The exclusive SWICA insurance card for private patients
Thanks to your Insurance Card you can benefit from valuable services:
- SWICA BestMed – preferential access to outstanding medicine
- Worldwide customer service 24/7
- santé24 – your Swiss telemedicine service
- Support in medical emergencies abroad
- Cashless prescriptions in Swiss pharmacies
- Use of active4life preferential offers
SWICA BestMed will make appointments for you with doctors, specialists and hospitals. Thanks to SWICA BestMed, you have rapid access to over 35 leading specialised clinics and more than 100 competence centres.
Emergency medical data can be stored on the card. This can include: transplant data, allergies, medication, vaccinations, blood group, information about the insured person’s living will, organ donor card and details of personal and medical contacts. This emergency medical data can only be read and written by authorised service providers with their own electronic ID – and only at the request of the insured person. SWICA has no access to the emergency medical data.
- If a card is replaced, the data must be re-entered.
- The emergency data can be protected by means of the PIN/PUK, but this is not recommended.
PUK (Personal Unblocking Key)
The PUK is required whenever data needs to be protected using a PIN. Please store your PUK securely. The eight-digit PUK will be sent to you along with the card and is printed on the card holder below the card. Each family member has his/her own PUK. SWICA does not know the PUK.
Questions and answersWho do I ask if I have questions about my Insurance Card or insurance?
If you have any questions about your insurance cover or your Insurance Card, please contact the 24-hour customer service or your personal customer service. The santé24 helpline provides advice on health-related issues.
What data is saved on the microchip?
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.
I already have a SWICA Insurance Card and have just been sent a new one. Do I still need the old one?
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.
What do I need to do if the Insurance Card is lost?
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card online.
The whole family is insured with SWICA but not everyone has the same card. How come?
Insured persons with global private hospitalisation insurance have access to outstanding medical treatment around the world. This added value is reflected in the specially designed Insurance Cards if the insured person has also taken out basic health insurance with SWICA.
SWICA maintains a BestMed partnership with leading hospitals in Switzerland. For more information about the current BestMed partners, call the SWICA BestMed number 0800 40 20 10 or visit us at www.swica.ch/bestmed
Medical emergencies abroad
SWICA is there for you if you face an emergency abroad. It issues cover notes for hospital treatment around the clock and makes quick and safe arrangements to get you back to Switzerland. You will be treated by the best doctors and benefit from full financial protection.
The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.
International phone no.
+41 44 404 86 90