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sante24 health advice helpline

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SWICA Servicekarte

Insurance card for SWICA customers

Find out more about the insurance card’s features and what to do if you lose it.

Practical and clever. The insurance card from SWICA.

Why do I need an Insurance Card?

Your Insurance Card gives you quick and direct access to many valuable SWICA services:

  • Worldwide customer service 24/7
  • sante24 – the health advice helpline
  • Cashless access to prescribed medication from Swiss pharmacies
  • Support in medical emergencies abroad
  • Use of active4life preferential offers

sante24 – the health advice helpline

For immediate advice, simply call sante24 on +41 44 404 86 86. Experienced doctors and medical staff will offer you expert advice on all questions relating to prevention, illness, accident and maternity – in four languages, world-wide, around the clock, 365 days a year.

On request, sante24 will make a doctor’s appointment for you so that you can get the right treatment as quickly as possible. SWICA’s comprehensive network of santémed Health Centres ensures that you have access to first-class treatment from doctors and specialists. Furthermore, its experts and care managers will support you in the event of illness or accident and help you find the best possible solution for your convalescence.

Fill your prescription without cash

With your SWICA Insurance Card, you can fill your prescriptions at Swiss pharmacies without having to pay in cash. The amount is settled directly between the pharmacy and SWICA. In case that a co-payment applies, SWICA will bill you for the amount later.

Emergency medical data

Emergency medical data can be stored on the card. This can include: transplant data, allergies, medication, vaccinations, blood group, information about the insured person’s living will, organ donor card and details of personal and medical contacts. This emergency medical data can only be read and written by authorised service providers with their own electronic ID – and only at the request of the insured person. SWICA has no access to the emergency medical data.

However, this service is not currently offered by a large number of providers. To find out more, insured persons should contact the institutions in question directly.

eLENA list*

IFAK pharmacies*

For the time being it makes good sense to have a reference to the ruling or even a hard copy of the ruling with you, because there is no guarantee that the doctor will be able to access the data on the card. This is sure to change in the future when this form becomes more widespread.

Information video about medical emergency data*

*(only in German) 


Please note:

  • If a card is replaced, the data must be re-entered.
  • The emergency data can be protected by means of the PIN/PUK, but this is not recommended.


PUK (Personal Unblocking Key)

The PUK is required whenever data needs to be protected using a PIN. Please store your PUK securely. The eight-digit PUK will be sent to you along with the card and is printed on the card holder below the card. Each family member has his/her own PUK. SWICA does not know the PUK.

PUK en

Questions and answers.

Who do I ask if I have questions about my Insurance Card or insurance?
If you have any questions about your insurance cover or your Insurance Card, please contact the 24-hour customer service or your personal customer service. The sante24 helpline provides advice on health-related issues.

What data is saved on the microchip?
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.

I already have a SWICA Insurance Card and have just been sent a new one. Do I still need the old one?
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.

What do I need to do if the Insurance Card is lost?
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card.

Medical emergencies abroad

You can request help if you experience an emergency abroad. SWICA can, for example, issue cover notes for hospital treatment. If you find yourself in a medical emergency which requires your immediate return to Switzerland, our specialists will discuss the matter with local doctors and arrange for your safe repatriation.

The reverse side of the card is the European insurance card. It enables doctors, hospitals and other providers to settle the costs of emergency treatment within the EU/EFTA area with SWICA directly, which means you won’t have to make any payment – except for eventual co-payments.

International phone no.
+41 44 404 86 86

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