Customer service 24/7 health insurance

First class and international. BestMed from SWICA

The BestMed insurance card is the insurance card for SWICA clients requiring the highest standards of healthcare.

The exclusive SWICA insurance card for private patients

Thanks to your Insurance Card you can benefit from valuable services:

  • SWICA BestMed – preferential access to outstanding medicine
  • Worldwide customer service 24/7
  • santé24 – your Swiss telemedicine service
  • Support in medical emergencies abroad
  • Cashless prescriptions in Swiss pharmacies
  • Use of active4life preferential offers

For immediate advice, simply give us a call on +41 44 404 86 90. Experienced doctors and medical staff will offer you expert advice on all questions relating to prevention, illness, accident and maternity – free of charge, around the clock, 365 days a year.

SWICA BestMed will make appointments for you with doctors, specialists and hospitals. Thanks to SWICA BestMed, you have rapid access to over 35 leading specialised clinics and more than 100 competence centres.
With your SWICA Insurance Card, you can fill prescriptions at Swiss pharmacies without having to pay at the counter. The payment will be settled directly between the pharmacy and SWICA, and if a co-payment is due, SWICA will bill you for it later.

Questions and answers

Who do I ask if I have questions about my Insurance Card or insurance?
If you have any questions about your insurance cover or your Insurance Card, please contact the 24-hour customer service or your personal customer service. The santé24 helpline provides advice on health-related issues.

What data is saved on the microchip?
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.

I already have a SWICA Insurance Card and have just been sent a new one. Do I still need the old one?
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.

What do I need to do if the Insurance Card is lost?
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card online.

The whole family is insured with SWICA but not everyone has the same card. How come?
Insured persons with global private hospitalisation insurance have access to outstanding medical treatment around the world. This added value is reflected in the specially designed Insurance Cards if the insured person has also taken out basic health insurance with SWICA.

BestMed partners

SWICA maintains a BestMed partnership with leading hospitals in Switzerland. For more information about the current BestMed partners, call the SWICA BestMed number 0800 40 20 10 or visit us at


Medical emergencies abroad

SWICA is there for you if you face an emergency abroad. It issues cover notes for hospital treatment around the clock and makes quick and safe arrangements to get you back to Switzerland. You will be treated by the best doctors and benefit from full financial protection.

The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.

International phone no.
+41 44 404 86 90