Whether with Comparis, bonus.ch, AmPuls and moneyland.ch – in comparisons of health insurers, SWICA outperformed all the Swiss health insurers to secure 1st place overall for customer satisfaction. SWICA would like to thank everyone for rating us so highly.

No. 1 for customer satisfaction

SWICA is more than just a provider of health and accident insurance. As a healthcare organisation, our customers’ wellbeing is front and centre of all that we do. Our mission is to help them stay healthy, get healthy or live well even with a health restriction.

Our company

SWICA is constantly exchanging information and experiences with its clients. The client magazine aktuell for private insured persons, Business Blog for companies, and the annual report contain detailed information about SWICA.



Publications

SWICA is committed to a forward-looking system of healthcare that puts customers first, supports social engagement through donation-funded projects, sustainability activities and sponsorship, and actively helps to shape the healthcare of tomorrow.

Engagement

There are lots of new opportunities waiting for you at SWICA. Whether you’re just getting started, pursuing a specialist career or in management, together, we create solutions that work for people. Discover exciting jobs, good opportunities for development, and SWICA’s special spirit.

Job finder

SWICA recognises the importance of providing individual support to its customers and collaborating closely with its service providers, group customers, intermediaries and brokers. In other words, we do our utmost to optimise our relations with our partners.

For partners

Find the SWICA office in your area. Our employees are here to provide expert, personal advice – for individuals and companies throughout Switzerland.

SWICA offices near you

We see ourselves as a healthcare organisation, not just an insurer. We provide comprehensive insurance cover and are committed to helping our customers be healthy, stay healthy, get healthy and live well with a disability.

SWICA is committed to your health

Would you like more information about SWICA or some personalised advice? Our Customer Services team will be happy to help you. Give us a call or send us a message using the contact form.

24/7 Customer Service – We're Here to Help

Professional, straightforward, fast advice provided by the agency in Aadorf.

I find the service, which is provided without a hitch, really great.
They answer my questions and call me back on the same day.
Thank you very much, SWICA. I am a loyal customer.

I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.

My wife and I have been insured with SWICA for many years and are very happy with its service and the efficient way it handles our invoices. We also think that its premiums easily match those of other health insurers.

The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.

We are satisfied with SWICA’s services in every respect and have found their Client Services always to be friendly and helpful. The coach who's there when someone has an operation, for example, ensures that things stay calm, and we can get help quickly and easily if needed.

Very knowledgeable and friendly advice given over the phone by Mr Salomon, the advisor.

SWICA is the best health insurer in Switzerland by far. I tried CSS, Arcosana, Concordia and others, but then I switched back to SWICA. Thanks to SWICA, instead of having more than 12 days of migraines a month, with the injection I now only have one day and my quality of life is so much better! SWICA is very straightforward, fast and has fantastic customer service!

I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚

Absolutely outstanding health insurance! The best insurer you could wish for, especially here at the Kloten agency, and most especially Janine Peter!

Many thanks for the friendly and extremely helpful advice from santé24! I will use this service more often in future, and recommend it to others. Thank you!

I've been with SWICA now for two years. My experience with this health insurer can hardly be put into words. Very friendly and professional advice from my consultant plus straightforward invoice processing. Wonderful health insurer! I'll be happy to recommend it to other people.

I'd like to express my sincere thanks. I'm very happy with Swica's services, their caring, friendly and expert handling of my case, and the way they support their customers. I'd particularly like to thank Mr Salomon, who worked on my case in a capable, friendly and warm manner. He kept me well informed and always followed up with me promptly to provide updates without my having to ask (something I had never experienced before). I can recommend Swica Aadorf with absolutely no reservations.

Whether it’s processing doctors’ bills or getting help in choosing a doctor, we always have a helpful and professional point of contact. Actually, we hope that we will never need SWICA, but in the final analysis it’s good to know that we can rely on it.

I had an extremely pleasant telephone call with Ms Lakki (Regional Head Office St. Gallen) this evening. She answered my questions expertly, objectively and calmly, and explained the advantages and disadvantages of various insurance models. I am now fully informed! What I found really positive was that it wasn’t a sales pitch. I look forward to further enlightening conversations with and great services from your health insurance company should the need arise.

I called SWICA about some contract changes, and it made them just as I had hoped. And invoicing, too, works without a hitch. What's more, I get refunds from my Completa Top plan quickly, without me having to chase after them. My personal situation will change at the end of the year, which means I'll have to rethink what's in my contract. Thanks a lot for taking good care of me!

I was looking for the perfect product: good insurance cover at a reasonable price. When I met an advisor, he explained everything to me. He was highly motivated, friendly, professional, patient – really great! This made a big positive impact on me. Good advice is a company's calling card. Well done, SWICA!

Everyone I speak to is always friendly and helpful. Innovative ideas (partnering with TKB), quick responses to all queries, understanding and even checking a medical bill that seemed high to me – that’s SWICA!

If I could choose an "Employee of the Year 2021", I would nominate Serkan Koca. He thinks for himself, scrutinises the policies closely and has given me really good advice. He is knowledgeable and very friendly. Excellent customer service. Great!

