BENEVITA FAQ

Registration/login is carried out via the SWICA account. The login can be reset at any time using the email address.
No, you can use the app without registering. However, not all views will be available in this case.
Registration takes place through the SWICA registration process. If another service (e.g. MySWICA) is already being used, the access is the same. Each policyholder has his own personal access.
There are 4 different levels in BENEVITA.
It begins with the starter level. After that we go to levels 1, 2 and 3.
Starter level
Level 1
Level 2
Level 3
When you receive the welcome award. This is assigned automatically to everyone who uses the app.
You have to complete 20 challenges to reach level 1.

You have to complete 40 challenges and
2 perfect weeks: 2 weeks in which you complete 5 challenges each in the categories wellbeing, nutrition and exercise within 7 days.
1 perfect month: This consists of 10 challenges each in the categories wellbeing, nutrition and exercise within one month.

You have to complete 60 challenges and
3 perfect weeks: 3 weeks in which you complete 5 challenges each in the categories wellbeing, nutrition and exercise within 7 days
2 perfect months: 2 months in which you complete 10 challenges each in the categories wellbeing, nutrition and exercise within one month.
er each successfully completed challenge, you receive an award.
This involves completing one challenge each relating to wellbeing, nutrition and exercise on one calendar day.
This involves completing 5 challenges each relating to wellbeing, nutrition and exercise within one week.
This involves completing 20 challenges each relating to wellbeing, nutrition and exercise within one month.
During the development of the new BENEVITA app, the most common and most widely used devices and operating systems were analysed. This process ensured that BENEVITA can be used on most devices. Currently, the new BENEVITA app is available for over 90% of devices and operating systems. A new iOS version, which will be launched in September 2020, will ensure that even more users are reached.

The following operating systems are supported:
IOS 12 and higher
Android 8 and higher

The following devices are supported*:
iPhone 6 and higher, iPhone 6 Plus
Samsung Galaxy S8 and higher
Various other Android devices (Xiami, One Plus, Huawei)
Various tablets (not optimised, as the app was developed for smartphones)

*Given that there are more than 6,500 Android devices, this list is not exhaustive. Other devices can also be used. The app is not optimised for all devices, because there are many different types of smartphone. The key factor is the operating system: IOS 12 or Android 8.
The BENEVITA app/the tracking challenges can be connected with the HealthKit or Google Fit . This means that the challenges can also be taken using a smartphone.
Popular apps (including runtastic, nike+, Polar, Strava and Lifesum) also use the interface to Google Fit/Google HealthKit.
Only the number of steps is tracked.
1. On your smartphone tap Settings
2. Scroll down to the Health app
3. Select Data Access & Devices
4. Tap the BENEVITA app
5. Enable the button by Steps
6. Then go back into the BENEVITA app to your tracking challenge
1. Open the Google Fit app on your Android device
2. At the bottom tap on Profile
3. Tap on the gear icon for Settings
4. Tap Manage connected apps
5. Make sure that BENEVITA appears as connected
6. With Android a further step may be necessary 
7. Tap “Track activity metrics” and make sure the option is enabled 
8. Go back to the BENEVITA app and start a tracking challenge
No, non-customers can also use the BENEVITA app, with restrictions.
The app can be used by anyone. Any SWICA customer wishing to take advantage of the bonus programme must have the app installed.
No. Although basic insurance customers can use the app, they do not receive premium discounts or offers.
BENEVITA is suitable for all adults who want to find out more about health, exercise, nutrition and wellbeing. It can be used by anyone. The platform excludes no-one.
Yes. All you need to use the BENEVITA app is an internet connection.
Watch out for roaming costs!
Yes, BENEVITA is an app and it can use additional battery power – during a tracking challenge, for example.
There are various activities for which you can receive awards, points and badges: solve quizzes, watch videos or complete tracking challenges.
No, you can also get the maximum premium discount by completing quiz challenges from all subject areas.
The BENEVITA health platform can only be used via the app and therefore only if you have a smartphone. It's not possible any other way. The web version is no longer available.
Offline use of the app is limited. The app is only fully available online.
The app is available in German, French, Italian and English.
The BENEVITA app inspires and promotes healthy lifestyles by providing challenges for everyday life. It enhances everyday wellbeing by offering content and information on a range of health topics – digitally and in bitesize pieces. This takes the form of quizzes or tracking (in which, for example, steps are counted), or videos that encourage you to take up new activities (such as cooking a recipe).
By completing challenges, collecting awards and then exchanging them at the end of April for a premium discount.
That's right. The health questionnaire has been replaced by the challenges.
Instead of answering 20 unconnected questions and completing one self-declaration, it's now necessary to actively complete challenges in order to receive a premium discount.
This will be announced at a later date.
This will be announced at a later date.
SWICA developed the app in collaboration with Bitforge and Hinderling&Volkart.
Only relevant data is sent to SWICA in encrypted form. In order for the user to receive a premium discount on supplementary insurance plans, the user's level must be communicated.
In order for the policyholder to receive premium discounts on supplementary insurance plans, the challenges completed/the level indicator must be communicated.
In order for the policyholder to receive premium discounts on supplementary insurance plans, the challenges completed/the level indicator must be communicated.
Nothing happens when the app is deleted, because it is the account that matters, not the app.
The data is hosted in Zurich, Switzerland, using the Google Cloud Platform.
In the context of its activities, SWICA assigns particular importance to protecting its customers’ privacy. Accordingly, SWICA undertakes through its data protection policy to comprehensively implement the data protection regulations and to work constantly to improve data protection and information security.