Medical support 24 hours a day

When it comes to health-related questions, it's important to have someone competent to speak to. That's why the doctors and medical staff at santé24, SWICA's telemedicine service, are there for you 24 hours a day. They will answer your questions about illness, prevention, accident and maternity on 365 days of the year. Advice is free of charge to SWICA customers.

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The santé24 telemedicine service is open 24 hours a day.

Whether it's at the weekend or in the middle of the night, whether you're at home or on holiday, the doctors and medical staff at santé24 are there for you by telephone 24 hours a day.

The comprehensive offering from santé24:

  • Telemedical advice in the event of illness or accident
  • Telemedical assistance with the TytoHome telemedicine device
  • Second medical opinion
  • Advice on health and maternity issues
  • Psychological/psychiatric counselling service
  • Nutritional advice
  • Advice on exercise, fitness and fall prevention

All telemedical consultations and advice from santé24 are free of charge to SWICA customers.

Immediate professional diagnosis thanks to the innovative TytoHome telemedicine device


With the TytoHome telemedicine device, you can carry out a range of medical examinations on yourself and your family anytime and anywhere. You simply send the relevant data (e.g. sound/image recordings and measurement data) via the app to santé24's doctors for discussion. They will provide you with a professional diagnosis and recommendation for treatment immediately – conveniently at your home instead of at the doctor's office and at any time, day or night. This not only helps you to understand the problem quickly but also saves you money, because the telemedical consultation with santé24 is free of charge to SWICA customers.

Welcome gift for families:

Now it makes even more sense for families to choose SWICA. Families who are newly insured with SWICA as of 1 January 2022 will receive a TytoHome telemedicine device worth 249 francs as a welcome gift.*

*Find out more now

BENECURA – the app with the SymptomCheck feature developed by doctors

The BENECURA app offers a wide range of services and advantages in relation to your health. With SymptomCheck, you receive a recommendation for further action immediately if you feel unwell. The app includes a health dossier for the secure management of your health data and the PreventionCheck function, which informs you about preventive check-ups that would be relevant for you. The BENECURA app can be accessed free of charge by all SWICA customers.

Would you like to learn more about the SWICA advantages?

For over 10 years now, SWICA customers have been among the happiest in Switzerland, as confirmed by numerous top rankings in health insurance comparisons. In 2021 Comparis and AmPuls once again awarded SWICA first place for customer satisfaction.

Not only santé24, but also the staff of SWICA’s customer service is there for you 24/7 and looks forward to hearing from you: By phone on the toll-free number 0800 80 90 83 or by means of the contact form below.

Contact form

SWICA customer *
Please contact me by *

Calls are returned during business hours, at the earliest two hours after the form has been sent.

* Compulsory field

What our customers have to say.

Manuel Dawson
«I have been with Swica now for at least 15 years and I have never had any problems with them, on the contrary, they are always courteous, expeditious and provide excellent support. Moreover, they take "preventive care" seriously. Also, their Telmed / sante 24 are a reliable and convenient way to get fast expert medical assessments - this is the way of the future. I can highly recommend this insurance company!»
Ali Tuygu
«It was at Christmas. We were abroad and had forgotten to take our little daughter’s medication with us. Thanks to sante24 we were able to pick up the medication at the nearest pharmacy. You can always rely on SWICA and sante24!»
Ivo Lacic
«I was really taken by the SWICA customer advisor’s pleasant and friendly manner. She explained all the products to me, didn’t push me to choose anything and was happy to respond to my ideas. The information and benefits for healthier living are outstanding. The apps are simple and uncomplicated. Exactly what I need for my family.»
Stefan Meier
«Thanks to Telmed, we knew what to do.
The hospital wanted to pass us on to an expensive 0900 number.
But Swica knew better! Bravo! And thank you.»
Bettina Spanudakis
«As the mother of a 3-year-old I’ve already contacted sante24 several times about ‘childhood illnesses’. I don’t like running to the doctor about every little thing. The initial telephone assessment and expert advice have generally been so good that I haven’t needed to bother our paediatrician.»
Edith Bino
«I had an unpleasant experience abroad when my insulin pump suddenly packed in. The foreign bureaucracy meant that it was far from easy to get hold of two different kinds of insulin and pens. So I eventually ended up in the emergency ward of a large hospital, where I quickly realised just how spoiled we Swiss are. The silver lining appeared after I came back home and sent the bills to SWICA. There were simply no questions or quibbles. The costs were reimbursed to my account after just ten days!

I can't thank SWICA enough for what they did. If you suffer from a chronic illness, you can count yourself lucky to have an efficient and understanding health insurer. Thank you very much.»
Charilaos Tsarouchas
«The customer support is just great. Always very professional and on the same time very friendly. Any medical consultations I get over phone give me the impression that the people, nurses and doctors involved know well their topic and provide support with a nice human touch. Moreover any time I have some administrative question or request the reply or resolution is prompt, which is rare. SWICA, thanks again for the great customer support, keep on!»
Björn Busch
«I received very competent and friendly advice from a qualified nurse, and a very short time later got a call back from the specialist. I felt I got very good advice.»
Raffaele Genna
«I really value the great assistance and support. After a skiing accident in Austria I didn't know what kind of accident insurance cover I had. A call to SWICA later on in the evening provided the information I needed and meant that I was extremely well looked after.»
Rachel Sohm
«I'm so grateful to be insured with such a good health insurer. You fully deserve your top ranking among the health insurance companies. Many thanks also for the support, which is always friendly, whether it's in Amriswil, Winterthur or santé24.💚»
Peter Markstaller
«When my cold got worse I carried out and transmitted various exams with TytoHome. Shortly afterwards I got to have an initial phone call with a professional, and only an hour or so later had a phone consultation with a doctor – all without having to consult a medical practice. Great!»
Marcel Wild
«TytoHome is very easy and straightforward to use. Nothing can go wrong if you read the instructions. TytoHome gives me more flexibility and lets me do things when I want to. I strongly recommend using TytoHome.»
Kristina Crnogaj
«We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
Michael Griebsch
«Taking part in the TytoHome pilot saved us several visits to the doctor, and the feedback fed back directly into improving the service. We’re now keen users of telemedicine.»
Caroline Künzle
«I'm thrilled with SWICA's easy invoice processing and with santé24, which is available 24 hours a day to answer questions and is always patient and very friendly! Thank you for allowing me be one of your customers. I'm very grateful!»
Ralph Isler
«I had a heart attack when I was in the Philippines and had to be admitted to hospital as an emergency. Despite difficult communications channels and the different time zones, SWICA and Medicall gave me comprehensive professional support. A Swiss doctor gave me advice by phone and SWICA issued the cover note. SWICA was also there for me on the flight back home.»
Nick Schoberth
«I’m never really ill, but during my summer holidays the SWICA helpline provided me with rapid straightforward help, even though I was abroad at the time and in a different time zone.»