BENEVITA FAQ
The BENEVITA app can also be used without a login. In order to benefit from the BENEVITA bonus programme with digital coach, you need to have relevant supplementary insurance plans. If you would like to know more about the possibilities, please contact Customer Service.
Phone: 0800 80 90 80
Contact form
It begins with the starter level. After that we go to levels 1, 2 and 3.
Level 1
Level 2
Level 3
You have to complete 40 challenges and
2 perfect weeks: 2 weeks in which you complete 5 challenges each in the categories wellbeing, nutrition and exercise within 7 days.
1 perfect month: This consists of 10 challenges each in the categories wellbeing, nutrition and exercise within one month.
3 perfect weeks: 3 weeks in which you complete 5 challenges each in the categories wellbeing, nutrition and exercise within 7 days
2 perfect months: 2 months in which you complete 10 challenges each in the categories wellbeing, nutrition and exercise within one month.
Challenges are designed so that they can be quickly completed and easily integrated into everyday life. BENEVITA offers quiz challenges in which the user reads a text relating to nutrition, exercise or wellbeing. A question about the content is then asked. There are three possible answers, but only one is correct. If you answer the question correctly, you receive an award.
Then there are live challenges in which the user watches a short video showing a new recipe, ways of integrating health-promoting exercises into everyday life, or how to be more mindful. The videos show how healthy habits can be built into the user's daily routine. Finally, there are tracking challenges, which are intended to counteract long periods of sitting and inactivity. They motivate the user to exercise day by day.
You are free to choose which challenges you want to complete.
The following operating systems are supported:
IOS 12 and higher
Android 7 and higher
The following devices are supported*:
iPhone 6 and higher, iPhone 6 Plus
Samsung Galaxy S8 and higher
Various other Android devices (Xiami, One Plus, Huawei)
Various tablets (not optimised, as the app was developed for smartphones)
*Given that there are more than 6'500 Android devices, this list is not exhaustive. However, due to the large number of devices, the app has not been optimized for all of them. The key factor is the operating system: iOS 12 or Android 7.
