LiveChat advice

We would be happy to advise you in person. 

Monday to Friday: 18.30 – 21.30

Saturday: 8.00 – 17.30

EN-Leider steht der Chat gerade nicht zur Verfügung Callback & contact

There for you – 24 hours a day

Customer service 24/7

santé24 – your Swiss telemedicine service

Location in your vicinity

SWICA Head Office Winterthur

Premium calculator


mySWICA customer portal

The mySWICAcustomer portal brings all the important information about your health insurance together in one place and is available both as a smartphone app and via your computer. It is available 24/7, enabling you to access your latest benefit/premium statements, make updates, view the balance on your excess, or contact SWICA customer services. mySWICA replaces the current SWICA invoice app. You can now use the mySWICA app to scan your receipts or upload them to the mySWICA portal using the drag & drop function.

Your advantages

Everything at a glance


All your personal insurance data with details of the scope of cover


For the whole family


With secure access from anywhere via computer or app

Always up to date


All documents, payments and benefit statements in the digital mailbox


Immediate notification when new documents arrive


Status of your receipts and the balance of your co-payments can be viewed at any time

Simple and straightforward


Deal with insurance correspondence digitally


Scan invoices with the app and submit them online


Use the messaging function to contact customer services

Download and try it out

The mobile app is free of charge and available for both iPhone and Android devices.

 

Downloads
App App



Everything at a glance

Alles auf einen Blick

The customer portal provides an overview of all relevant insurance data – not just for yourself, but for your whole family. This means that you no longer need to store this information physically. Since the display of product data and benefits is individually tailored to your cover, you always know what is covered by your basic and supplementary insurance policies. One click takes you to an overview of the service offering. Updates (e.g. a change of address) can be made online at any time.

Submit invoices digitally

Scan

With the mySWICA app, you can photograph and submit your invoices directly or upload them to the mySWICA portal using the drag & drop function. The mySWICA app replaces the SWICA invoice app. If you already have a login for the invoice app, it will also be valid for mySWICA.
The default communication set-up is defined as "electronic and by post". This can be updated in the settings so that you only receive documents (i.e. premium statements, benefit statements and policies) electronically in the portal.

Deal with insurance correspondence digitally

Kundendienst

If you want to contact us, you can do so directly from the customer portal. Simply click on the integrated messaging function and your request will be sent to the right person.

Always up to date

Alarm

You can find all the relevant documents, updated daily, in your digital mailbox. You will be informed by push message (SMS or email) whenever new documents or messages arrive on the portal. This means that you will always be aware of the status of your submitted receipts and know whether your excess has already been used up.

Permanent access to your data

Global

Whether you're at home or on the road, the customer portal offers both a desktop version and a free app so that you can access your personal data and documents anytime and anywhere.