<p>Wherever you are, the convenient, easy-to-access online practice is available to you at any time for acute complaints, chronic illnesses, second opinions, vaccination and medication advice or mental health concerns.</p>

Get telemedicine advice and treatment from the experts at santé24, SWICA’s online practice, around the world and around the clock.

santé24 – your Swiss online practice

Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.

santé24 always gives very good, knowledgeable and friendly advice over the phone. Thank you!

I'm really happy with SWICA. Attentive, friendly, helpful and they always ask how you are when you've been in hospital. Extremely professional. And the same goes for santé24. For me it has to be SWICA, because they treat customers with decency and respect.

I had a heart attack when I was in the Philippines and had to be admitted to hospital as an emergency. Despite difficult communications channels and the different time zones, SWICA and Medicall gave me comprehensive professional support. A Swiss doctor gave me advice by phone and SWICA issued the cover note. SWICA was also there for me on the flight back home.

I really value the great assistance and support. After a skiing accident in Austria I didn't know what kind of accident insurance cover I had. A call to SWICA later on in the evening provided the information I needed and meant that I was extremely well looked after.

Many thanks for the friendly and extremely helpful advice from santé24! I will use this service more often in future, and recommend it to others. Thank you!

When my cold got worse I carried out and transmitted various exams with TytoHome. Shortly afterwards I got to have an initial phone call with a professional, and only an hour or so later had a phone consultation with a doctor – all without having to consult a medical practice. Great!

TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.

Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.

I have been with Swica now for at least 15 years and I have never had any problems with them, on the contrary, they are always courteous, expeditious and provide excellent support. Moreover, they take "preventive care" seriously. Also, their Telmed / santé24 are a reliable and convenient way to get fast expert medical assessments - this is the way of the future. I can highly recommend this insurance company!

We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.

santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!

I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.

I had an unpleasant experience abroad when my insulin pump suddenly packed in. The foreign bureaucracy meant that it was far from easy to get hold of two different kinds of insulin and pens. So I eventually ended up in the emergency ward of a large hospital, where I quickly realised just how spoiled we Swiss are. The silver lining appeared after I came back home and sent the bills to SWICA. There were simply no questions or quibbles. The costs were reimbursed to my account after just ten days!

I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.

The customer support is just great. Always very professional and on the same time very friendly. Any medical consultations I get over phone give me the impression that the people, nurses and doctors involved know well their topic and provide support with a nice human touch. Moreover any time I have some administrative question or request the reply or resolution is prompt, which is rare. SWICA, thanks again for the great customer support, keep on!

I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!

As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.

I received very competent and friendly advice from a qualified nurse, and a very short time later got a call back from the specialist. I felt I got very good advice.

It was at Christmas. We were abroad and had forgotten to take our little daughter’s medication with us. Thanks to sante24 we were able to pick up the medication at the nearest pharmacy. You can always rely on SWICA and sante24!

What our customers say

If you have an acute health problem, rapid support is critical. The doctors and medical professionals at santé24 are there for you around the clock. 

Acute health problems

Preventive health advice from santé24 provides you with expert support in matters relating to prevention, nutrition, exercise and vaccinations. This uncomplicated, personalised support helps you to identify risks at an early stage and take targeted action to improve your health.

Take preventive action – stay healthy

If you are living with a chronic condition, we are here to deliver support and advice. We can help you manage your long-term health problems better and improve your quality of life.

Support for chronic illness

Get professional mental health advice and support. We can help you cope with stress, anxiety, depression and other challenges.

Mental health support

Promote wellbeing in the workplace: Job Balance provides your employees and their managers with professional support on dealing with stress, strain and personal concerns.

Advisory services for businesses: Support your employees through stress and strain

Making it easier to look after your health: the SWICA Benecura app offers a range of services such as the SymptomCheck and the PreventionCheck.

Apps and digital health services

SWICA – No. 1 for customer satisfaction in multiple rankings

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24h customer service

santé24 online practice

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Because health is everything. We're here for you.

santé24 offers you online consultations with a doctor in Switzerland – available 24 hours a day. You will receive medical attention quickly, avoiding long waiting times and the need to travel to an appointment.

santé24: Online medical consultations around the clock