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Switzerland's happiest customers – SWICA once again receives the top rating in health insurance surveys

Whether it's K-Tipp, comparis or amPuls, SWICA receives top customer satisfaction ratings from its customers. SWICA would like to thank everyone for rating us so highly.

Insured members give top marks to SWICA

1st place: comparis survey for customer satisfaction 2018

SWICA once again won a top ranking in the 2018 customer satisfaction survey conducted by comparis. With a score of 5.3, it achieved the highest rating among the 23 Swiss health insurers covered by the survey. The survey found SWICA's special strengths to be the professionalism and helpfulness of its employees, as well as the clear layout of the statements and speed with which payments are handled.

1st place: K-Tipp survey for customer satisfaction 2018

In 2018 SWICA also comes first in the representative K-Tipp customer satisfaction survey. In fact, SWICA is way out in front with 71.2% of its customers declaring themselves very satisfied. This is the result of ongoing investment in customer service and the dedication of SWICA's hard-working employees. 
(Source: K-Tipp 18 September 2018)

1st place: amPuls survey for customer satisfaction 2019

SWICA is proud to have again received top marks in the independent amPuls survey in 2019. In the customer satisfaction and image categories, SWICA achieved the best result of all the health insurers surveyed. This recognition further strengthens SWICA's commitment to providing outstanding customer service.


Still not a SWICA customer? You too can be a really happy customer by switching today to the best health insurer.

Experience outstanding service and quality. Ask for personal advice that focuses on your needs. Put SWICA to the test – it's worth it. We look forward to hearing from you.

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What our customers have to say. 

«For our family, only the best is good enough. Thanks to SWICA, we were able to enjoy the first hours and days together in a family room after our daughter was born. It’s wonderful and reassuring to know that, if anything happens, we as a young family are in good hands with SWICA.»

SWICA Bewertung 5

– The Henke family –

«SWICA’s staff are always friendly and available. Really great, friendly customer help line and service :)»

SWICA Bewertung 5

– Jenny Hitz –

«The whole family has been impressed with the professional and expert advice we get from SWICA. SWICA are there to advise and support us. This is a health insurer you can rely on. You can really feel that they care about the health of their customers.»

SWICA Bewertung 5

– Urs Dübendorfer–

«I really love the invoice app. It’s so easy to use. And so quick.»

SWICA Bewertung 4

– Fabienne Grass –

«I really value the great assistance and support. After a skiing accident in Austria I didn't know what kind of accident insurance cover I had. A call to SWICA later on in the evening provided the information I needed and meant that I was extremely well looked after.»

SWICA Bewertung 5

– Raffaele Genna –

We are interested in hearing about your SWICA experience

Whether it’s about our offers, customer service, santé24 advice or another SWICA experience – tell us all about it. We look forward to hearing from you.


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Recommend the number one to others now and receive CHF 100.

Are you also a satisfied customer? Tell your friends and relatives about the sense of security that comes from being insured with SWICA. We will reward you with CHF 100 for every successful recommendation.

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