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Discover santé24

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Ask for advice

Discover santé24
Calculate your premiums
Ask for advice

We're there for you 24/7

Whether at home or away, at the weekend or in the middle of the night: Sometimes you need urgent medical advice, a reliable assessment, or even medical treatment. This is exactly what you get from the santé24 online practice, where qualified doctors and medical professionals are there for you around the clock.

santé24 – Swiss online practice for round-the-clock medical advice and treatment

Do you have medical questions about your physical or mental health? The santé24 online practice will help you at any time. santé24 is open to everyone, and if you are insured with SWICA, medical advice from their qualified specialists is free of charge. Medical services are also free of charge for you if you are insured with SWICA under a Favorit or BestMed plan. Here's how santé24 supports you:
  • Medical advice and treatment around the clock
  • Urgent help with acute health problems
  • Mental health support
  • Second medical opinion from a professional
  • Personal support with chronic illnesses
  • Numerous specialist consultation hours: dermatology, gynaecology and more
  • Advice on medicines and vaccinations
  • Lifestyle change programme for better health and wellbeing
  • Counselling services for businesses: support for employees experiencing pressure and stress
If you have any medical questions, you can always call us – 24/7, at any time of the day or night. Phone: +41 44 404 86 86

Advice without leaving home

Do you prefer to be at home when you’re not feeling well? With the santé24 online practice this is no problem. Here's how it works:

  • Request an appointment – by phone or via the online form
  • Medical advice and treatment 24/7, wherever you are
  • Continued support during further treatment
Sick at 3 o'clock in the morning?

You’re not alone. Here’s how the highly qualified doctors and medical professionals at santé24 can help you:

  • Rapid and competent assessment of your health situation
  • Electronic prescriptions if you need medication
  • Personal health record, for joined-up treatment instead of isolated solutions. Important: SWICA does not have access to your health data

Do you feel stressed and overwhelmed?

santé24 provides support for stress, anxiety, depression and other psychological conditions:

  • Psychological and psychiatric counselling service
  • Online self-help courses for managing psychological conditions
  • Help with sleep problems

Other services for mental health.


Advice without leaving home

Do you prefer to be at home when you’re not feeling well? With the santé24 online practice this is no problem. Here's how it works:

  • Request an appointment – by phone or via the online form
  • Medical advice and treatment 24/7, wherever you are
  • Continued support during further treatment
Sick at 3 o'clock in the morning?

You’re not alone. Here’s how the highly qualified doctors and medical professionals at santé24 can help you:

  • Rapid and competent assessment of your health situation
  • Electronic prescriptions if you need medication
  • Personal health record, for joined-up treatment instead of isolated solutions. Important: SWICA does not have access to your health data

Do you feel stressed and overwhelmed?

santé24 provides support for stress, anxiety, depression and other psychological conditions:

  • Psychological and psychiatric counselling service
  • Online self-help courses for managing psychological conditions
  • Help with sleep problems

Other services for mental health.


Would you like to take advantage of this and other exclusive offers?

Don't miss out: calculate your premium online now and sign up or request a personal insurance consultation. 

What SWICA offers you

100+

health promotion
offers

365 days

of first-class customer service
around the clock

Personal

support in the event of accident or illness

100+

health promotion
offers

365 days

of first-class customer service
around the clock

Personal

support in the event of accident or illness


Discover all the benefits of SWICA

 

Do you have any questions, or would you like a personal consultation?

Our SWICA advisors are there for you. Together, we can find the optimum insurance cover for you:

Switching to SWICA couldn't be easier. Our advisors will take care of all the formalities – including cancelling your current insurance.

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What our customers have to say

Stefan Meier
«Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.»
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Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
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Ruedi Koch
«I'm really happy with SWICA. Attentive, friendly, helpful and they always ask how you are when you've been in hospital. Extremely professional. And the same goes for santé24. For me it has to be SWICA, because they treat customers with decency and respect.»
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Michael Griebsch
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
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Susan Danuser
«santé24 always gives very good, knowledgeable and friendly advice over the phone. Thank you!»
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Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
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Caroline Künzle
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
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Charilaos Tsarouchas
«The customer support is just great. Always very professional and on the same time very friendly. Any medical consultations I get over phone give me the impression that the people, nurses and doctors involved know well their topic and provide support with a nice human touch. Moreover any time I have some administrative question or request the reply or resolution is prompt, which is rare. SWICA, thanks again for the great customer support, keep on!»
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Raffaele Genna
«I really value the great assistance and support. After a skiing accident in Austria I didn't know what kind of accident insurance cover I had. A call to SWICA later on in the evening provided the information I needed and meant that I was extremely well looked after.»
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Edith Bino
«I had an unpleasant experience abroad when my insulin pump suddenly packed in. The foreign bureaucracy meant that it was far from easy to get hold of two different kinds of insulin and pens. So I eventually ended up in the emergency ward of a large hospital, where I quickly realised just how spoiled we Swiss are. The silver lining appeared after I came back home and sent the bills to SWICA. There were simply no questions or quibbles. The costs were reimbursed to my account after just ten days!

I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.»
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Ralph Isler
«I had a heart attack when I was in the Philippines and had to be admitted to hospital as an emergency. Despite difficult communications channels and the different time zones, SWICA and Medicall gave me comprehensive professional support. A Swiss doctor gave me advice by phone and SWICA issued the cover note. SWICA was also there for me on the flight back home.»
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Rachel Sohm
«I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚»
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Peter Markstaller
«When my cold got worse I carried out and transmitted various exams with TytoHome. Shortly afterwards I got to have an initial phone call with a professional, and only an hour or so later had a phone consultation with a doctor – all without having to consult a medical practice. Great!»
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Ali Tuygu
«It was at Christmas. We were abroad and had forgotten to take our little daughter’s medication with us. Thanks to sante24 we were able to pick up the medication at the nearest pharmacy. You can always rely on SWICA and sante24!»
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Ivo Lacic
«I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.»
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Manuel Dawson
«I have been with Swica now for at least 15 years and I have never had any problems with them, on the contrary, they are always courteous, expeditious and provide excellent support. Moreover, they take "preventive care" seriously. Also, their Telmed / santé24 are a reliable and convenient way to get fast expert medical assessments - this is the way of the future. I can highly recommend this insurance company!»
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Björn Busch
«I received very competent and friendly advice from a qualified nurse, and a very short time later got a call back from the specialist. I felt I got very good advice.»
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Marcel Wild
«TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.»
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