Care Management – personal support in the event of illness or accident

SWICA Care Managers will assist their clients in cases of illness and following accidents. Throughout Switzerland more than 85 Care Managers are at your disposal with their support and advice.
SWICA makes sure its insured members receive the best treatment and support when they fall sick or suffer an accident – from the first doctor’s consultation to the conclusion of therapy and their reintegration into day-to-day life. SWICA Care Management takes on all the coordination between patient, doctors, employer and other departments involved.

The Care Managers from SWICA are experienced specialists with excellent social, communication and management skills. Unlike other health insurance funds, SWICA has "care managers" instead of "case managers" because we focus on providing optimum care and support for the person concerned rather than on managing cases.

Care Management for private clients

Care Management is a free service for SWICA clients and their family members. SWICA Care Managers offer you individual assistance to help you cope with challenging and complex medical situations or in difficult phases of your life.

SWICA Care Managers will…
  • optimize and coordinate your treatment with doctors, hospitals, therapists, rehabilitation clinics, independent examining physicians and Medbase Health Centres
  • arrange for your prompt access to doctors, therapists and special clinics
  • obtain second opinions for you
  • clarify all questions with regard to forthcoming operations or scheduled treatments for you
  • organize your convalescence or rehabilitation stay and also outpatient follow-up treatment
  • find a suitable form of treatment for you
  • develop solutions together with you that match your situation and objectives.

Care Management for corporate clients

SWICA Care Managers support and assist your incapacitated employees with the aim of reintegrating them into work for the long term and preventing disability.

The use of Care Managers benefits companies in many ways: Employees who fall sick or suffer an accident return to work more quickly. As a result, absence costs are reduced. And every disability that is prevented saves your pension fund the high cost of annual pension payments.

Successful Reintegration

  • Increased prospects of success thanks to early Intervention
  • Safeguarding of invaluable know-how
  • Prevention of long-term absences and disability
  • Reduction of absence costs
  • Reduction of the financial burden on the pension fund


Request consultation

Want more information or a personal consultation? SWICA Client Services will be happy to assist.

Request a personal consultation

What our customers have to say.

Giusei Fico
«I’ve been a SWICA client for seven years now and it was only in 2018 that I became aware of the company’s Care Management service. It involves SWICA staff offering support to patients by listening to their needs and sensitive health issues with discretion, empathy and a personal touch. In my case, I was able to resolve several issues, from help with administration and red tape, to above all finding the right healthcare pathway and the right doctor. The Care Management service provides a genuinely human relationship. Patients get a one-on-one chat to go through their problems, whatever they may be, and seek a satisfactory solution. With this service, I’ve been treated as a patient with a health problem that needs solving and not just as a client.»
Daniela Weiss
«I’ve been insured with SWICA since childhood and have always received excellent advice. Care Management helps me with my back problem and my communications with the disability insurance authorities (IV). This really takes the pressure off me. I’m very happy and would recommend SWICA to anyone.»
Esther Tabirri
«Both my parents and I have been insured with SWICA for our entire lives. We have never had any problems or experienced any disappointments. We couldn’t be happier!»
Elisa Rodosti
«Following an illness, SWICA provided me with someone to support and assist me the whole time – my care manager. I believe that this person is extremely important from a psychological and practical point of view. My care manager (Romano Cirasuolo) was there for me throughout my rehabilitation, helping me to organise all my medical and personal affairs. Care managers facilitate and coordinate patient care by setting goals so that patients can continue on their path to recovery with total peace of mind. I got on really well! The service provided by SWICA is FREE. My care manager enabled me to face my illness without ever feeling alone.»
Franca Roberti
«During my stay at the rehabilitation clinic following an accident, it was suggested to me that I work with a SWICA care manager, who would be responsible for helping me to find the support I needed to cope as best I could with my return home. I weighed up the suggestion together with my family and we decided to accept. We were incredibly glad we did. We met someone who was really friendly, very well prepared and equally helpful, who found the right solutions and the right forms of support for me. These allowed me to regain my “independence” one year down the line. It was a very positive experience that I would have no hesitation in recommending. I would like to thank my care manager and SWICA.»