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santé24 – your Swiss telemedicine service

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SWICA Head Office Winterthur

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santé24 – your Swiss telemedicine service

Health advice around the clock: The doctors and medical specialists at santé24 are there to offer you expert advice on all questions relating to prevention, illness, accident and maternity – in four languages, around the clock, 365 days a year. Advice is available free of charge to all SWICA customers.

Telemedicine 24/7, online and by phone

Often expert advice is all you need to deal with a health issue properly. The doctors and health advisors at santé24 will discuss your health problem with you to decide how urgent it is and work out the next steps in your treatment. Then they’ll recommend the appropriate provider or service for you to contact. That could be a pharmacy, a general practitioner or specialist, the nearest emergency practice or hospital A&E department, or even the 144 emergency number. Depending on the telemedical options the doctors at santé24 may make an initial diagnosis and prescribe medication or therapy (for example physiotherapy or nutritional advice). In the case of complex treatment you’re entitled to support from SWICA Care Management. santé24 will be glad to put you in touch.



santé24 – your Swiss telemedicine service, around the clock, 365 days a year, free of charge for SWICA customers.  

Phone: +41 44 404 86 86

Online contact form for santé24





What our customers have to say. 

«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»

SWICA Bewertung 5

– Bettina Spanudakis –

«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»

SWICA Bewertung 5

– Kristina Crnogaj –

«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»

SWICA Bewertung 5

– Nick Schoberth –

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