Our customer service counters are closed until further notice in order to prevent the coronavirus from spreading. Documents that you would like to hand in personally at the counter can be dropped in our mailbox. We remain available for you online and by phone.
Free 24-hour hotline: 0800 80 90 80
SWICA customer service
The basic rule is: Employees are entitled to daily sickness benefits if they are ill. This means that SWICA will grant the entitlement to benefits – in addition to other illness-related absences – if individuals exhibit symptoms that match those of coronavirus (COVID-19) or are similar to them or if it is confirmed that the individual in question has contracted the virus. SWICA assumes that a doctor will issue a certificate of incapacity for work in these cases. However, SWICA will grant a 14-day deferral.
On the other hand, there is no entitlement to benefits if employees have to go into quarantine on the instructions of the authorities or a company. In these cases, employees are not deemed to be ill or incapable of work.
If you have any further questions, please contact your usual contact person at SWICA.
Physical fitness, a balanced diet and wellbeing are important elements in a healthy lifestyle. That's why SWICA supports your personal commitment in all areas of health with annual contributions of up to 800 francs under the COMPLETA PRAEVENTA and OPTIMA supplementary insurance plans (go to detailed information).
Incidentally, supplementary insurance always provides valuable additional benefits above and beyond those available under basic insurance. It can be taken out with SWICA at any time, regardless of which insurer currently provides your basic insurance. .
The SWICA team would be happy to assist you online or by phone if you have questions about benefits or require personal advice. Call free of charge on 0800 80 90 80 or complete the form below:
SWICA supports you with medical services and advice around the clock and has useful recommendations and products for promoting health and preventing illness. Here you can get valuable tips on coronavirus checks at home, staying in shape while at home, and working from home. You can also discover the online courses and coaching sessions that SWICA supports.
Getting medical support and recommendations for symptoms
Staying fit and healthy at home: Tips and offers
Personal training: Why you will reach your goals more quickly
Nutrition: Tips for the immune system and offers for at home
Working from home: Setting up your workplace properly