Health tip app for more exercise

Delivery of your new insurance card delayed

We regret to inform you that the delivery of your card has been delayed on account of the major fire in Spreitenbach on 29 May 2022. Unfortunately, the fire destroyed the entire materials depot of our partner SASIS AG, which produces and sends out cards for a large number of health insurers. We are working with SASIS AG and doing all we can to make sure that you receive your new insurance card as soon as possible.

Using your expired insurance card in Switzerland

Your insurance card will remain valid and can be temporarily used in Switzerland even after the expiry date printed on it.

Physical insurance card
In Switzerland, your physical insurance card will remain valid after the expiry date printed on it until you receive your new card. The service providers have been informed of this. We would be happy to answer any further questions you may have. Free 24-hour hotline: 0800 80 90 80

Digital insurance card
Your new insurance card will be saved in your mySWICA customer portal app for you and your family from 1 July 2022. This will allow you to present it on your mobile phone. If you don’t use mySWICA yet, this is an ideal opportunity to download the app, which offers many other benefits from SWICA in addition to the digital insurance card.

mySWICA customer portal

Using your expired insurance card abroad

Regardless of the expiry date of your insurance card, you are insured abroad as usual.

Physical insurance card
If you wish, you can quickly and easily download a personal, provisional replacement certificate for the European Health Insurance Card for the EU/EFTA area. All you need is your insurance number and your date of birth.

Download replacement certificate

Contact us as usual in the event of medical emergencies abroad. santé24 is here for you 24 hours a day on +41 44 404 86 86

Digital insurance card
Your new European insurance card will be saved in your mySWICA customer portal app for you and your family from 1 July 2022. This will allow you to present it on your mobile phone. If you don’t use mySWICA yet, this is an ideal opportunity to download the app, which offers numerous other benefits from SWICA in addition to the digital insurance card.

mySWICA customer portal