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santé24 – your Swiss telemedicine service

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A second opinion – your support when making important medical decisions.

SWICA supports you in decisions for or against undergoing medical treatment. On request a neutral expert will review a diagnosis or prescribed therapy and offer you a second opinion so that you can get treatment that is tailored precisely to your needs. 

Second medical opinion – support when making decisions ensures best treatment.

The benefits of a second medical opinion

  • Certainty in case you are unsure about a first medical opinion
  • Support when making decisions about planned non-emergency medical treatment
  • A means for obtaining transparent, complete and objective information
  • A free service for all persons insured with SWICA

How you can benefit from a second medical opinion

  • You must be insured with SWICA. Whether you are insured through your company or with SWICA directly is of no consequence.
  • The decision concerns outpatient treatment or inpatient treatment that is mandatorily covered under the Federal Health Insurance Act. It is not possible to get a second opinion for cosmetic surgery.

How to get a second medical opinion

  • Call santé24 on +41 44 404 86 86.
  • santé24 will inform you about the process and use your diagnosis and the questions you raised to determine which documents you need for the second medical opinion.
  • SWICA will contact the medical experts, who will then review your documents and issue the second opinion.
  • The doctor who provides the second opinion does not perform such treatments himself. This guarantees that the second opinion is independent and objective.
  • On request SWICA will lend its support until the treatment has been completed.


Your contact for a second medical opinion: santé24 – your Swiss telemedicine service 

Phone: +41 44 404 86 86

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