*No. 1 for customer satisfaction for years: K-Tipp: 2014–2015, 2017–2020, 2022; bonus.ch: 2018–2019, 2021–2023; Comparis: 2008, 2010, 2016–2021, 2023; AmPuls: 2011–2015, 2017–2023

SWICA has happiest customers

SWICA provides holistic support for your health and supports you not only with comprehensive insurance solutions but also with valuable health benefits and services. You can always rely on SWICA – as our customers will confirm. SWICA was once again ranked first for customer satisfaction among major Swiss health insurers in independent comparisons by K-Tipp, bonus.ch, Comparis and AmPuls in 2022.

SWICA – because health is everything.

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Calculate premiums quickly and easily online

Whether it involves basic or supplementary insurance, you can put together your individual package and calculate your personal discount of up to 15% (learn more) in the BENEVITA bonus programme on selected supplementary insurance plans.

Compelling reasons why SWICA customers are satisfied

The employees of our customer service are glad to assist you at over 50 locations in Switzerland, and our 24-hour helpline is there for you after office hours and at weekends.
Call toll-free at 0800 80 90 83

The doctors and medical specialists of the telemedicine service will answer your questions about prevention, illness, accident and maternity – around the clock, 365 days a year. That's because we are fully aware that sickness, pain or illness don't keep to opening hours. Advice is free of charge to SWICA customers. Phone: +41 44 404 86 86.

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SWICA offers you various options for saving on premiums:

Switching basic insurance model with an attractive premium discount
Increasing the annual excess on your basic insurance with a premium discount of up to 47% (find out more)
Lower co-payments when you take out basic and supplementary insurance plans with SWICA
Family discounts for children and young adults
Loyalty bonus: The time you have already been insured with us is rewarded with lower supplementary insurance premiums in old age
Group insurance discounts and exclusive sports contributions with many companies and associations

Thanks to its premium offering, SWICA ensures prompt and preferential access to outstanding treatment and works with an extensive network of specialists to provide the best outcomes for its customers. With santé24, SWICA customers also enjoy free telemedicine services.

SWICA believes that conventional medicine and complementary medicine can be combined to good effect. Anything that benefits your health is a good thing. That’s why SWICA supports complementary therapy methods and puts them on an equal footing.

Complementary treatment methods include acupuncture, aromatherapy, the Feldenkrais method, fango mud therapy, cupping, Rolfing, Bach flower remedies, ayurvedic medicine, biodynamics, spagyrics, Kneipp therapy, shiatsu massage, qigong and much more.

SWICA supports over 100 offers and courses for health promotion and preventive healthcare. In the areas of exercise, nutrition, relaxation and wellbeing (e.g. fitness, sports associations, dance classes, nutritional advice, mindfulness training, swimming pools and saunas) SWICA rewards your healthy and preventive lifestyle by making attractive contributions of up to 1'300 francs (learn more) per year.

As your health partner, SWICA is committed to ensuring that you receive quick, professional and, above all, personal support in difficult times. The services on offer include support from experienced care managers and reliable childcare or domestic help in the event of illness or accident.

Professional care management: In the event of illness or accident you can count on professional support from experienced SWICA care managers who will advise and support you in choosing the right treatment and help you out on the administrative front. SWICA has more than 85 care managers working for customers across Switzerland.

Home Nanny and Home Attendant services: SWICA can ensure that your child and household are cared for while you are in hospital or at a medical spa. SWICA customers receive professional support through the Home Nanny and Home Attendant services.

The SWICA rate based on age at enrolment rewards your loyalty by factoring in the length of time that you have been insured with SWICA. This means that you can keep your outgoings to a minimum, even in old age, and still enjoy the best possible insurance cover. Learn more

SWICA helps you to adopt a healthy lifestyle and reward you for doing so. Collect points with the BENEVITA app, learn about health topics, enjoy attractive offers, and benefit from discounts of up to 15% (learn more) on the COMPLETA TOP, COMPLETA FORTE and HOSPITA supplementary insurance plans.

Even more advantages for you: as a health partner, SWICA offers you further useful and free additional services. Learn more

We are happy to advise you

A comprehensive insurance consultation is worth your time: SWICA employees will be glad to answer your questions, even in the evenings until 21:30, Monday to Friday. Book your desired appointment online.

Freephone: 0800 80 90 83

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Over 100 customers share what makes them particularly satisfied with SWICA.

Daniel Henke

«For our family, only the best is good enough. Thanks to SWICA, we were able to enjoy the first hours and days together in a family room after our daughter was born. It’s wonderful and reassuring to know that, if anything happens, we as a young family are in good hands with SWICA.»

Eliane Mäder

«The decision to remain with SWICA is based on decades of positive experience. I’m absolutely delighted with Benevita. I regularly take part in step competitions and I’m delighted if I come in the top eight. This membership has brought a positive dynamism into my life.»

Florian Allenspach

«A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»

Ursina Gabathuler

«I’ve been insured with SWICA for as long as I can remember. Fortunately I’ve always enjoyed good health, and I intend to ensure that it stays that way. Thanks to the Completa Praeventa contribution towards my gym membership and my annual membership at the pool, I am more motivated to do something to stay in good physical health.»

Sabrina Nussbaumer

«Very friendly customer service.
They reimburse claims very promptly with a minimum of fuss.
I’ve been a customer of Swica for 39 years already and will remain so for many years to come.
Many thanks Swica!»

Franco Cadotsch

«I’ve been with SWICA for 25 or 30 years and they’ve always taken great care of me. It has never occurred to me to switch to a different insurer. Once SWICA, always SWICA.»

Hans-Peter Ingold

«I believe that the year I became a SWICA customer, namely 1964, says everything about my satisfaction with SWICA. If I wasn't satisfied, I'd have switched to another insurance company long ago. »

Felix Naef

«I’ve been insured with SWICA – or its predecessor OSCA – since birth. I am very happy with the customer service and always look forward to talking to my customer advisors in Heerbrugg. If I have questions, they are always there, always friendly, and always ready to listen to my concerns.»

Theresa Blüder

«I came to Switzerland from Germany in 2017 to join my boyfriend. I signed up with SWICA thanks to positive recommendations. I had the feeling right from the start that SWICA was the right insurer for me. I was offered exactly what I wanted and at a fair price!»

Urs Dübendorfer

«The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.»

Theres Steinlin

«I was ill last year. SWICA helped me by offering an excellent range of services (phone-based advice, work reintegration options etc.) and providing them in a straightforward way (cover note for necessary measures, co-payments for alternative methods, etc.).»

Remo Kistler

«The Benevita Health Programme is really great because it motivates me to get more exercise in my daily life. And you can use the various challenges to compete with your friends.»

Monika Bini

«I’m a happy customer because SWICA makes generous contributions towards my gym and tennis club memberships. Also, when I submit doctors’ bills they are processed rapidly, and the money I’m owed is transferred to me quickly.»

Jenny Hitz

«SWICA’s staff are always friendly and available. Really great, friendly customer help line and service :)»

All customer feedback