1. Select «Settings» on your smartphone.
2. Scroll down to the Health app.
3. Select «Data Access & Devices».
4. Select the BENEVITA app.
5. Activate the button at «Steps».
6. Go into the BENEVITA app and start a tracking challenge.
1. Open the Google Fit app on your Android device.
2. Tap «Profile» at the bottom.
3. Select the gear icon for settings.
4. Select «Manage connected apps».
5. Make sure that BENEVITA appears as connected. It may be that Android requires another step.
6. Tap «Collect activity readings» and make sure the option is enabled.
7. Go into the BENEVITA app and start a tracking challenge.
Garmin
1. Download the Garmin Connect app.
2. Connect your Garmin watch to the Garmin Connect app.
3. Select «Settings» on your smartphone.
4. Scroll down to the Apple Health app.
5. Select «Data Access & Devices».
6. Select the Garmin Connect app.
7. Activate the button at «Steps».
8. Check whether «Steps» in the Apple Health app is also activated for the BENEVITA app.
9. Go into the BENEVITA app and start a tracking challenge.
Polar
1. Open the Polar Flow app.
2. Tap «More» at the bottom right and go to «General settings».
3. Set the Apple Health toggle switch to green.
4. Enable the «Steps» category so that it is synchronised for the Apple Health app.
5. Select «Allow» at the top right.
6. Your steps in the Polar Flow app will now be synchronised with Apple Health.
7. Go into the BENEVITA app and start a tracking challenge.
Apple Watch
1. Open the Apple Health app.
2. Tap your profile at the top right.
3. Select «Devices».
4. Tap your Apple Watch.
5. Then tap on « Privacy settings» and make sure that the «Fitness log» is activated.
6. Go into the BENEVITA app and start a tracking challenge.
Fitbit
1. Download the free Power Sync for Fitbit app.
2. Open the Power Sync app and tap «Sync now».
3. Sign in to your Fitbit account.
4. Tap on «Allow all» (all data must be allowed if you want to use the free version).
5. Select «Allow all».
6. Synchronisation is now complete.
7. In order for the free version to sync your data, you must select «Sync now» manually.
8. Go into the BENEVITA app and start a tracking challenge.
Samsung Watch
1. Download the Samsung Galaxy Watch app from the App Store.
2. Start the selection.
3. Select the Samsung Watch and connect it to the Samsung Watch app.
4. Accept the terms and conditions.
5. Skip the Samsung account.
6. Select «Open Samsung Health».
7. Download the Samsung Health app in order to sync your steps with the Health app.
8. Go into the BENEVITA app and start a tracking challenge.
Garmin
1. Download the Health Sync app from the Play Store.
2. Open the Health Sync app.
3. In the Health Sync app, select Garmin Connect as the source app.
4. Then select Google Fit as the destination app in order to sync your Garmin data with Google Fit.
5. Select «Initialise Garmin connection».
6. Select «Ok» to authorize Garmin to do this.
7. Sign in to your Garmin account.
8. Accept the connection with Health Sync.
9. Go into the Google Fit app and check the synchronisation.
10. Go into the BENEVITA app and start a tracking challenge.
Fitbit
1. Download the FitToFit app from the Play Store.
2. Start FitToFit.
3. Sign in to the FitToFit app with your Fitbit login.
4. Synchronise the data.
5. Go into the BENEVITA app and start a tracking challenge.
Polar
1. Download the Health Sync app from the Play Store.
2. Open the Health Sync app.
3. In the Health Sync app, select Polar Flow as the source app.
4. Sign in to your Polar account.
5. Then select Google Fit as the destination app in order to sync your Polar data with Google Fit.
6. Accept the terms and conditions.
7. Accept the connection with Health Sync.
8. Go into the Google Fit app and check the synchronisation.
9. Go into the BENEVITA app and start a tracking challenge.
Samsung Watch
1. Download the Health Sync app from the Play Store.
2. Open the Health Sync app.
3. In the Health Sync app, select Samsung Watch as the source app.
4. Then select Google Fit as the destination app in order to sync your Smartwatch data with Google Fit.
5. Select «Allow» to allow the Health Sync app to access Google Fit.
6. Allow Samsung Health to access your steps.
7. Synchronisation is now complete.
8. Go into the BENEVITA app and start a tracking challenge.
Watch out for roaming costs!
Instead of answering 20 unconnected questions and completing one self-declaration, it's now necessary to actively complete challenges in order to receive a premium discount.
Under "Benefits" you can redeem your levels either for the premium discount on the COMPLETA TOP and HOSPITA supplementary insurance plans or for vouchers for various offers in online shops.
You must redeem your levels by 30 April. Your level will be reset to “Starter” on 1 May.
For each level you can decide whether you want to redeem either an offer or the premium discount. If you redeem the premium discount by 30 April, this will be reflected in your policy in October 2022. In the app you will find the confirmation in the "Benefits" section under "Redeemed".
New
Perhaps you haven't reached all the levels yet? No problem. This year we're giving you an extra month's time. Complete more challenges and redeem your benefits by 31 May 2021.
This year, your level will not be reset to "Starter" until 1 June.
Different combinations are possible depending on the levels you reach and what is important to you. We have listed some of them below.
Examples of combinations
If you are sure that you can reach level 3, you will benefit the most from this combination.
Level 1 = voucher for various offers in online shops
Level 2 = voucher for various offers in online shops
Level 3 = 5% discount on COMPLETA TOP and 15% on HOSPITA
This combination ensures that you don't miss out on the premium discount while also allowing you to benefit from an offer in Level 1.
Level 1 = voucher for various offers in online shops
Level 2 = 5% discount on COMPLETA TOP and 10% on HOSPITA
Level 3 = 5% discount on COMPLETA TOP and 15% on HOSPITA
If you are not interested in offers, you can secure the discount for every level Please note: The discount does not accumulate.
Level 1 = 5% discount on COMPLETA TOP and 5% on HOSPITA
Level 2 = 5% discount on COMPLETA TOP and 10% on HOSPITA
Level 3 = 5% discount on COMPLETA TOP and 15% on HOSPITA
The following two combinations make sense if you already enjoy a discount under a group contract. In these cases it may make sense for you to supplement the discount and choose offers in the other levels.
Level 1 = voucher for various offers in online shops
Level 2 = 5% discount on COMPLETA TOP and 10% on HOSPITA
Level 3 = voucher for various offers in online shops
Level 1 = 5% discount on COMPLETA TOP and 5% on HOSPITA
Level 2 = voucher for various offers in online shops
Level 3 = voucher for various offers in online shops
If you're not interested in the premium discount, you can opt for offers at all levels.
Level 1 = voucher for various offers in online shops
Level 2 = voucher for various offers in online shops
Level 3 = voucher for various offers in online shops