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Do you have any questions about the coronavirus?

SWICA supports you with up-to-date information and useful tips and offers for things to do at home, plus medical advice and recommendations on how to treat yourself if you have symptoms. You’ll find further information (not related specifically to SWICA) on the Swiss Federal Office of Public Health (FOPH).

Services and offers for your health

Medical support

Health tips and offers to use at home

Insurance information and advice

Medical support

santé24 telemedicine service

The doctors and medical specialists at santé24 are there for you 24/7 to answer questions about the coronavirus and about prevention, illness, accident and maternity.

Online coronavirus check

The online coronavirus will help you to determine initially whether you may have the coronavirus and what steps you need to take. 

Online check for vaccine side-effects

Do you have physical or mental symptoms that you believe are related to a COVID-19 vaccination? Take the vaccine side-effects check; this will help you to assess your symptoms, treat them or identify the appropriate contact point.

CoronaCareLine

SWICA customers can contact the CoronaCareLine service. santé24 will call you once a day while you are ill to find out how you are doing.

Psychological counselling from santé24

Perhaps you're worried or fearful about coronavirus? SWICA offers its customers free psychological counselling from the doctors and psychologists at santé24.

Online training against coronavirus stress

A crisis like the current coronavirus crisis can have significant psychological impacts. SWICA customers, with active support from santé24 specialists, can use the online training to work on their psychological symptoms and develop solutions for them.
Adults

Alleviation of symptoms

Have you contracted COVID-19? Are you suffering from a cold or flu? The pharmacist and doctors at santé24 will give you tips on how to alleviate the symptoms.
Children

Alleviation of symptoms

If your child is suffering from a cold, flu or COVID-19 infection, there are several ways you can help.

Further information and recommendations from the FOPH

You can find further current information and recommendations about the coronavirus on the website of the Federal Office of Public Health (FOPH).

Health tips and offers to use at home

Home workout instead of gym

#stayathome is the key hashtag at the moment. What are the options for fitness, exercise or relaxation? SWICA supports you by providing tips and contributes up to 800 francs* a year towards offers for fitness and preventive healthcare.

Reaching your goals more quickly with personal training

Whether it's personal training or coaching by phone or app – SWICA contributes up to 600 francs* per year towards your personal commitment under its supplementary insurance plans.

Why healthy nutrition strengthens the immune system

Nutrition has an impact on your health and wellbeing. Get valuable tips and find out which SWICA offers you can use from home.

Strengthen your mental immune system

Resilience is a kind of mental immune system. Everyone can strengthen their resilience. Here you can learn how to keep calm, even in hectic times.

Working from home: setting up your workplace

Working from home in a way that is positively good for your health can be difficult. Get some useful working-from-home tips for your new office life.

Insurance information and advice

Private customers

Which benefits are covered in the context of the coronavirus? Find the answers to your insurance cover queries in the FAQ.

Postal delivery to our customers abroad

Swiss Post has notified its customers that due to the current coronavirus pandemic it is no longer possible to guarantee postal deliveries to all countries.

Corporate clients

Who pays for loss of wages? When is there an entitlement to KTG benefits? Find the answers to queries about corporate benefits management in the FAQ.

SWICA is there for you

The health of our customers and our employees is our top priority. SWICA Customer Service desks will be closed until further notice to prevent infection and the spread of coronavirus. We remain available for you online and by phone. If there are documents or papers which you would like to give us, you can also drop them in our mailbox. By the way, you can submit invoices and correspond with us very simply via the mySWICA digital customer portal. You can find out more about mySWICA here. The SWICA Customer Service desk will be happy to help if you have any questions about registering for this service.

The SWICA team would be happy to assist you online or by phone if you have questions about benefits or require personal advice. Call free of charge on 0800 80 90 80 or complete the contact form below. We look forward to hearing from you.


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