Insurance card for SWICA customers

All customers with SWICA basic insurance will receive a physical insurance card by post. If you’ve only taken out supplementary insurance with SWICA, you can access and present your insurance card digitally in the mySWICA customer portal.

Your insurance card gives you quick and direct access to many valuable SWICA services:

• Customer service 24/7 worldwide
• santé24 – your online practice
• Cashless purchase of prescription medications in Swiss pharmacies
• Support for medical emergencies abroad
• Use of active4life special offers

You can view your digital insurance card in the mySWICA app in order to show it to your doctor. All you have to do is click on the green card icon in the top right corner immediately after logging in.

Please contact our customer service 24/7, or your personal customer services team, if you have any questions about your insurance or insurance card. santé24 will advise you on matters relating to your health.

As required by the Federal Office of Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of your cover, you may be able to procure medications from pharmacies without having to pay for them directly.

It is no longer possible to save emergency data on the insurance card. SWICA recommends using the Benecura app, which offers the option of securely storing medical data and documents in its Health Dossier. Another option is the electronic patient record (EPR), which is currently being developed. For more information, go to www.patientendossier.ch.

No. The old card was only valid for a fixed period, or you needed a new card due to a change in your insurance cover. Please destroy the old card.

Please contact SWICA Customer Services. You can find the address for your personal Customer Services team on insurance documents such as your policy, premium invoices or benefit statements. Or you can order a new card online.