instead of having more than 12 days of migraines a month, with the injection I now only have one day and my quality of life is so much better! SWICA is very straightforward, fast and has fantastic customer service!»
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Melanie Grass
«The CHF 500 prevention contribution towards my gym membership is sensational and unbeatable.»
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Cigdem Kalin
«Mr. Salomon in Aadorf is a very helpful and dedicated person, he can help us in terms of insurance policies and private support for health related issues. When we need, we know that Herr Salomon is always there. Thank you so much.»
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Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
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Karin Both
«If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!»
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Sandra & Silvio Huser
«We are always satisfied with the services, processes and professional advice we receive from SWICA.»
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Daniel Gfeller
«Insurance consultants have a reputation for acting in their own interest and talking their customers into buying certain products. With my SWICA advisor, however, I managed to have an open, transparent and friendly conversation that helped me feel confident – the basis for a long-term partnership.»
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