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Year after year, SWICA achieves outstanding customer satisfaction ratings in neutral surveys. We firmly believe that our employees make a crucial contribution to this success. The aim of our human resources policy is to successfully combine the quality of life and perspectives of our employees with unwavering client orientation.

Regardless of their role and position, our employees are committed to serving our clients. Reacting quickly and making the right decisions are vital factors in achieving customer satisfaction. The key prerequisite here is that employees should be willing and able to accept personal responsibility. This is underpinned by regular coaching and performance sessions.

SWICA is also fully committed to training and developing its employees. We are proud that we regularly recruit managers from within the company and can therefore offer interesting career opportunities to employees who relish a challenge. We regard the equal treatment of men and women and equal opportunities for all as given. As a leading trainer of people in the health insurance sector, we offer apprenticeships as Swiss certified commercial assistants to around 50 young people in line with the guidelines issued by santésuisse, Switzerland's umbrella association for insurers.

The health of its employees is a particularly important concern for SWICA. For its commitment in this area, SWICA was the first health and accident insurer in Switzerland to be awarded the Friendly Work Space quality label.