Medical services and recommendations

Through santé24, SWICA offers its customers medical advice 24 hours a day. Also in the evening or at the weekend. The doctors and medical staff at santé24 provide a range of valuable services, including online services such as the CoronaCareLine, psychological counselling, recommendations for alleviating symptoms, and the online coronavirus check.

santé24 telemedicine service and corona risk test

Medical help around the clock: The doctors and medical specialists at santé24 are there for you 24 hours a day, 365 days a year, to answer questions about the coronavirus and about prevention, illness, accident and maternity. Advice is free of charge to SWICA customers.

Phone +41 44 404 86 86


The doctors, hospitals and santé24 are currently receiving many calls in connection with the coronavirus. To keep the lines as free as possible for emergencies and urgent matters, FOPH is providing a questionnaire to help you determine initially whether you may have the coronavirus and what steps you would need to take. It also includes questions on pre-existing conditions and contacts, for example with someone who has tested positive. If you still have urgent medical questions after having completed the questionnaire, you can of course contact santé24. Please note that you may need to wait to have your call answered.

Go to the online questionnaire

CoronaCareLine – telemedical assistance

Are you ill and/or self-isolating or self-quarantining at home? People suffering from coronavirus display a variety of symptoms depending on how the illness progresses, and medical advice or assistance can be helpful.

SWICA customers can contact the CoronaCareLine service. The doctors and medical staff at santé24 will call you once a day while you are ill to find out how you are doing. This service can be continued on request until you have been symptom-free for 48 hours. If you would like to take advantage of this offer, call santé24 (044 404 86 86 and then press "1" so that you are put through to the right team).

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

Psychological counselling


Perhaps you're worried or fearful about coronavirus? Isolation, a difficult home-working environment or other uncertainties can be very stressful. SWICA offers its customers free psychological counselling from doctors and psychologists at the santé24 telemedicine service. Call santé24 to arrange a counselling appointment.

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

Online training for SWICA customers

A crisis like the current coronavirus crisis can have significant psychological impacts. SWICA customers can use the online training to work on their psychological symptoms and develop solutions for them. The training teaches techniques that can be used to resolve situations. It is also about how to deal with situations over which one has no control and which trigger difficult emotions. Customers can work through the training independently. The santé24 psychologist and/or psychiatrist will remain in contact with you during the online training.

santé24 – your Swiss telemedicine service

Phone +41 44 404 86 86

Further up-to-date information on the coronavirus is available here:

Information website of the Swiss Federal Office of Public Health (FOPH)
Cantonal points of contact

Because health is everything

Through the santé24 telemedicine service, SWICA offers its customers medical assistance 24 hours a day.The doctors and medical specialists at santé24 are there for you 24 hours a day, 365 days a year, to answer questions about the coronavirus and about prevention, illness, accident and maternity. Advice is free of charge to SWICA customers.

SWICA is there for you

The doctors and specialists from the santé24 telemedicine service are there for you at any time, even at night or at the weekend, 24 hours a day.
santé24 – your Swiss telemedicine service
Phone: +41 44 404 86 86 (24 hours a day)

Corona

For your health at home

SWICA supports you with medical services and advice around the clock and has useful recommendations and products for promoting health and preventing illness. Here you can get valuable tips on coronavirus checks at home, staying in shape while at home, and working from home. You can also discover the online courses and coaching sessions that SWICA supports.

Getting medical support and recommendations for symptoms

Staying fit and healthy at home: Tips and offers

Personal training: Why you will reach your goals more quickly

Nutrition: Tips for the immune system and offers for at home

Working from home: Setting up your workplace properly

Resilience: Strengthen your mental immune system