• About SWICA
  • SWICA – an overview
  • Customer satisfaction

    • Switzerland's happiest customers – SWICA once again receives the top rating in health insurance surveys

    Whether it's K-Tipp, comparis or amPuls, SWICA receives top customer satisfaction ratings from its customers. SWICA would like to thank everyone for rating us so highly.

    Insured members give top marks to SWICA

    1st place: comparis survey for customer satisfaction 2019
    SWICA has once again achieved the top ranking in the Comparis 2019 customer satisfaction survey. With a score of 5.4, it came in first among the 23 Swiss health insurers covered by the survey. SWICA's particular strengths were identified as the professionalism and commitment of its staff, the clarity of its billing processes, and the speed with which payments are made.
    1st place: K-Tipp survey for customer satisfaction 2019

    In 2019 SWICA also comes first in the representative K-Tipp customer satisfaction survey. In fact, SWICA is way out in front with 73.8% of its customers declaring themselves very satisfied. This is the result of ongoing investment in customer service and the dedication of SWICA's hard-working employees.

    (Source: K-Tipp 18 September 2019)

    1st place: amPuls survey for customer satisfaction 2020
    SWICA is proud to have again received top marks in the independent amPuls survey in 2020. In the customer satisfaction and image categories, SWICA achieved the best result of all the health insurers surveyed. This recognition further strengthens SWICA's commitment to providing outstanding customer service.

    Still not a SWICA customer? You too can be a really happy customer by switching today to the best health insurer.

    Experience outstanding service and quality. Ask for personal advice that focuses on your needs. Put SWICA to the test – it's worth it. We look forward to hearing from you.

    What our customers have to say.

    Jean-Claude Manghardt
    «Attentive staff who respond to questions quickly and precisely, helpful advice (particularly in the magazine), a useful application featuring, for example, a simple procedure for submitting invoices and settling them promptly – these are just some of the reasons why I have been putting my trust in SWICA for more than 50 years without fail.»
    Show more
    Karin Arigoni
    «In the autumn of 2013 I was diagnosed with breast cancer. It came as a massive shock to me. SWICA reassured me straight away and explained that it is a health insurance company that really covers the disease. Today I’m doing very well and I’m very grateful to SWICA.»
    Show more
    Orlando De-Stefani
    «I’ve been insured with SWICA for decades and I’m delighted. Praeventa is brilliant because I buy orthopaedic shoes for my damaged feet and have been able to do preventive physiotherapy. SWICA is so good that I’ve been rejecting the overtures of other insurers for years.»
    Show more
    Patricia Atz-Breslaw
    «I've been more than satisfied for many years. Last year the BENEVITA health platform helped me a lot. I took myself in hand and lost 20 kilos, and I’ve been able to keep the weight off ever since. Now all I have to do is stay as healthy as I am now and live till I’m at least a hundred.»
    Show more
    Vincent Faysse
    «Digital insurance! I very much appreciate the services provided by the website and the mobile app: easy document transfer, a complete picture of your coverage, a wide range of information, etc.
    It’s a real time-saver!»
    Show more
    Kristina Crnogaj
    «We were on holiday in Dubai. I began to feel ill during the very first night. I had heart problems, so we had to go to the hospital. sante24 was a great help to us during this time, because we didn’t understand everything in English. Thanks to sante24 I felt safe and cared for abroad.»
    Show more
    Peter Markstaller
    «After various frustrating experiences with other health insurers the personal professional advice provided by the SWICA representative persuaded me, even though SWICA is somewhat more expensive than other insurers. I’m a really happy customer: great service, professional advice, clear invoicing... SWICA is going to have to do something special to get rid of me»
    Show more
    Jürg Suhner
    «Even though I'm retired now, I still look after people in need and come into conversation with them. You would hardly believe the stories I hear about health insurers. About incorrect information, or promises which then can't be kept. It is people seeking advice who often end up short-changed – people who don't have the confidence, or sometimes the ability, to stand up for themselves.
    With SWICA I've always received really competent advice – whether it was just a brief phone message, or if a doctor was also consulted – no fuss, no quibbles. But what really touches me is that, whether I'm phoning or asking in person at an agency counter, with SWICA you are taken seriously as a INDIVIDUAL.

    I wish that all INDIVIDUALS could enjoy the valuable services that SWICA provides.»
    Show more
    Fabienne Grass
    «I really love the invoice app. It’s so easy to use. And so quick.»
    Show more
    Florian Allenspach
    «A health insurer shows its real qualities when you become ill. When I had surgery on my back seven years ago SWICA was always there for me. I benefited from preferential treatment in the hospital and straightforward processes. I can warmly recommend SWICA to anyone.»
    Show more
    Jacqueline Vera-Xiria Geiger
    «The tips I received from the BENEVITA team made me aware of exactly what I had to change in my eating and exercise routines. It's true that I was taking a lot of exercise and eating appropriate foods, but the exercise I was doing turned out to be inefficient and I wasn’t eating enough protein. Now I’ve lost four kilos – my body is more toned and I’m pleased with how I look.»
    Show more
    Jennifer Hoeffleur
    «SWICA supports me in my efforts to live a healthy lifestyle. When I was trying out Bodypump with a friend, she told me that SWICA made generous contributions to her fitness club membership. So I also switched to SWICA, and am very happy I did. SWICA also provides support in the form of the BENEVITA bonus programme.»
    Show more

    We are interested in hearing about your SWICA experience

    Whether it’s about our offers, customer service, santé24 advice or another SWICA experience – tell us all about it. We look forward to hearing from you.

    Send feedback now

    Read more testimonials

     

    SWICA empfehlen 

    Recommend the number one to others now and receive CHF 100.

    Are you also a satisfied customer? Tell your friends and relatives about the sense of security that comes from being insured with SWICA. We will reward you with CHF 100 for every successful recommendation.

    Recommend SWICA now