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Claim and invoice

Whether it's a matter of submitting a medical bill, understanding your premium statement or working out what your benefit statement means – here you can find useful tips and information about your insurance documents.

Submitting invoices and claims-related documents

Submit using the app or via the mySWICA customer portal

With mySWICA, you can quickly and securely submit your digital doctor's bills and other billing-related documentation directly to SWICA. It is even easier with the mySWICA app; simply photograph the invoice and send it.

More about mySWICA 




Submit by post

Once you've checked and paid your invoice, please stick your name label (which you can find at the top of every benefit statement) onto the invoice or claim form and send it by post to your SWICA agency. You can also find the address label at the top of the benefit statement. The address can also be found online by using the SWICA location search function. Simply enter the name or postcode of the town where you live.

Submit by email

Would you like to send invoices/documents to SWICA by email? Then please note the following points:

  • Please create a separate PDF file for each invoice/document.
  • Include your insured person number in the email
  • Use the SWICA location search to find the email address of the agency which is responsible for you. Simply enter the name or postcode of the town where you live.

Premium and benefit statements explained

The following illustrations show the information that is available in your premium and benefit statements.

Sample premium statement 

Sample benefit statement

Note: It can happen that bills submitted at the same time have to be processed separately. In this case, you do not need to do anything. You will automatically receive outstanding settlements in the next few days.

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