In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.

santé24 is a really valuable healthcare organisation. It's so great to be able to count on your expert services if I fall ill, or if I need advice after being ill. Your health advice deserves particular praise. As a SWICA customer, I always feel well looked after with you. Thank you so much for taking the time to deal with my concerns. One satisfied customer!

Even though I'm retired now, I still look after people in need and come into conversation with them. You would hardly believe the stories I hear about health insurers. About incorrect information, or promises which then can't be kept. It is people seeking advice who often end up short-changed – people who don't have the confidence, or sometimes the ability, to stand up for themselves.
With SWICA I've always received really competent advice – whether it was just a brief phone message, or if a doctor was also consulted – no fuss, no quibbles. But what really touches me is that, whether I'm phoning or asking in person at an agency counter, with SWICA you are taken seriously as a INDIVIDUAL.

I wish that all INDIVIDUALS could enjoy the valuable services that SWICA provides.

...my first contact with SWICA was fantastic. Because I (56) wasn’t able to find out online whether my current GP was on SWICA’s doctors’ list, I called SWICA. The friendly lady I spoke to immediately offered to guide me through the internet pages until we found what I had been looking for... A really "human" service like this is wonderful! And that’s why I am switching to SWICA now after 35 years with EGK...

Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.

I believe that the year I became a SWICA customer, namely 1964, says everything about my satisfaction with SWICA. If I wasn't satisfied, I'd have switched to another insurance company long ago. 

I had a great consultation today with Michel Luu regarding the optimisation of my policy and my premium. It was professional, friendly and clear. Thank you!

I’ve been insured with SWICA – or its predecessor OSCA – since birth. I am very happy with the customer service and always look forward to talking to my customer advisors in Heerbrugg. If I have questions, they are always there, always friendly, and always ready to listen to my concerns.

I've been with SWICA since I was 16. It used to be called ZOKU. Today I'm 77 years old. I'm still a customer, which means I'm very satisfied with SWICA.👍 

We would very much like to thank Valentina Camera at the agency in Thun for her professional advice and helpful explanations.

I’ve been insured with SWICA since 1 February 1988. SWICA is the BEST health insurer for me!! With SWICA's help, I have had the good fortune to survive something bad. Everything is always very pleasant with the team in Zug too.

Ms Rieder was very professional and helpful and advised me well after my skiing accident to make sure I got the best care while I was in hospital after the surgery. She also helped me to cope with a tense and overwhelming situation after I was admitted to hospital. This gave me confidence as I faced the surgery. Thank you very much!
Also on the phone, Ms Rieder was always friendly, patient and willing to share information – a really customer-oriented person. I wish everyone in the service sector was as genuinely helpful as she is.

We've all had calls from health insurers offering us lower premiums and asking us to switch to them. However, in the case of my family and me, the excellent service and care we get from the SWICA office in Olten have kept us there as loyal customers for years. Most of my dealings with SWICA have been with Renate Peter, who helps me with whatever I need and gives great advice. Policyholders often face complicated issues, but I could always count on SWICA's help and appreciate their friendly style – something not to be taken for granted these days. So, I’m happy to share my experience with SWICA with others. Keep it up! By the way, having had the same contact person for years tells me that the Olten branch must be a good place to work.

I would especially like to thank Hugo Garcia for his speed and professionalism in dealing with my supplementary insurance request. He is very easy to talk to and really listened to my needs.  I'm very happy to have been in contact with him. I wish him every success in his work.

In SWICA, I’ve found the perfect advisor: competent, efficient and always available, whether it’s for providing advice on services, handling administrative matters or settling claims. My whole family is insured with SWICA. My wife and I are very keen to lead a healthy lifestyle, and take advantage of the tips that we get from the Benevita programme regarding our diet and physical activities.

Insurance consultants have a reputation for acting in their own interest and talking their customers into buying certain products. With my SWICA advisor, however, I managed to have an open, transparent and friendly conversation that helped me feel confident – the basis for a long-term partnership.

Mr. Salomon in Aadorf is a very helpful and dedicated person, he can help us in terms of insurance policies and private support for health related issues. When we need, we know that Herr Salomon is always there. Thank you so much.

I arrived in Switzerland at the start of 2016. The SWICA customer advisor took me through the entire system in great detail and with enormous patience and explained what I had to look out for as regards insurance and what was right for me. With SWICA I feel that I’m taken seriously, in safe hands and fully supported. Simply wonderful!

I have been a very satisfied SWICA customer for many years now. I'm lucky enough to be in a good state of health, but I know that I can always rely on SWICA.

Excellent support at every level, whether in person or via the Benecura app. Thank you!

We focus on the health of the individual. That's our priority.

You have people looking out for you. That's our priority.

You're not alone, even when times are tough. That's our priority.

SWICA is committed to your health

No. 1 for customer satisfaction

Our company

Publications

Engagement

Job finder

For partners

SWICA offices near you

24/7 Customer Service – We're Here to Help

What our customers have to say

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SWICA – No. 1 for customer satisfaction in multiple rankings

Because health is everything. We're here for you.