Who do I ask if I have questions about my Insurance Card or insurance?
If you have any questions about your insurance cover or your Insurance Card, please contact the 24-hour customer service or your personal customer service. The sante24 helpline provides advice on health-related issues.
What data is saved on the microchip?
In accordance with the provisions of the Swiss Federal Office for Public Health (FOPH), the microchip contains the same administrative data that is printed on the insurance card. Depending on the scope of insurance, you can therefore obtain medication at a pharmacy without having to pay for it directly.
I already have a SWICA Insurance Card and have just been sent a new one. Do I still need the old one?
No. Either the old card was valid only for a limited time, or your cover has changed in such a way that a new card had to be issued. Please destroy the old card.
What do I need to do if the Insurance Card is lost?
Please contact SWICA Client Services. You will find the address of your personal Client Services office on insurance documents such as your policy, premium invoice, benefit statement, etc. Or you can order a new card online.
The whole family is insured with SWICA but not everyone has the same card. How come?
Insured persons with global private hospitalisation insurance have access to outstanding medical treatment around the world. This added value is reflected in the specially designed Insurance Cards if the insured person has also taken out basic health insurance with SWICA.