• For private customers
  • Medical support

    • Do you have any questions about the coronavirus?

    SWICA supports you with up-to-date information and useful tips and offers for things to do at home, plus medical advice and recommendations on how to treat yourself if you have symptoms.You’ll find further information (not related specifically to SWICA) on the Swiss Federal Office of Public Health (FOPH).

    Services and offers for your health

    Medical support

    Health tips and offers to use at home

    Insurance information and advice

    Medical support

    santé24 telemedicine service

    The doctors and medical specialists at santé24 are there for you 24/7 to answer questions about the coronavirus and about prevention, illness, accident and maternity.

    Online coronavirus check

    The online coronavirus will help you to determine initially whether you may have the coronavirus and what steps you need to take. The test is anonymous and stores no personal data.

    CoronaCareLine

    SWICA customers can contact the CoronaCareLine service. santé24 will call you once a day while you are ill to find out how you are doing.

    Psychological counselling from santé24

    Perhaps you're worried or fearful about coronavirus? SWICA offers its customers free psychological counselling from the doctors and psychologists at santé24.

    Alleviation of symptoms

    Have you contracted COVID-19? Are you suffering from a cold or flu? The pharmacist and doctors at santé24 will give you tips on how to alleviate the symptoms.

    Alleviation of symptoms

    If your child is suffering from a cold, flu or COVID-19 infection, there are several ways you can help.

    Health tips and offers to use at home

    Home workout instead of gym

    #stayathome is the key hashtag at the moment. What are the options for fitness, exercise or relaxation? SWICA supports you by providing tips and contributes up to 800 francs a year towards offers for fitness and preventive healthcare.

    Dancing is so good for your health

    Dancing is the best medicine: Not only does it strengthen muscles, joints and the cardiovascular system, it also boosts mental health. SWICA supports you by providing tips and contributes up to 600 francs from the supplementary insurance plans.

    Reaching your goals more quickly with personal training

    Whether it's personal training or coaching by phone or app – SWICA contributes up to 600 francs per year towards your personal commitment under its supplementary insurance plans.

    Why healthy nutrition strengthens the immune system

    Nutrition has an impact on your health and wellbeing. Get valuable tips and find out which SWICA offers you can use from home.

    Strengthen your mental immune system

    Resilience is a kind of mental immune system. Everyone can strengthen their resilience. Here you can learn how to keep calm, even in hectic times.

    Working from home: setting up your workplace

    Working from home in a way that is positively good for your health can be difficult. Get some useful working-from-home tips for your new office life.

    Insurance information and advice

    Private customers

    Which benefits are covered in the context of the coronavirus? Find the answers to your insurance cover queries in the FAQ.

    Postal delivery to our customers abroad

    Swiss Post has notified its customers that due to the current coronavirus pandemic it is no longer possible to guarantee postal deliveries to all countries.

    Corporate clients

    Who pays for loss of wages? When is there an entitlement to KTG benefits? Find the answers to queries about corporate benefits management in the FAQ.


    Because health is everything
    SWICA supports its customers by providing medical services and advice around the clock and useful recommendations and products for promoting health and preventing illness.


    SWICA is there for you

    The health of our customers and our employees is our top priority. SWICA Customer Service desks will be closed until further notice to prevent infection and the spread of coronavirus. We remain available for you online and by phone. If there are documents or papers which you would like to give us, you can also drop them in our mailbox. By the way, you can submit invoices and correspond with us very simply via the mySWICA digital customer portal. You can find out more about mySWICA here. The SWICA Customer Service desk will be happy to help if you have any questions about registering for this service.

    The SWICA team would be happy to assist you online or by phone if you have questions about benefits or require personal advice. Call free of charge on 0800 80 90 80 or complete the contact form below. We look forward to hearing from you.


    Contact form

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