The santé24 offer
- Telemedicine advice 24/7 and medical treatment
- TytoHome – the innovative telemedicine device
- Psychological/psychiatric counselling service and online self-help training
- Second medical opinion
- Nutrition advice by phone
- Advice on exercise, fitness and fall prevention
- Phone-in clinic with medical experts
- Services for sleep issues
Current santé24 supplementary offers during the pandemic
Telemedicine 24/7, online and by phone
Getting good advice is often all it takes to find the right approach to a health problem. The doctors and medical specialists at santé24 will discuss your health issues with you and assess the urgency of further measures, such as going to a pharmacy, general practitioner, specialist, or the nearest emergency room – or even calling the emergency number 144. The doctors at santé24 have a telemedicine licence and can thus administer further medical services depending on the case. In addition, SWICA customers can use the BENECURA medical app to carry out a digital SymptomCheck and get recommendations about what to do next. Depending on the telemedicine options, the doctors at santé24 can prescribe medication and therapies (for example physiotherapy or nutritional advice) following an initial diagnosis. If the condition involves complex treatment, you can also get support from a SWICA care manager, in which case santé24 will be glad to refer you.
Psychological/psychiatric counselling service and online self-help training
Are you plagued by worries and fears or are you aware of other psychological symptoms? A challenging everyday situation or other uncertainties can cause stress. As part of the santé24 telemedicine service, SWICA offers its customers free psychiatric/psychological counselling from specialists. Contact us to arrange an appointment.
As part of the psychological/psychiatric counselling service, the medical specialists at santé24 can offer SWICA customers online self-help training for some symptoms. These sessions provide support in coping not only with psychological symptoms (e.g. stress, depressive symptoms and anxiety) but also with sleep disorders and pain for which there is no effective medical treatment. Participants can access the training courses anytime and anywhere. They then receive individual feedback on the content from santé24.
Second medical opinion
A second medical opinion gives you reassurance if you're uncertain about a first medical opinion or a decision on planned non-emergency medical treatment. SWICA helps you find the best solution. Neutral medical experts will review your files and the resulting diagnosis or prescribed treatment. The doctors making the assessment for your second opinion are there to support you in your decision. The fact that they don't perform any treatments themselves or consult the first doctor means they're neutral. If you wish, SWICA can support you until completion of your treatment.
SWICA customers can get a free, independent second opinion from santé24 any time.
Nutrition advice by phone
Do you have questions about nutrition in connection with a certain illness or after surgery? Or would you like to learn more about food intolerances or about healthy and balanced nutrition in general? You can discuss these and many other topics with a Swiss-certified nutritionist over the phone. For gastrointestinal issues that have not yet been checked by a medical professional, please contact a doctor at santé24 before you seek nutritional advice. Nutritional advice is free of charge but requires an appointment. Please contact santé24 by phone or schedule a consultation online with just a few clicks:
Do you have any questions about healthy exercise? Or want to exercise more but don't want to hire a personal trainer right away? SWICA customers can get a free exercise consultation. An exercise specialist from santé24 will help you work towards your goal of more healthy exercise – even if you have physical limitations. If you lack motivation, they provide exercise coaching, offer advice on preventing falls, help you plan workouts and give you tips on rehabilitation training after an injury. They also offer advice on building strength, ball sports and running.
In the case of acute pain or injuries that have not yet been checked by a medical professional, it is important that you consult a doctor, for example at santé24, before you start your exercise consultation. Please contact santé24 by phone or schedule a consultation online with just a few clicks:
I'm a sports scientist and exercise specialist at santé24. For several years now I've been helping people to achieve their exercise goals. Kimberly Zwygart
Phone-in clinic with medical experts
santé24 offers a wide variety of phone-in clinics on the subjects of dermatology, gynaecology and headaches/neurology (urology in German only). SWICA customers can book an appointment for a comprehensive consultation with medical experts. Additional investigations, such as lab tests or imaging, may be necessary in order to provide a diagnosis. The doctors at santé24 can prescribe such tests and then discuss the results with the patient. If necessary, santé24 will forward the results to specialists for further investigations.
To arrange an appointment, please call +41 44 404 86 86 and press "1" when prompted. For the headache clinic, you can download the headache calendar in advance and log your headaches for a period of one to four weeks. Please send the calendar to email@example.com before your appointment.
Good, regular sleep is essential for your physical and mental wellbeing. Anyone who is struggling for an extended period of time with falling asleep, staying asleep or waking up too early should seek advice from a specialist. santé24 offers SWICA customers support in the form of a personal coaching call or an online self-help course. Our questionnaire also helps you to determine your sleep quality and identify any sleep disturbances. Please use the registration form below to sign up for personal sleep coaching.
- Register for a sleep coaching call
- Go to the online sleep test
- Description and registration for online sleep training
TytoHome – the innovative telemedicine device
With TytoHome, the innovative telemedicine device, you can carry out medical exams by yourself, regardless of where you happen to be, and then share and discuss the results with santé24 healthcare experts and doctors. SWICA is the first health insurer in Europe to offer TytoHome to its customers.
santé24 is there for you with additional medical services relating to the pandemic. The following pages contain detailed information about the offers:
What our customers have to say
I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.»